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Lufthansa Cargo ‒ Networking the world
Porto, 22.10.2015
Mário Ferreira
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Air freight grows!
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20,119,7
17,3
21,5 21,720,8 20,9
21,622,3
23,1
2424,9
25,826,7
0
5
10
15
20
25
30
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Global tonnage in million tonnes (review and forecast)
3.6 % average annual growth
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100million euro operative result
1,669million tons of cargo and mail
69,7percent cargo load factor
Key Figures 2014
Lufthansa Cargo Key Figures 2014
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Our fleet
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5Boeing 777F 16MD-11F400bellies8freighters from AeroLogic+Road Feeder Services
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We network the world
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• More than 300 destinations
in around 100 countries
• 9,000 marketed flights per
week on an annual average
• About 50 cities are served
by freighters
• 9 of these are in Europe, 15 in
Asia and the Middle East, 15 in
the Americas and 6 in Africa
• Hubs in Frankfurt, Munich,
Vienna
• Modern infrastructure
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A solution for every freight consignment
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• Full-range service provider
• Standard, express, special
products
• Add-on services
We provide 31 different types of
unit load devices (ULD) − pallets
and containers − for shipments. In
total, our ULD are moved some
three million times per year
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Our team
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• More than 4,600 employees
around the world
• Including more than 400 pilots
• In-house training
• Regular further training
courses
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Industry leader and innovation leader:
Our future program Lufthansa Cargo 2020
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By implementing our future
program we are investing
• in infrastructure on the ground
and in the air
• in lean processes and
automation
• in the competence of our
employees
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Better service offers
Expanded network,
new products,
new aircraft
Improved availability and
handling
Efficient interfaces,
fast response times,
automated control processes,
qualified consulting services
Top quality and reliability
Stable processes,
data availability,
recovery process
Industry leader and innovation leader:
Our future program Lufthansa Cargo 2020
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Cooperations make us more efficient
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Apart from our own fleet of
freighters and the bellies
belonging to Lufthansa Passage,
we also use the cargo capacities
of the following airlines:
• Austrian Airlines
• Brussels Airlines Cargo
• Swiss Air Lines
• AeroLogic
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Industry Leading Security
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We guarantee the highest level
of air cargo safety
• Security is an integral part of
our corporate DNA
• Certified processes
• Efficient technologies
• Risk assessment
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Industry Leading Security
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Numerous certifications
• “Regulated agent” in Germany
and Austria
• C-TPAT in USA, PIP in Canada
• Air Carrier 3rd Country (ACC3)
for freight entering the EU from
third countries
• IATA Operational Safety Audit
(IOSA)
Intensive Dialogue
• Cooperation with national and
international authorities and
organizations
• Regular security conferences
• Support for forwarding agents
and consignors in security
issues
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Industry Leading Security
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Cutting-edge technology
• Explosive materials detectors
and X-ray inspection systems
• Continued additional
investments
• Research on new solutions
with industrial partners
… and a keen sense of smell
• Sniffer dogs are able to handle
ever-increasing quantities of
air freight
• Enhanced control options
and capacities
• Following clearance in a
number of EU countries,
sniffer dogs approved in
Germany since 2013
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Cargo 2000 Platinum member
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percent
Notified for delivery (NFD)
Indicates how timely shipments
are available for pick-up
percent
Flown as planned (FAP)
Measures whether shipments are
transported as schedules
88,6
90,4
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Customer satisfaction
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Daniele Fregnan
Head of Logistics,
Benetton Group
Antonio Dinis Queiros
Manager Northeast Italy,
Lufthansa Cargo
• Feedback from customers helps us
to improve year after year
• 78 out of 100 points was the score
we achieved on average on our
global Customer Satisfaction
Indicator (CSI) in the first half
of 2014
• The CSI is our half-yearly worldwide
customer survey gauging
satisfaction
• Criteria: customer service, product
portfolio, price-performance ratio,
transport management, proactive
information, claims, complaints
• Suggestions and criticism are
forwarded directly to operational
level
• Other major freight airlines scored
an average of 72 points
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We are digitizing the exchange of information and data
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• With our customers
and partners
• Throughout the transport chain
• For increased quality
• For even more efficient
processes
• For the benefit of the
environment
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Air cargo goes digital with eFreight
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The aim:
Standardized electronic messages
replace paper documents along
the entire airfreight transport
chain. Up to 30 paper documents
are eliminated per airfreight
consignment
This is how we are promoting
eFreight:
• Electronic Air Waybill (eAWB)
introduced in MUC in 2013
• Additional rollout projects in
Germany and around the world
• Aim: eAWB available worldwide
by the end of 2015
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At your disposal 24/7: our eServices are always on duty
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60,6percent of all bookings
in 2014 were completed online
• Information about our network,
all our stations around the
world, cargo flight schedules
and cargo handling devices
• All shipping-related services
from booking (eBooking) over
multipleconsignmenttrackingup
to request for spot rate quotes
• Submit liability or
compensation claims
• Providefeedbackonour
products or our costumer
service
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Environmental Commitment
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Cargo Climate Care Program:
• 25 percent reduction of our
specific CO2 emissions by
2020 on the basis of 2005
Environmental levers:
• Investment in efficient B777F –
the freighter with the best
environmental performance
• Continuous Descend Approach
(CDA)
• Low-noise departure and
approach procedures
• ISO 14001 Certification
• Focus on eFreight
• Lightweight containers
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Our social commitment
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Cargo Crisis Care
• Emergency aid in situations of
crisis or disaster around the
world …
• … speedy provision of freight
capacity … free of charge or for a
minor sum to cover its own costs
Cargo Social Care
• Cooperation with the
“Rhine-Main workshops for
the disabled”
• Employment opportunities
for 280 people
Cargo Human Care
• Medical aid for the needy
• Founded by Lufthansa Cargo
employees and German doctors
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Airfreight Figures Portugal
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Source: CASS PT
CASS Figures 2014
Destination Mix 2014
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Airfreight Figures Portugal (JAN – AUG 2015)
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Africa: leading destination
• All areas show positive
development but Africa
Luanda
• Decrease of 35% compared to
Previous Year
Market without Luanda
• Other African destinations show
positive figures
• Total Airfreight market reveal
growing figures compared to
2014.
Source: CASS PT
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Lufthansa Cargo KPIs in Portuguese Market
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Cargo 2000 (by 08.2015)
• DEP (FAP)
• Expresso: 99,45%
• C.Geral: 99,50%
• C. Especial: 99,60%
• NFD
• Expresso: 97,92%
• C.Geral: 98,64%
• C. Especial: 97,95%
CSI (Customer Satisfaction Index)
• 77 (1st wave 2015)
T&N Airfreight Awards (2001-2014)
• “Melhor Companhia Global”
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Future of Airfreight in Portugal – Short Term Challenges
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ANA
• Which strategy for Air Cargo?
• Which policy for Cargo Terminals?
ANAC
• Charter Flights – Business
opportunities or root for problems?
Security
• Are the existing conditions
enough?
• Intensify Market awareness
Digitalization
• Top Priority to eAWB
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Obrigado pela Vossa Atenção!
Mário Ferreira
Country Manager Portugal