101
LMS/LCMS: Spelling Success with this Alphabet Soup
Lance Dublin Lance Dublin Consulting, Principal
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 1Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
LMS/LCMS: Spelling Success with this Alphabet Soup
Lance Dublin-Learning and Change Management: Strategy,
Design and Implementation
Agenda/Objectives
IntroductionsA Brief HistoryThe Context: LMS/LCMS Today The ProcessBig Finish
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 2Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
1. LMS = LCMS2. LMS/LCMS = e-learning3. LMS = better training
administration4. LCMS = content management5. The ‘hard-stuff’ is what’s difficult6. Learners/managers/the
organization don’t really know what to expect
7. Success is when it’s installed8. You have to keep at it9. It’s magic!
MYTH TRUTH
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 3Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Poll 1-1
What is the size of your organization? A. Very large/mega B. LargeC. MediumD. Small
Poll 1-2
What is your role?A. Executive/C-levelB. Line ManagerC. Training/HRD. LearnerE. Other
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 4Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Poll 1-3
Which is your main audience?A. EmployeesB. CustomersC. StudentsD. Other
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 5Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 6Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 7Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Access –– learners, geography, time, resources
Speed –– development, delivery, changes, access
Consistency– message, content, distribution, maintenance
Delivery– individualization, media, curricula
Administration– tracking & record-keeping
Technology always impacts ...
ASP/ HOST
LMS/ LCMS
Synchronous / A-synch
Content Management
Authoring 1:X
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 8Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
“If you don’t know where you’re going, any road will take you there.”
The Cheshire Cat, Alice in Wonderland
Poll 2-1
What is your LMS/LCMS expertise?A. ExpertB. IntermediateC. BeginnerD. Novice
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 9Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Poll 2-2
Do you already have a LMS?– Yes– No
Poll 2-3
If YES, where in the process are you?A. Selected, but not installed/implementedB. Selected and installed/implementedC. Not applicable
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 10Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Poll 2-4
If NO, where in the process are you?A. ResearchingB. Developing requirementsC. Developing RFPD. In RFP ProcessE. Not applicable
Poll 2-5
Do you already have a LCMS?– Yes – No
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 11Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Poll 2-6
If YES, where in the process are you?A. Selected, but not installed/implementedB. Selected and installed/implementedC. Not applicable
Poll 2-5
If NO, where in the process are you?A. ResearchingB. Developing requirementsC. Developing RFPD. In RFP ProcessE. Not applicable
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 12Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Managing learning is becoming more important Managing learning is becoming more complexOn-line learning resources (e.g. courses, tools, services) are becoming standard offeringsContent consistency is increasingly requiredContent re-use is increasingly desiredContent is created by multiple people/orgs.
Therefore, LMS/LCMSTherefore, LMS/LCMS’’ are becoming are becoming standard business applicationsstandard business applications
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 13Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Infrastructure for Learning – open, reliable, scalable technology foundation:– Management systems, virtual classrooms,
portals, networking infrastructure– Development systems– Integration of learning with enterprise
applications and processes
Source: IBM Learning Solutions with modifications
HRMS
LCMSLMS
Reports
•Courses•Skills•Users•Scores•Instructors•Rooms•Schedules
•Users
•Records
Courses / Systems
LMS Infrastructure
Learner / Manager
Source: Bersin and Associates with modifications
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 14Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
HRMS
LCMSLMS
Reports Reports
•Courses•Skills•Users•Scores•Instructors•Rooms•Schedules
Authoring Tools
•Users
•Records
•Course delivery•Course curricula•Content objects•Assessments•Personalization
Courses / Systems
LMS / LCMS Infrastructure
Learner / Manager
Source: Bersin and Associates with modifications
HRMS
LCMSLMS
Reports Reports
•Courses•Skills•Users•Scores•Instructors•Rooms•Schedules
Authoring Tools
•Users
•Records
•Course delivery•Course curricula•Content objects•Assessments•Personalization
Courses / Systems
LMS / LCMS Infrastructure
Learner / Manager
Source: Bersin and Associates with modifications
Gateway
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 15Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
HRMS
LCMSLMS
Reports Reports
•Courses•Skills•Users•Scores•Instructors•Rooms•Schedules
Authoring Tools
•Users
•Records
•Course delivery•Course curricula•Content objects•Assessments•Personalization
Courses / Systems
LMS / LCMS Infrastructure
Learner / Manager
Source: Bersin and Associates with modifications
Gateway Development
Better reporting
Registration & logistics
Better management of skills & competencies
Increase visibility of training
Regulatory documentation
Move to elearning
0% 80%
Large Small/Medium
73%
56%51%
67%
56%
56%
49%
49%
43%44%
44%57%
Source: Bersin and Associates, 2003
Reasons for LMS Purchase
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 16Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 17Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Typical Process
1. Determine learning strategy / develop business case
2. Document requirements3. Research companies4. Develop & send RFI/RFP5. Review proposals6. Complete on-site meetings & demos7. Make selection8. Implement9. Get real!
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 18Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Definition Issues
Visible executive sponsorshipOrganizational needs Linkages to organizational strategies & organizational learning strategy Clear purpose Success criteriaScope
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 19Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Learning technology strategy
TIME & TIME & COSTCOST
IMPACTIMPACT
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 20Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 21Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Formal -Structured
Courses
PUSH
Learning Environments:4-Square Model
PLACE
TIME
AnyAny
SameSame
Virtual
Physical
Distance Virtual
LabsClass/Seminar
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 22Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Learning Opportunities:Efficiency
Formal Learning80 hrs
The use of the Internet and intranets to deliver courses-on-line.
Derived from:computer-assisted instruction (CAI) then
computer-based training (CBT) then web-based training (WBT)
e-Learning
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 23Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The use of technologiesto
create, distribute, and delivervaluable
data, information, learning, and knowledgeto
improve on-the-job and organizational performance.
e-Learning+
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 24Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 25Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Formal -Structured
Courses
PUSH
Informal -Unstructured
Reference materials /SearchOn-the-job training
CollaborationChat
Mentoring
PULL
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 26Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Learning Environments:Spectrum Model
Informal
ILTWeb
Conferencing
Enhanced Knowledge Documents
Virtual Classroom
Web-based Courseware
Chat / IM
Communities of Practice
Reference Materials
Mentoring
Recorded Synchronous
Sessions
Asynchronous …
Synchronous …
OJT
Formal
Source: Kevin Oakes, SumTotal
Formal Learning
Informal Learning
Learning Opportunities:Effectiveness
1760hrs
80 hrs
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 27Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Learninge
Enabling, extending and enhancing learning
through the use of technology
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 28Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 29Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
In ContextEmbedded in
work
Formal -Structured
Courses
PUSH
Informal -Unstructured
Reference materials /SearchOn-the-job training
CollaborationChat
Mentoring
PULL
EMBED
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 30Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Performancee
Formal Learning
Learning Opportunities: Transformation
24/7/365
Informal Learning
Context
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 31Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 32Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
THINQ: Learning Management Maturity ModelTM
I. Ad hocII. Managed LearningIII. Competency drivenIV. Integrated PerformanceV. Optimized Workforce
Source: THINQ Learning Solutions, Inc.
EFFICIENCY EFFICIENCY ––ee--learninglearning
EFFECTIVENESS EFFECTIVENESS ––LearningLearningee
TRANSFORMATION TRANSFORMATION --PerformancePerformanceee
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 33Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Selection Issues
Cross-functional project teamRigorous processComprehensive use casesDetailed data/process flow mapsSee it; don’t believe it– Run use cases with your own data!– See 3rd party content in action!
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 34Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Installation Issues
Technology readinessData integrity and readinessTables and data structures Systems integration plan Data migration plan3rd Party content and tools
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 35Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 36Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
ManagementStructures &
Systems
Learning Process
Skills, knowledge &competencies
LMS / LCMS
Communications Culture
Vision & LeadershipStrategy
Attitudes &Behaviors
Process / Technology / JobAlignment
Training andJob Aids
Leadership &Communication
Education
PerformancePlanning &
Mgmt
Real-timePerformance
SupportHigh
PerformanceZone
READY – Systems & Structures
ABLE –Heads
&Hands
WILLING –Hearts
&Minds
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 37Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
SpeechesMemosNewslettersMagazinesTeam Meetings
Awareness, Inform
VideosLabs & fairsTown meetingsOne-on-one communicationSmall group meetings
Engagement, Involve
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 38Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
SpeechesMemosNewslettersMagazinesTeam Meetings
Awareness, Inform
VideosLabs & fairsTown meetingsOne-on-one communicationSmall group meetings
Engagement, Involve
Embed in the work Embed in the roleEmbed in the culture
Commitment, Sign-up
Communications
Awareness
• All Employees
“I know what the change is and why we are doing it.”
Change Management
Engagement
• Sr Management• Managers &
Supervisors• All Employees
“Once the change is implemented, I know what is expected of me and (for managers) my organization.”
Learning
Commitment
• Managers • Supervisors • Project Leaders• Employees
“I have the knowledge & skills to do my job. “
Support
Results
“I am able to perform my job.”
• Supervisors• Project Leaders• Employees
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 39Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 40Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
1. LMS = LCMS2. LMS/LCMS = e-learning3. LMS = better training
administration4. LCMS = content management5. The ‘hard-stuff’ is what’s difficult6. Learners/managers/the
organization don’t really know what to expect
7. Success is when its installed8. You have to keep at it9. It’s magic!
MYTH TRUTHTRUTH
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 41Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
“Because it is there.”George Mallory(1886-1924)answer to the question:
‘Why do you want to climb Mt. Everest?’
“Technique and ability alone do not get you to the top; it is the will power that is important. This will power you cannot buy with money or be given by others … it rises from your heart.”
–Junko Tabei, first woman to climb Mt. Everest, 1975
The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005
Page 42Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting
Lance [email protected]
415-759-1258www.lancedublin.com