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Learning Objectives• Educate guests on the hair care domain and its
associated products• Use the appropriate tools and service behaviors to
discover guests’ hair care needs• Use the appropriate tools and service behaviors to
provide appropriate solutions for guests’ hair care needs
• Effectively perform instant and elite hair care consultations, including the porosity and elasticity tests and scalp analysis
• Describe how to perform the complete Hair Care Experience
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Hair Care System
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Daily leave-in treatment
Weekly treatment
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Hair Physiology
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Hair Texture
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Hair Density
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Scalp Condition
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Aveda Service Cycle
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Hair CareConsultation Tool
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Elasticity
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Porosity
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Scalp Analysis
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Solutions Formula
“Because (challenge or need)
I recommend (appropriate system)
Which will (results).”
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KnowledgeCheck
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Action Plan
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Product Homeplay
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