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March 28, 2018
Leading Through the Transition of Change
Betty Lochner, SPHR
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Nothing Changes if Nothing Changes
Change is hard.
You go first.
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The Four Phases of Transition
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The role of a leader in change
The belief that you can change is the key to change.
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• Take care of each other
• Ask for help when you need it.
Be Real
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• Model the behavior you want to see.
• Make it clear you are in this
together.
Make Yourself Visible
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• Share what you know, when you know it.
• Listen with empathy and answer questions as best you can.
Communicate and Listen
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• Remember what you are trying to
achieve.
• Don’t get stuck in the weeds.
Stay Connected to the Big Picture
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• Build on your resilience.
• Don’t vent to your team. Keep it positive.
• Turn to a coach or mentor for support
Look After Yourself
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• To change the response you need to
change the procedure.
If something isn’t working, try
something else.
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PAUSE!
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RESPOND:• Accountable
• Conscious
PAUSE!
GROW
Where I am now!
REACT:• Automatic
• Unconscious
REPEAT:• Behavior• History
SituationChoicePoint
STUCK STATE CYCLE
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Tips and tools to facilitate change
Leadership doesn't always look the way we expect. Often, it's the small things we do when no one is looking that can make the biggest impact.
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• Stop talking
• Stop multi-tasking
• Look up
• Exercise patience
• Ask clarifying questions
• Paraphrase
• Summarize
• Make notes
Be an Active Listener
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Pay attention
to the little things -
they either build
or erode
relationships
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▪ Avoid distractions
▪ Use open body language
▪ Use eye contact
▪ Remember names
▪ Look up - smile
Positive Connections
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Ways to Show Appreciation
1. Be kind and respectful.
2. Give regular, positive feedback (be specific).
3. Say “please” and “thank you.”
4. Catch someone doing something right.
5. Show genuine interest.
6. Use their name.
12 Easy Ways to Show Appreciation
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7. Give the gift of time.
8. Send a handwritten note or card.
9. One word: food.
10. Create traditions.
11. Celebrate successes.
12. Be of service.
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People don’t gain success all at once, but they will
improve. Accept and reward signs of change
when you see them.
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THANK YOU!
Reflections
I learned …
I will apply …
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