NHAT-MINH LE
Mobile: 84-909 301 006
Email: [email protected]
CAREER SUMMARY
Three years Application Engineer in Delcam Vietnam and now Hankook Delcam
Vietnam before promoting to Technical Manager – Application Engineer Team
Leader with the largest CAM developer Company – Delcam keep me in the most
challenge enviroment of customer service.
Extensive manufacturing experience in sales and customer service. Proven track
record in building customer relationship in CAD/CAM solution industry.
CAREER HISTORY
Technical Manager – Hankook Delcam Vietnam Jan 2016 – Current
Hankook Delcam was founded in 1990 to research and distribute advanced
manufacturing technologies related to CAD/CAM . It is a joint venture company with
Delcam Plc. It has been steadily growing for 20 years with long-term and continuous
customer support and marketing policy on stable supply base, and it is recognized
as the best technology in CAD/CAM field in Korea.
Key Responsibilities
Providing technical support to customers
Monitoring team members and provide necessary advice and guidance regarding to technical function to achieve the team’s KPIs and goals
Coaching team members and motivate them to produce desired result
Continue to enhance technical capability within the team and organization in general
Actively organizing regular seminars and trainings to team members
Take part in recruitment and staffing resources in the team
Key Achievements
Weekly planning for Team members
Weekly reporting to Country Manager and Head Quarter’s Manager in Korea
Troubleshooting on customers issues to keep their work continues
Managing on New Release of Products to customers
Planned, staffed, trained the new Autodesk Partner Center
Ensure every Engineer were informed about new policies as Trasaction to Autodesk’s system
Recruitment new staff to ensure maintain the level of support to customers
Application Engineer – Delcam Vietnam Feb 2014 – Jan 2016
Delcam is a supplier of advanced CAD/CAM software for the manufacturing industry.
The company has grown steadily since being founded formally in 1977. It is now a
global developer of product design and manufacturing software, with subsidiaries
and joint ventures in North America, South America, Europe and Asia. Delcam has
now been integrated into the Autodesk global business to continue developing,
supporting and selling Delcam software and cloud solutions.
Key Responsibilities
Conduct training for Prospects/Customers
Maintain expert level of product knowledge and application
Demonstrating products to existing & prospective customers
Participate in conferences, shows, exhibitions when appropriate and requested
Technician and Pre-Sale Software Products of Delcam
Designing and Manufacturing Products with CAD/CAM softwares
Providing front-line technical Support on-site or over telephone & internet.
Supporting the sales team where possible to deliver on technical requirements.
General liaising with customers.
Key Achievements
Provide advice and recommendations to Molding Manufacture Managers to improve efficiencial in Machining with my CNC’s operating experience.
Conducted at least 6 training course a year
Keep customer License Maintenance Renewal with their fully satisfaction
90% closed deals after demonstrate for prospects
50% revenue two consecutive years
Prepared Standard and Advanced Presentations for Delcam Vietnam
Attending Delcam Annual Technical Sales Partner Meeting in Bangkok, Thailand
Winning the very first PowerMill Robot Interface license in Vietnam with strongly support by self-learning new technology
CNC Workshop Supervisor – HCM UTE (University) 2010 – Jan 2014
Ho Chi Minh City University of Technology and Education is currently listed as one
of the top 10 universities in Vietnam and also a member in the top group of South
East Asia universities. They have the complete range of CNC machine for practising
to ensure Student have the best knowlegde of the market.
CNC Workshop’s Supervisor as part-time in my University, we received orders to
machining High Precision sample Fixtures for Assembly Line in Factory from R&D
Department.
Key Responsibilities
Modelling Parts, Programming and Operating CNC machines as Order
Checking GD&T of parts as finish-product drawing
Maintain an organized work area
Follow directions accurately and consistently
Conduct preventive maintenance on devices and systems
Maintains strict tolerance requirements in the manufacture of parts
Key Achievements
Understanding technical drawing, planning the stock and purchasing material
Produce accurate and good looking fixtures for customer in Assembly Factory
Giving advice in modelling for fixture to match the possibility of Milling machine and Requirement of Fixture
Delivery directly to customer to ensure the products worked and 100% satisfaction
EDUCATION Ho Chi Minh City University of Technology and Education 2009 - 2013 Bachelor of Mechanical Engineering
REFERENCES AVAILABLE UPON REQUEST