Download - L’azurde training plan
![Page 1: L’azurde training plan](https://reader036.vdocuments.mx/reader036/viewer/2022062320/559d16fb1a28ab58558b459e/html5/thumbnails/1.jpg)
2012 – 2013 Training Department
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Targeted sector
New Joiner
Current Employee
Retail show room’s and whole Sale Team
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New Joiner Training agenda
Company Induction
Customer service skills
Sales and KPI’s Understanding
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Company Induction
Headlines
Company introduction and history
Value and vision
Company structure
Duty’s and responsibility
Development system in the group
Company policy and procedure (HR. Sales. Op’s. etc. )
Training Room
Tow to three hours + the ice breaking activity
Location And time fram
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Customer Service skills
Headlines
Strategic Preparation
Importance of customer service
Greeting and approach
Asking the right question
Building Rapport & Showing Empathy
Effective listening
After sale and follow up benefit
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
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Sales and KPI’s understanding
Headlines
Determining the needs of a potential client
Matching the customer needs
Talking the customer language
KPI benefit and definition
Target setting and bonus scheme
Understanding on (U.P.T/A.T.V/L.F.L)
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
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Current Employee Training agenda
Leader ship training
Team building
Customer service skills
Sales and KPI’s Understanding
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Leader ship training
Headlines
Envision and goal setting
Developing the team morale
Managing tough situation
Empower
Leading by example
Supporting and motivating the team
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
![Page 9: L’azurde training plan](https://reader036.vdocuments.mx/reader036/viewer/2022062320/559d16fb1a28ab58558b459e/html5/thumbnails/9.jpg)
Team building
Headlines
Team Communication
Team Conflict Resolution
Understanding Team Development
Openness's
Case study and giving feed back
Focusing on result
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
![Page 10: L’azurde training plan](https://reader036.vdocuments.mx/reader036/viewer/2022062320/559d16fb1a28ab58558b459e/html5/thumbnails/10.jpg)
Customer Service skills
Headlines
Strategic Preparation
Importance of customer service
Greeting and approach
Asking the right question
Building Rapport & Showing Empathy
Effective listening
After sale and follow up benefit
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
![Page 11: L’azurde training plan](https://reader036.vdocuments.mx/reader036/viewer/2022062320/559d16fb1a28ab58558b459e/html5/thumbnails/11.jpg)
Sales and KPI’s understanding
Headlines
Determining the needs of a potential client
Matching the customer needs
Talking the customer language
KPI benefit and definition
Target setting and bonus scheme
Understanding on (U.P.T/A.T.V/L.F.L)
Training Room
Tow to three hours + the ice breaking activity
On Job Training in the show room’s
Location And time fram
![Page 12: L’azurde training plan](https://reader036.vdocuments.mx/reader036/viewer/2022062320/559d16fb1a28ab58558b459e/html5/thumbnails/12.jpg)
Oday Ghaly