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Knowledge Management,
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Agenda
y Issue in implementing the information
technologies by higher education institutionsy Importance of Knowledge Management
y Knowledge Components
y Conclusion
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Issue
y How information system implementation fail dueto insufficient attention paid to issues related to
organization culture organization processes andpractices , information politics, patterns ofinformation sharing and hoarding.
y How institutions face difficulties in integrating
these information technology for improvedknowledge sharing and effective decisionmaking.
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Continued.
y A technology-focused problem solving strategyhampers an institutions ability to perform in-
depth, timely and accurate analysis.y Institutional obstacles include factors like data
access, data integrity, and technologicalincompatibility.
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Knowledge Management (or KM) is themanagement of knowledge within
organizations.
It provides a methodto focus upon the
strategies andpractices and to makethe best use of theresources andenergies of the
organization.
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These areas functions as
an integral part of theongoing organizationaldynamics, institutionsneeds to device strategywhich gives shape tohow people can use both
technology andinformation in meetingthe organization needs.
KM is a process of shaping, supporting, and managing thedelicate balance among to organizational processes,people , technology investments and organization culture.
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Knowledge Management Cycle
At all three stages
of the datainformationknowledge cycle,KM make best use
of its people,processes, andtechnology.
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Building Blocks of Data-Information-Knowledge Cycle
y KM explains the how data movesand evolves throughout anorganization from data, toinformation, to knowledge.
y Data takes on various forms,shapes and functions as it flowwithin the organization.
y An organization can becomemore effective in using andsharing information for decisionmaking , when it learns how tomake sense of and apply data toproblems.
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Data
Data is the cornerstone of KMpractice.Coordination between functionalarea plays an important role incollecting a clear and reliable data.Multiple information system andsource of data complicate the data
gathering process, which makes itdifficult to compare and analyzedata.
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Process Management
It does not consider thenuances among data,information andknowledge.
It refers to knowledge asdata aggregation.
It is the improvement of asystem inputs andoutputs.
Knowledge Management
It makes the best use ofpeople, process, andtechnology in the knowledgecycle.
It uses knowledge to informaction based on data andinformation.
It understands how people,process and technology
support each other in theassessment of role of theorganization.
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Features of KnowledgeManagement
y It develops the mechanism that provide ongoingfeedback loops throughout the cycle of data ,information and knowledge. This cycle depends
upon input across multiple groups and all levelsof an organization horizontally and verticallywithin the organization structure. It bringstogether disparate groups into an integrative,
continuous learning cycle.
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Effective Information Use AndSharing
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Problems In Dissemination OfInformation
y Divergent practices throughout an organization
y Ambiguous priorities
y Existence of information silos
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Build A Culture of Inquiry
y
It suggests that there are organization wide policieswhere members are encouraged to ask questions
y Where individuals use data and information toanswer these questions
y Therefore a culture of inquiry relies on datay Helps in knowing what they know and also
knowing who knows what
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KM And Higher Education
y KM helps in monitoring and sustaining ongoingchange
y Allows organizations to leverage information tobetter target services and programs to their students
y Enables the organization to be accountable
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Continued.
y Effective use of resourcesy Organizational continuous learning and
reflectivity helps in managing their key
information and knowledge assety Cyclical quality of KM encourages organization
to take an honest and reflective stance on what isalready going on in their organization
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KM Strategies Recommended InHigher Education
y Ensure clear data-collection prioritiesy Breaking up of data silosy
Relate data and information analysis to overallmission of the organizationy Provide adequate allocation of resources
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Continued.y Include faculty and staff in technological issuesy Have committed leadershipy Consistent coordination between functional areasy Create a culture that awards successes rather than
punishes mistakes
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Assessing The Success OfKM
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An Organization must developcriteria to benchmark the
success of its KM byconducting Information Audit
y How people share information?y What is the incentive provided for doing so?y What is the level of satisfaction and retention?y What is the measures of students success?y Is the organization operating with greater efficiency?y Is the organization proactive?
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Conclusion
y KM is the nexus of these three resources, andintegrates them in such a fashion thatorganization gains a more comprehensive selfunderstanding.
y It helps educational institutions understand theirstrengths and challenges.
y It makes process and activity transparent.
y Allows manipulate, format and tailor data.
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Continued.
y Helps in search for trends and patterns.
y Transforms information into knowledge.
y Cross functional decision.
y Robust information system infrastructure.y Provide timely data.
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