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KEYNOTESPEAKER
Sandra Navidi,
US-Financial-Expert
Jürgen T. Knauf
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1. Real virtual networking
Each participant is an avatar and
can contact others
2. No travel
Anyone worldwide can participate in this conference
3. All live!
Nothing's off the hook. Everything takes place live and interactive
ADVANTAGES
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PROGRAMME
CountdownC I O S T R E A M ( g e r m a n )
Brain-Topic: Der Weg zu ITSM ist aktives Change-Management
Michael Jost
I N T E R N A T I O N A L S T R E A M
Brain-Topic: How to enable a sustainable business in a complex digital era
Roman Jouravlev
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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C I O S T R E A M ( g e r m a n )
Brain-Topic: Als Service Broker überleben im digitalen Wandel
Peter Bergmann
I N T E R N A T I O N A L S T R E A M
Brain-Topic: Integrated Management Systems: Get the most out of your ITSM towards ISO 27001 Compliance
Marc Aurel Schubert
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
PROGRAMME
Countdown
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PROGRAMME
CountdownC I O S T R E A M ( g e r m a n )
Brain-Topic: The 5 biggest Challenges
Michael Simon
I N T E R N A T I O N A L S T R E A M
Brain-Topic: Managing Knowledge for Digital Transformation
Kai Altenfelder
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Night Shift to Brain Shift
C I O S T R E A M ( g e r m a n )
Black-Topic: Vom Klemmbrett zum Tablet – die digitale Transformation der BBU
Helmut Schindlwick
I N T E R N A T I O N A L S T R E A M
Black-Topic: ITSM by Greenfield-Approach
Andreas Dietrich
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Night Shift to Brain Shift
C I O S T R E A M ( g e r m a n )
Roundtable:
Timo König (Moderation)
I N T E R N A T I O N A L S T R E A M
Roundtable: Targets of ITSM by CIO
Lars Wentorp (Moderation)
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Night Shift to Brain Shift
C I O S T R E A M ( g e r m a n )
Black-Topic: ITSM - the radical change in AöR.
Stefan Smers
I N T E R N A T I O N A L S T R E A M
Black-Topic: ITIL 4 – Create value through active collaboration and service relationship
Peter Samulat
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
KEYNOTE/ENDigital Big Bang: The Transformative Power of Artificial Intelligence
Sandra Navidi, US-Financialexpert
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PROGRAMME
KEYNOTE/DEIf Buddha was CIO
Jürgen T. Knauf
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PROGRAMME
Sunrise C I O S T R E A M ( g e r m a n )
White-Topic: INTRALOGISTIC: ITSM beginnt schon im Projekt
Werner Koudelka
I N T E R N A T I O N A L S T R E A M
White-Topic: How to run IT successfully without a budget
Robert Sieber
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Sunrise C I O S T R E A M ( g e r m a n )
White Topic: Extensive transformation of IT in a traditional family business
Max Killinger
I N T E R N A T I O N A L S T R E A M
White-Topic: n.n.
Jürgen Mühlbauer
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Sunrise C I O S T R E A M ( g e r m a n )
White Topic: Formalisierung des IT-Service: Cyber-Angriffsabwehr auf Universitäten und Forschungseinrichtungen
Prof. Dr. Udo Kebschull
I N T E R N A T I O N A L S T R E A M
White-Topic: Importance of DevOps Approaches for IoT in your ITSM landscape
Norman Merten
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
Sunrise C I O S T R E A M ( g e r m a n )
White Topic: Service Management in der IT einer Bank mitAtlassian Tools
Jürgen Dierlamm
I N T E R N A T I O N A L S T R E A M
White-Topic: Scaled agile Framework (SAFe) and ITSM: The Beauty and the Beast?
Almudena Rodriguez
V E N D O R & C U S T O M E R S T R E A M
Several Vendor Presentations
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PROGRAMME
SunriseS U R P R I S E I N T E R V I E W
& I T S M - H o r i z o n
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