Jeppesen Crew EcosystemJohan KristoffersonGlobal Program Sales Leader Crew, Ops & AnalyticsOctober 5th, 2016
Cost efficiency Productivity Stability Quality of life Safety/complience Analytics
What is it all about?
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Jeppesen Crew and Fleet Management CustomersNetwork carriers
| 3
Low cost airlines Regional airlines
Railways
This means that an additional 52,000 crew members (1650 tails) are planned using
Jeppesen products in 2015.
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What We Provide
• Efficiency – More efficient and robust operation• Facts – Easy to evaluate detailed scenarios before making decisions• Process – Fact based process changes, fast to implement
Manpower Planning
Manpower Planning Crew PairingCrew Pairing Crew
RosteringCrew
Rostering Crew TrackingCrew Tracking
LONG-TERM PLANNING PLANNING OPERATIONS +
Long-term planning Build duty patterns …. … and assign to crew Repair plan
Tail AssignmentTail Assignment Ops ControlOps Control
Assign flights and maintenance to tails Repair plan
FOLLOW-UP
Fatigue Mobile
Lower cost, reliable plan
Lower cost, fly more, analysis
Lower cost, crew bidding Cost control
Lower cost, fly more, robustness
Cost & revenue control
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Crew Web & Mobile
Integrating systems and processes
Driving efficiency
Manage change
Regular new releases
Schedule safety
Manage growth and reduce costs while protecting stability
Analyze and implement business changes fast
Integrate across company “silos”
Continuous improvement
Measure and improve schedule safety
Six Differentiators
Control work-life balance
Enable crew to influence rosters
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Driving efficiency
Manage growth and reduce costs while protecting stability
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Control work-life balance
Enable crew to influence rosters
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
How Can the World’s Best Optimization Help a Crew Member?
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3045
3045
3045
3045
3045
3045
3028
3033
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3045
3028
2356
3028
3028
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3045
3033
3045
3045
3045
3045
3045
3028
3028
Award Trip number 3045 Limit 6 Award Trip number 3028 Limit 3 Award Trip number 3033 Limit 2
Crew Member 1 – Bid Group 1
Award Trip number 2356Award Trip number 3028 Limit 5 Award Trip number 3045 Limit 1
Crew Member 2 – Bid Group 1
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Senior Alternates Results
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
New equipment
Cost structure
Timetable
Crew bases
Mobile capabilities
Labor agreements
Fatigue Risk Management
Maintenance sites
Operational stability
Crew requests
Fuel prices
Alliance partners
Internal processes
Airspace constraints
Passenger expectations
Vacation and promotion quotas
Passenger compensation rules
New APIS destinations
New Flight Time Limitations
New simulators
New turn times
Manage change
Analyze and implement business changes fast
ReportsRules
Cost functions
Data Interfaces
Colors
ParametersScripts / macros
Processes
KPIs
Quality
StabilityMenus
Roles
Optimizers
Data model
Manual operationsRule language
Reporting
EtcData feed
United
Delta
Skywest
JetBlue
Optimizers
Data model
Manual operationsRule language
Reporting
EtcData feed
Standard product
Managing Change The “avocado” model
Standard productThe standard product make all clients benefit from new features.
Configuration layerThe customization layer makes it possible to update the business logic whenever necessary.
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
RobustnessReal costs
Productivity
Quality
Alertness
Same data, same legality, same cost – but improved safety through human physiology incentives available to optimizer – placing flights in a better context.
Tail of risk distribution
More fatiguing Less fatiguing
Schedule safety
Measure and improve schedule safety
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Two perspectives....
Integrating systems and processes
Integrate across company “silos”
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Where do you want to be 10 years from now?Regular new
releases
Continuous improvement
Time
Latest business logic and technology
Business benefit
Not possible to easily adjust the business logic
Go-live
New product releases
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Regular New Releases• New features
– Scenario analyzer– 1-shot augmentation– 1-shot variable crewing– Advanced deadhead searching
• New capabilities– Re-timing– Fatigue risk management– Dynamic aircraft rotations
• Improved performance– New optimization methods– Improved optimization performance
1
ATRIUM
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Evaluate & Resolve
Evaluate & Resolve
Monitor & PrioritizeMonitor & Prioritize
CommunicateCommunicate
Management-by-exception• Quick overview of the operation• Allows for prioritization of issues• Easy to move to more details• Always up to date!
Details-on-demand• Complete legality with details• Scenarios for cost/ stability trade-offs• Crew & Fleet products integration
Efficient communication• Automatic roster notifications to crew• Automated communication with other
stake-holders (APIS/APP, Hotel, Tickets)
• Reduced time to recover
• Early detection of critical problems
• Multiple options with cost control
• Protect crew KPIs
Crew Tracking
Jeppesen Crew TrackingAdd-on Modules
1
Crew AccessModule used by the crew members to view roster information, check-in and get informed about crew notifications
1
Crew ExchangeModule used by the crew members to influence their roster through trip trading
2
Crew Recovery SolverRecovery Optimization in the Maintenance and Day of Operation phases
3
Crew AccessModule used by crew memberto view information and check-in
Main features- View roster information- View and acklowedge notifications- Trip and layover information- Check-in/out
Benefits:• Self-service capabilities for crew members• Mobile capability – responsive design• Reduce amount of telephone calls to/from crew members
Crew ExchangeModule used by crew members to influence their roster, their life
Main features:
– Crew to crew
– Open Time
– Volunteer for work
Benefits:• The crew members can influence their roster without Tracker interaction but with
complete legality and operational checks
• Increased crew satisfaction
2
Module provides optimizedscenarios from alerts
Benefits:
• Provides cost effective scenarios for disruptions
• Replace manual work with optimization tools
• Faster Recovery time
Crew Recovery Solver
Maximizing Implementation Outcome
Implementation Success Factors
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
No big bang Defined and known business goals
Focus on business valueStrive for quick wins
Establish mutual incentives for finishing on time
Trust and transparency in cooperation
Lean and simple scope
Frequent testingTraining and support planned early
Involvement and buy-in from allstakeholders: business management,IT, end users and crew
Customer user availability during the whole project
High quality data set and feed available early
No Big Bang – Keep scope lean
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
(The Software Engineering Institute, Humphrey)
• If possible break project up in smaller parts
• Don’t focus on too many things
• Detect and mitigate problems early
• Schedule seperate go-lives
Establish Mutual Incentives to Finish On Time
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Used software features Succes rate of Waterfall vs. Agile projects
Standish group
Establish Mutual Incentives to Finish On Time
28
T&M Target price
Culture
Pric
e
Effort
Fixed
Target
T&M
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
Focus on Business Value – Strive for Quick Wins
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.
• Build a plan that maximizes ROI
• Ensure focus on business value throughout the project
• Let business value guide decisions on what to implement
• Change plans when necessary
THANKYOU
Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.