Download - Jbptunikompp Gdl Harjantopr 17915 1 Ch07
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
1/25
Chapter 7
,Functional A lications &
Integration
th
Turban, Leidner, McLean, WetherbeLecture Slides by L. Beaubien, Providence College
Chapter 7 1
John Wiley & Sons, Inc.
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
2/25
e ate unct ona areas an us ness processes to t evalue chain model
Identify functional management information systems
demonstrate how it is supported by IT
production/operations management, including logistics
Chapter 7 2
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
3/25
escr e t e support prov e y an t e e tomarketing and sales
Describe the support provided by IT and the Web toaccounting and finance
Describe the support provided by IT and the Web tohuman resources management
Describe the benefits and issues of integratingfunctional information systems
Chapter 7 3
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
4/25
Functional Areas Value ChainPerspective
The value chain model views activities in organizationsas either primary (reflecting the flow of goods and
services) or secondary (supporting the primaryactivities . T e organizationa structure o irms isintended to support both of these types of activities.
Chapter 7 4
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
5/25
Functional Areas in a Business
Chapter 7 5
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
6/25
Transaction Processing Informationystems
Chapter 7 6
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
7/25
With OLTP and Web technolo ies such as an extranet,
suppliers can look at the firms inventory level or productionschedule in real time. The suppliers themselves, inartnershi with their customers, can then assume
responsibility for inventory management and ordering.
Interactive Internet TPS expands OLTP to provideenhanced real time transaction processing over theInternet or intranets. Multi-store chains can access acentralized computer system no longer requiring in-storeprocessors.
Chapter 7 7
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
8/25
TPS Mana in Production/O erations &
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
Logistics
The production and operations management (POM) function in anorganization is responsible for the processes that transform inputsinto useful outputs. In comparison to the other functional areas,POM is very diversified as are the supporting TPS. It also differs
A few of the IT supported POM areas are:
cons era y among organ zat ons.
Planning production/operations
Product lifecycle management (PLM)
Chapter 7 8
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
9/25
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
Chapter 7 9
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
10/25
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
n- ouse og st cs ater a s anagement
Logistics management deals with ordering, purchasing,n oun og s cs rece v ng , an ou oun og s cs
(shipping) activities. These logistical activities crossseveral primary and secondary activities on the value
Inventory management determines how much
inventory to keep. Overstocking can be expensive;
.
so are un ers oc con ons.
Manufacturing quality-control systems can be- -
total quality management (TQM) effort. They
provide information about the quality of incoming
Chapter 7 10
- -
and finished goods.
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
11/25
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
POM planning is a major component of operational systems
Material Requirements Planning (MRP) is software that facilitates the plan for
purchasing or producing parts, subassemblies, or materials in the case of interdependentitems. It integrates Master Production Schedules, BOMs, and Inventory levels.
system by determining the costs of parts and the associated cash flow. It also estimatescosts of labor, tools, equipment repair, and energy while generating a requirements
report.us - n- me ys ems s an approac a a emp s o m n m ze was e o a n s
(space, labor, materials, energy, etc.) and to continuously improve processes andsystems. The JIT concept is used in mass customization and build-to-order environments.
Project Management. A project is usually a one-time effort composed of many
interrelated activities, costing a substantial amount of money, and lasting for weeks oryears. Software tools such as: program evaluation and review technique (PERT) and thecritical path method(CPM) are used to manage milestones, resources, costs, etc.
Chapter 7 11
distribution of work. These systems deal with resource allocation and reallocation.
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
12/25
-
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
CIM is a conce t that romotes the inte ration of various com uterizedfactory systems. It has three basic goals: (1) the simplification of all
manufacturing technologies and techniques, (2) automation of as manyof the manufacturing processes as possible, and (3) integration and
Typical integrated technologies are:
, ,functions via computer hardware and software.
FMS - Flexible-manufacturing systems
JIT Just-in-Time
CAD Computer Aided Design
CAE Computer Aided Engineering
Chapter 7 12
GT - Group technology
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
13/25
-
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
Chapter 7 13
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
14/25
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
manufacturers to control and share product-relateddata as part of a products design and developmente or . e - ase supp y c a ns an o ertechnologies are employed to automate this
collaborative effort.
This electronic-based collaboration can reduce
product cost
travel expenses costs associated with product-change management
Chapter 7 14
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
15/25
Managing Production/ Operations & LogisticsManaging Production/ Operations & Logistics
Chapter 7 15
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
16/25
Marketing and Sales SystemsMarketing and Sales Systems
Channel systems are the TPS involved in the process of
with their needs. These systems link and transformmarketing, sales, procurement, logistics, and deliveryac v es w o er corpora e unc ona areas.
Some of the channel-s stem activities are:
customer relations
distribution channels and in-store innovations
marketing management telemarketing
Chapter 7 16
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
17/25
Marketing and Sales SystemsMarketing and Sales Systems
It is essential for companies to know who their customers are and to
rea em proper y. nnova ve pro uc s an serv ces, success u
promotions, customization, and customer service are a necessity formost organization.
. being developed to collect data on existing and potential customers, their demographics(age, gender, income level), and preferences.
Prospective Customer Lists and Marketing Databases. All firms need to know and trackw o t e r ex st ng an potent a customers are. ese prospect ve-customer sts can eanalyzed and sorted by classification for direct mailing, e-mailing, or telemarketing.
Mass Customization. Todays customers prefer customized products. Through masscustomization, thepractice of maintaining WIP inventory, manufacturers can offer different
product configurations at reasonable prices. Personalization. Special product offers are made, based on where the customer spent
their time and on what they may have purchased.
Chapter 7 17
vert s ng an romot ons. pec a promot ons or coupons are presente to t ecustomer via mails, email, wireless and pervasive computing applications.
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
18/25
-
Marketing and Sales SystemsMarketing and Sales Systems
Organizations can distribute their products and services through a variety
. , .
Representatives, or distributors (to name a few). IT-Supported Distribution Channels
Location Based Mapping
Self-service convenience stores
Hand-held wireless devices that scan the bar code UPC
Smart card or credit card
Self-checkout machines
Check-writers attached to cash registers
Chapter 7 18
ompu er za on o var ous ac v es n re a s ores
Video-based systems count and track shoppers in a physical store
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
19/25
Marketing and Sales SystemsMarketing and Sales Systems
Man marketin mana ement decision a lications are su orted bcomputerized information systems.
Pricing of Products or Services. Sales volumes are largely determined by therices of roducts or services as is rofit.
Salesperson Productivity. Salespeople differ from each other in selling skill.Sales-force automation increases salesperson productivity by providing them
with mobile devices, access to information, etc. Profitability Analysis profit contribution of certain products and services can be
derived from cost-accounting systems
Sales Analysis And Trends. Marketing. TPS collect sales figures that can be
searc e or ren s an re a ons ps. New Products, Services, and Market Planning. New products and services can
be an expensive risk.Will it sell?Requires careful analysis, planning,
Chapter 7 19
, .
Web-Based Systems support marketing and sales through data capture
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
20/25
Accounting and finance functional areas manage the inflow andoutflow of organizational assets. This involves all functions of an
organization including payroll, billing, cash management, etc.
Financial and Economic Forecasting
Planning for Incoming FundsBudgeting
Capital Budgeting
Financial and Economic Forecasting
Planning for Incoming Funds
Chapter 7 20
Budgeting
Capital Budgeting
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
21/25
TPS Accounting and Finance Systems(Continued)
E-Commerce Applications of Financial Transactions
o a s oc exc anges an mu p e currenc es
E-BondsFactoring online
-
Electronic bill presentment and payments
Virtual Close
Investment Management
Financial Analysis
Access to Financial and Economic Re orts
Control and Auditing
Budgetary Control and Auditing
Financial Ratio Analysis
Chapter 7 21
Profitability Analysis and Cost Control
Product Pricing
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
22/25
Web-based systems have increased the popularity of human
resources n orma on sys ems w c prov e app ca ons ma n y
related to acquiring, hiring, rewarding, developing, training,protecting and retaining human resources.
Recruitment is finding employees, testing them, anddeciding which ones to hire. The Web has enhanced the
recruitment process.Position Inventory
HRM Portals and Salary Surveys
Human Resources Maintenance and Development
Performance Evaluation
Chapter 7 22
Training and Human Resources Development
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
23/25
TPS Human Resources S stems Continued
ManagementPersonnel Plannin
Labor Management Negotiations
Pa roll and Em lo eesRecordsBenefits Administration
Employee Relationship Management
Chapter 7 23
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
24/25
Integration of functional information systems
Priority of transaction processing
Finding Innovation Applications
Using the Web
Systems Integration
Chapter 7 24
t ca ssues
-
8/3/2019 Jbptunikompp Gdl Harjantopr 17915 1 Ch07
25/25
Co ri ht 2008 John Wile & Sons Inc. All ri hts reserved. Re roduction ortranslation of this work beyond that permitted in Section 117 of the 1976 United
States Copyright Act without the express written permission of the copyrightowner is unlawful. Request for further information should be addressed to thePermissions Department, John Wiley & Sons, Inc. The purchaser may makeac -up cop es or s er own use on y an not or str ut on or resa e. e
Publisher assumes no responsibility for errors, omissions, or damages, causedby the use of these programs or from the use of the information contained
herein.
Chapter 7 25