Download - ITSM Gap Analysis for XYZ
-
8/2/2019 ITSM Gap Analysis for XYZ
1/21
JYUM Odr Dkd`zuju dy WZV Yh`heam
Dk Jkujogy
54uy
an Mdseg 3244 yj`` 52yg
an Drsj`, 3244
4
-
8/2/2019 ITSM Gap Analysis for XYZ
2/21
WZV Yh`heam Eaknjihkyjd`
Eakyhkyu
RSHDMC@H
DUUHUUMHKY ACFHEYJ^H
DUUHUUMHKY UXMMDSZ
DUUHUUMHKY RDSYJEJRDKYU
DRRSADEG
DUUXMRYJAKU
JIHKYJNJHI UYSHKOYGU AN WZV YH@HEAM JY
LHZ NJKIJKOU
UYDYXU AN JYUM JK WZV YH@HEAM
A^HSD@@ RSAEHUU D@JOKMHKY @H^H@U
RSAEHUU DSHD _JUH ODRU
SHEAMMHKIDYJAKU
SADIMDR
YGH RIED MAIH@
SHNHSHKEHU
3
-
8/2/2019 ITSM Gap Analysis for XYZ
3/21
WZV Yh`heam Eaknjihkyjd`
Rshdmc`h
5
Ygh JY dy WZV Yh`heam annhsu JY Uhs~jehu, kdmh`z Ygh JY Uhs~jehIhul, JY Jknsduysxeyxsh mdkdohmhky, dki Drr`jedyjakmdkdohmhky ya yghjs exuyamhsu '~dsjaxu ihrdsymhkyu wjygjkWZV Yh`heam* nsam ygh ndej`jyz dy Dedihmje Ejyz Ixcdj, XDH+
Cdelosaxki
Chjko d txd`jyz eakuejaxu asodkjvdyjak, WZV Yh`heam JY ygsj~huya hkuxsh ygdy ygh JY Uhs~jehu ih`j~hshi cz yghm dsh d`jokhi yachuy rsdeyjehu dki o`acd` uydkidsiu jk JY Uhs~jeh mdkdohmhky+
Drrsadeg
Ygju shrasy eakydjku ygh uysxeyxshi shrshuhkydyjak an yghnjkijkou nsam ygju duuhuumhky dki ygh sheammhkidyjak akygh wdz naswdsi+
Ih`j~hsdc`hu
-
8/2/2019 ITSM Gap Analysis for XYZ
4/21
WZV Yh`heam Eaknjihkyjd`
Duuhuumhky Acfheyj~h
Ygh acfheyj~h an ygju odr dkd`zuju ju ya duuhuu ygh exsshky ygh rsdeyjehu wjygjk WZV
Yh`heam JY Ihrdsymhky wjyg shurhey ya6
Urhejnjhi dki jmr`jhi khhiu an WZV JY ihrdsymhky
O`acd` chuy rsdeyjehu jk JY Uhs~jeh Mdkdohmhky
Ygh Duuhuumhky mdjk`z ydlhu ygh JYJ@ nsdmhwasl du ygh cduju nas ygh duuhuumhky,
ua ygdy ygju nasmu ygh naxkidyjak nas WZV Yh`heam JY nas wasljko yawdsiu ehsyjnzjko
ygh JY Uhs~jeh Mdkdohmhky rsdeyjehu du rhs ygh jkyhskdyjakd` uydkidsi+
9
-
8/2/2019 ITSM Gap Analysis for XYZ
5/21
WZV Yh`heam Eaknjihkyjd`
Duuhuumhky Uxmmdsz
8
Ygh duuhuumhky wdu eakixeyhi a~hs d rhsjai an 52 ed`hkids idzu uydsyjko
nsam 54uy an Mdseg 3244 yj`` 52yg an Drsj`, 3244+
DuuhuumhkyIxsdyjak6
D`` duuhuumhky sh`dyhi deyj~jyjhu whsh edssjhi axy nsam ygh WZV Yh`heam JY
ndej`jyz dy Dedihmje ejyz Ixcdj, XDH
Duuhuumhky
@aedyjak6
D`` acuhs~dyjaku mdih ixsjko ygh duuhuumhky whsh iaexmhkyhi,
sh~jhwhi dki doshhi wjyg ygh rsafhey mdkdohs an WZV Yh`heam JY ya
hkuxsh yghsh ju ka mjumdyeg an wgdy ygh eakux`ydky xkihsuyaai nsam ygh
jknasmdyjak odyghshi+
Duuhuumhky
^d`jidyjak6
Jkyhs~jhwu wjyg sh`h~dky uydlhga`ihsu jk WZV Yh`heam
Sh~jhw an ygh Uh`n Duuhuumhky txhuyjakkdjsh nj``hi axy cz ygh WZV uydnn
Sh~jhw an rsaehuu!rsaehixsh iaexmhkyu dki r`dku ugawjko ygh jkyhky
Sh~jhw an sheasiu dki ayghs h~jihkehu
Duuhuumhky
Mhygai6
-
8/2/2019 ITSM Gap Analysis for XYZ
6/21
WZV Yh`heam Eaknjihkyjd`
Duuhuumhky - Rdsyjejrdkyu
Duuhuumhky Rdsyjejrdkyu6 Na``awjko dsh ygh rdsyjejrdkyu nsam WZV Yh`heam JY wgawhsh jk~a`~hi jk ygh duuhuumhky -
>
Fduujm Fxmd Arhsdyjaku Uheyjak Ghdi
Aumdk Ndsdg Drr`jedyjak Uheyjak Shrshuhkydyj~h
Naxdi Ud`hg Rsafhey Mdkdohs
Dzmdk D` Udzhi Rsafhey yhdm mhmchs
Zduuhs Sdmdidk Shrshuhkydyjak nsam Uzuyhmu
Mi Dvjv Shrshuhkydyjak nsam Khywasl
Mxkhhs Dgmhi Shrshuhkydyjak nsam ^hkias
Ydmhs H`dgj Shrshuhkydyjak nsam ICD
-
8/2/2019 ITSM Gap Analysis for XYZ
7/21
WZV Yh`heam Eaknjihkyjd`
Drrsadeg
?
-
8/2/2019 ITSM Gap Analysis for XYZ
8/21
WZV Yh`heam Eaknjihkyjd`
Duuxmryjaku
Ygh duuhuumhky ju cduhi ak ygh jknasmdyjak mdih d~dj`dc`h
ya ygh eakux`ydky ygsaxog jkyhs~jhwu dki sh~jhw an iaexmhkyu dki
sheasiu+ D nx`` n`hiohi dxijy an ygh arhsdyjaku wdu kay ygh jkyhkyjak
an ygh hhsejuh+
Jy ju duuxmhi ygdy d`` jknasmdyjak rsa~jihi cz ygh ~dsjaxu
rdsyjejrdkyu jk ygh duuhuumhky hhsejuh dsh dxyghkyje dki eamr`hyh+
Jy ju d`ua duuxmhi ygdy WZV Yh`heam ju oajko drr`z nas
JUA!JHE 32222 ehsyjnjedyjak dy d `dyhs uydoh
7
-
8/2/2019 ITSM Gap Analysis for XYZ
9/21
WZV Yh`heam Eaknjihkyjd`
Jihkyjnjhi Uyshkoygu an WZV Yh`heam JY
Gh`r Ihul gdu chhk huydc`jughi du d URAE 'ujko`h rajky an eakydey* nas WZV
Yh`heam JY xuhsu
Ygh chkhnjyu dki ygh khhi nas rsaehuu jmrsa~hmhky gdu chhk jihkyjnjhi cz
WZV Yh`heam JY
Us+ Mdkdohmhky dy WZV Yh`heam JY ju eammjyyhi ak jmrsa~jko jy uhs~jeh
ih`j~hsz
^hsz `aw uydnn dyysjyjak sdyh, ghkeh mjkjmd` egdkohu jk rsafhey eash mhmchsu
Eamrdsdyj~h`z wh`` edssjhi axy Jkejihky, Uxrr`jhs dki Njkdkejd` Mdkdohmhky
Yaa`u, shuaxsehu dki nxkiu d``aedyhi!r`dkkhi nas jmrsa~jko Uhs~jeh
Mdkdohmhky
:
-
8/2/2019 ITSM Gap Analysis for XYZ
10/21
WZV Yh`heam Eaknjihkyjd`
Lhz Njkijkou
Uhs~jeh Ihul ju huydc`jughi du URAE 'ujko`h rajky an eakydey* nas d`` ygh xuhsu,
gawh~hs ygju ohyu czrduuhi dy yjmhu
^hsz `jmjyhi dwdshkhuu ak JY Uhs~jeh mdkdohmhky chuy rsdeyjehu dmako WZV
Yh`heam uydnn
Ra`jehu sh`dyhi ya JY dsh kay ihnjkhi, iaexmhkyhi dki eammxkjedyhi
Iaexmhky eakysa` rsaehixshu dsh exsshky`z xkd~dj`dc`h
Mjkxyhu an dkz mhhyjkou jk JY dsh kay eakujuyhky`z sheasihi dki
na``awhi xr
Iaexmhkyhi h~jihkeh an JY r`dkkjko ju kay d~dj`dc`h, cxy r`dkkjko ju
iakh dkkxd``z
42
-
8/2/2019 ITSM Gap Analysis for XYZ
11/21
WZV Yh`heam Eaknjihkyjd`
Uydyxu an ygh JYUM Rsaehuuhu
Uydyxu an ygh JYUM Rsaehuuhu jk WZV Yh`heam 6
44
Rsaehuu Hjuyjko Cxy Jkuxnnjejhky Iaexmhkydyjak Kak- Hjuyhky Rsaehuuhu
Jknasmdyjak Uhexsjyz Mdkdohmhky Eaknjoxsdyjak Mdkdohmhky
Sh`hduh Mdkdohmhky Rsac`hm Mdkdohmhky
Egdkoh Mdkdohmhky D~dj`dcj`jyz dki Eakyjkxjyz Mdkdohmhky
Uxrr`jhs Mdkdohmhky Edrdejyz Mdkdohmhky
Cxiohyjko dki Deeaxkyjko Uhs~jeh @h~h` Mdkdohmhky
Jkejihky MdkdohmhkyCxujkhuu Sh`dyjakugjr Mdkdohmhky
Uhs~jeh Shrasyjko
-
8/2/2019 ITSM Gap Analysis for XYZ
12/21
WZV Yh`heam Eaknjihkyjd`
A~hsd`` Rsaehuu D`jokmhky @h~h`uj``xuysdyj~h
Ygh mhygai an ed`ex`dyjak an hdeg `h~h` ju oj~hkch`aw6
Hdeg rsaehuu dshd gdu urhejnje kxmchs an
txhuyjaku+ Cduhi ak ygh jknasmdyjak oj~hk ixsjko
ygh duuhuumhky dki dnyhs sh~jhwjko ehsydjk
h~jihkehu, d`jokmhky `h~h`u dsh ihyhsmjkhi+
Jn ygh d`jokmhky `h~h` an d rsaehuu dshd ju `huu
ygdk 82( yghk jy ju eakujihshi ya ch dy @h~h`-4+ Jn
jy ju htxd` ya as mash ygdk 82( dki ch`aw :2(,
yghk ygh d`jokmhky jy ju eakujihshi ya ch dy @h~h`-
3+ Jn jy ju :2( as dca~h yghk ygh d`jokmhky `h~h` ju
eakujihshi ya ch du @h~h`-5
Jkejihky Mdkdohmhky
Rsac`hm Mdkdohmhky
Egdkoh Mdkdohmhky
Eaknjoxsdyjak Mdkdohmhky
Sh`hduh Mdkdohmhky
Cxujkhuu sh`dyjakugjr Mdkdohmhky
Uxrr`jhs sh`dyjakugjr Mdkdohmhky
Rsaehuu DshdEamr`jdkeh @h~h`
@h~h` 4 @h~h` 3 @h~h` 5
Uhs~jeh @h~h` Mdkdohmhky
Uhs~jeh Shrasyjko
Jknasmdyjak Uhexsjyz Mdkdohmhky
Cxiohyjko dki Deeaxkyjko nas JY
Edrdejyz Mdkdohmhky
D~dj`dcj`jyz dki Eakyjkxjyz Mdkdohmhky
43
@h~h` 4 Mdfas Ih~jdyjak nsam ygh uydkidsi shtxjshmhky
@h~h` 3 Uamh eakysa`u jk r`deh
@h~h` 5 Mjkjmxm Ih~jdyjak nsam ygh uydkidsi shtxjshmhky
-
8/2/2019 ITSM Gap Analysis for XYZ
13/21
WZV Yh`heam Eaknjihkyjd`
Rsaehuu Dshd _juh Odru - j``xuysdyj~h
+ Rsaehuu Dshd6 Jkejihky MdkdohmhkyD`jokmhky Rhsehkydoh6 >>+>?( '@h~h`-3*
Esxejd` Odru acuhs~hi6
Xkjtxh jihkyjnjhs dki rhsjaije xridyhu kay oj~hk ya xuhsu ak shrasyhi jkejihkyu
Eakujuyhky rsaehixsh ya gdki`h mdfas jkejihkyu kay d~dj`dc`h
Gh`rihul ju czrduuhi nas Drr`jedyjak sh`dyhi ed``u
Exsshky hued`dyjak mhegdkjum jk r`deh ya shua`~h jkejihkyu ju kay nasmd`
Jkejihkyu kay rsjasjyjvhi dodjkuy cxujkhuu jmrdey dki xsohkez
Eghel ak xuhs udyjundeyjak dki sheasijko an ua`xyjaku kay iakh, dy jkejihky e`auxsh
45
-
8/2/2019 ITSM Gap Analysis for XYZ
14/21
WZV Yh`heam Eaknjihkyjd`
Rsaehuu Dshd _juh Odru - j``xuysdyj~h
Urhejnje Shtxjshmhkyu an ygh nsdmhwasl dki d`jokmhky ihydj`u6
Jkejihky Mdkdohmhky
JYUM Chuy Rsdeyjehu D`jokmhky Uydyxu
4 D`` jkejihkyu ugd`` ch sheasihi RDSYJD@@Z D@JOKHI
3 Rsaehixshu ugd`` ch diaryhi ya mdkdoh ygh jmrdey an uhs~jeh jkejihkyu RDSYJD@@Z D@JOKHI
5Rsaehixshu ugd`` ihnjkh ygh sheasijko, rsjasjyjvdyjak, cxujkhuu jmrdey, e`duujnjedyjak,
xridyjko, hued`dyjak, shua`xyjak dki nasmd` e`auxsh an d`` jkejihkyuRDSYJD@@Z D@JOKHI
9
Ygh exuyamhs ugd`` ch lhry jknasmhi an ygh rsaoshuu an yghjs shrasyhi jkejihkyu as
uhs~jeh shtxhuy dki d`hsyhi jk di~dkeh jn yghjs uhs~jeh `h~h`u edkkay ch mhy dki dk deyjak
doshhi
RDSYJD@@Z D@JOKHI
8D`` uydnn jk~a`~hi jk jkejihky mdkdohmhky ugd`` gd~h deehuu ya sh`h~dky jknasmdyjak uxeg
du lkawk hssasu, rsac`hm shua`xyjaku dki ygh eaknjoxsdyjak mdkdohmhky idydcduhKAY D@JOKHI
> Mdfas jkejihkyu ugd`` ch e`duujnjhi dki mdkdohi deeasijko ya d ihnjkhi rsaehuu KAY D@JOKHI
49
-
8/2/2019 ITSM Gap Analysis for XYZ
15/21
WZV Yh`heam Eaknjihkyjd`
Sheammhkidyjaku
Jmmhijdyh Deyjaku Sheammhkihi
Nasm d uyhhsjko eammjyyhh nas rsaoshuu sh~jhwu dki hued`dyjak mdkdohmhky an ygh
jmrsa~hmhky jkjyjdyj~h
Iaexmhky d`` Uhs~jehu dki jyu ihydj`u wjyg ihndx`y `h~h`u jk d Uhs~jeh Edyd`aoxh
Jihkyjnz uhs~jehawkhsu nas hdeg uhs~jeh nsam WZV Yh`heam JY
Jihkyjnz dki iaexmhky uhs~jehu shtxjshi cz WZV Yh`heam JY nsam ayghs ihrdsymhkyu
R`dk dki jmr`hmhky d~dj`dcj`jyz, edrdejyz dki uhexsjyz makjyasjko yaa`u
Jihkyjnz drrsarsjdyh jkij~jixd`u nas rsaehuu awkhsugjr dki mdkdohmhky
Iaexmhky, sh~jhw dki doshh ak d`` rsaehuu iaexmhkydyjak khhihi cz ygh nsdmhwasl
Jihkyjnz d`` ygh sjulu sh`dyhi ya ygh jmr`hmhkydyjak an ygh Uhs~jeh Mdkdohmhky Uzuyhm
Ih~h`ar mjyjodyjak r`dku nas sjulu ygdy gd~h gjog Sjul Rsjasjyz Kxmchs
48
-
8/2/2019 ITSM Gap Analysis for XYZ
16/21
WZV Yh`heam Eaknjihkyjd`
Sheammhkidyjaku
4>
Sheammhkihi Uyhhsjko Eammjyyhh Eamraujyjak dki Shurakujcj`jyjhu
Uyhhsjko eammjyyhh
eamraujyjak
Rsafhey Urakuas JY ijsheyas
Uheyjak Ghdiu Drr`jedyjak dki Arhsdyjaku
Rsafhey Mdkdohs WZV Yh`heam
Rsafhey Mdkdohs Eakux`ydkyu
Exuyamhs shrshuhkydyj~h'u*
Gjog-`h~h` shurakujcj`jyjhu an
uyhhsjko eammjyyhh
Isj~h dighshkeh an uhy ra`jejhu dki rsaehuuhu ygsaxog nasmd`
eammxkjedyjaku ya d`` uydnn
Duujuy jk isj~jko deyj~jyjhu axyujih JY ihrdsymhky, shtxjshi cz ygh
uydkidsi
Shua`~h shuaxseh dki nxki juuxhu ygdy edkkay ch mdkdohi cz rsafhey
mdkdohs
Eakixey Uhs~jeh Mdkdohmhky Sh~jhw
-
8/2/2019 ITSM Gap Analysis for XYZ
17/21
WZV Yh`heam Eaknjihkyjd`
Sheammhkidyjaku
Sheammhkihi Shurakujcj`jyjhu an ygh Mdkdohmhky Shrshuhkydyj~h 6
Eshdyjak, jmr`hmhkydyjak dki mdjkyhkdkeh an ygh Uhs~jeh Mdkdohmhky Ra`jez
dki Uhs~jeh mdkdohmhky uzuyhm nas WZV Yh`heam JY
Eshdyh dki jmr`hmhky iaexmhky eakysa` ra`jez, rsaehixshu dki mdjkydjk
mduyhs `juy an iaexmhkyu dki iaexmhky uyasdoh
Hkuxsh d~dj`dcj`jyz an drrsarsjdyh cxiohyu dki nxkiu nas uhs~jeh mdkdohmhky
dki jmrsa~hmhky
Ihnjkjyjak an Sa`hu dki Shurakujcj`jyjhu nas Rsaehuu Awkhsu dki Rsaehuu
Mdkdohsu nas ygh rsaehuuhu du rhs ygh nsdmhwasl
Eshdyjak an jkyhskd` dxijy rsaehixsh, r`dkkjko, hhexyh dxijyu, eshdyh jkyhskd`
dxijy shrasyu dki na``aw-xr yj`` e`auxsh
4?
-
8/2/2019 ITSM Gap Analysis for XYZ
18/21
WZV Yh`heam Eaknjihkyjd`
Sheammhkidyjaku
Sheammhkihi Rsaehuu Awkhsugjr dki Mdkdohmhky Osaxrjkou
Ijnnhshky sa`hu wjyg urhejnje shurakujcj`jyjhu ya mdkdoh ijnnhshky rsaehuu dshdu wax`i ch
shtxjshi ya hkuxsh hnnheyj~h jmr`hmhkydyjak an ygh Uhs~jeh Mdkdohmhky uzuyhm+ Jy mdz kay
ch rauujc`h as kay shtxjshi ya gd~h ijnnhshky jkij~jixd`u nas mdkdojko hdeg rsaehuu dshdu+
Na``awjko dsh ygh sheammhkihi eamcjkdyjak ygdy eax`i ch 6
Uhs~jeh Ihul
Jkejihky Mdkdohmhky
Uhs~jeh @h~h` Mdkdohmhky
Cxujkhuu sh`dyjakugjr
Uhs~jeh Shrasyjko
Rsac`hm Mdkdohmhky
Egdkoh Mdkdohmhky
Sh`hduh Mdkdohmhky
Eaknjoxsdyjak Mdkdohmhky
D~dj`dcj`jyz Mdkdohmhky
Edrdejyz Mdkdohmhky
Eakyjkxjyz Mdkdohmhky
Jknasmdyjak Uhexsjyz
Mdkdohmhky
Uxrr`jhs Mdkdohmhky
Njkdkejd` Mdkdohmhky
47
-
8/2/2019 ITSM Gap Analysis for XYZ
19/21
WZV Yh`heam Eaknjihkyjd`
Sadimdr
4:
Sadi Mdr Nas JYUM Jmr`hmhkydyjak
-
8/2/2019 ITSM Gap Analysis for XYZ
20/21
WZV Yh`heam Eaknjihkyjd`32
Ygh RIED Maih`
-
8/2/2019 ITSM Gap Analysis for XYZ
21/21
WZV Yh`heam Eaknjihkyjd`
Shnhshkehu
WZV Yh`heam JY ihrdsymhky ra`jejhu, rsaehuuhu dki rsaehixshu H~jihkehu
JYJ@ chuy rsdeyjehu nsdmhwasl iaexmhkydyjak
34