Download - iTMS Telemarketing CRM
i T M S
What is iTMS
iTMS is “the” solution for your
Telemarketing CRM needs
For On-Line version please click brochure for full screen access.
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
Quality System Solutions LtdHartham Park, CorshamWiltshire, SN13 0RPUnited Kingdom
Tel +44 (0)1249 700230Fax +44 (0)1249 700231Email [email protected] www.qsstms.com
What is i T M S
It is the software solution dedicated to telemarketing operations. It is not a standard CRM system. The system is hosted (SaaS) and it:
Manages agents
Manages data
Manages calls
Reports - imports – exports
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
i T M S is designed for: People whose job is to make outbound
calls all day every day, usually: Prospecting and lead tracking
Appointment setting
List cleaning
Surveys
Telesales
And used by: Telemarketing/marketing companies
In-house telemarketing departments
Inside sales
From 1 to 200+ users.
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
Key Differentiators Calling - efficiency and effectiveness
Pre-defined call-list, agents move directly from one call to the next
Minimum key-strokes and actions to complete a call
Automatic call-back management
Fully configurable screen to remove any unnecessary and distracting texts and fields -agents can have different views to supervisors
Optional call-guides and scripts
Appointment diary management - optional link with GoogleCalendar
Automatic dialling (preview and progressive)
Workflow including automatic emails
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
Key Differentiators Management – control and flexibility
Fully definable User Profiles to control permissions and call-lists
Detailed call statistics including signed-on times, call outcomes,
on-call times etc
Call listings by agent with further selections
Script answer analysis
Multiple databases and data management tools
Integration with Salesforce.com CRM and GoogleCalendars
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
i T M S is the most configurable system designed specifically for telemarketing
Import any data using csv files, or read Salesforce.com directly. (Optionally) predefined call lists and data management tools
Fully configurablecalling screen forquick and effectivecalls
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
i T M S is the most configurable system designed specifically for telemarketing
Optional advanced scripting
Built-in appointment scheduling - or use GoogleCalendar
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
i T M S is the most configurable system designed specifically for telemarketing
Call history reportingincluding full statistics
Full reporting anddashboard options
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
iTMS for increased productivity
Although iTMS comes with a number of predefined templates , you can tweak it to be just perfect for your requirements
Demonstration VideosClick on the links below to download and view demonstration
videos
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
Fantastic value...
At just £45 per user per month iTMS
provides the best value for the functionality
Increase or decrease the number of users on a monthly basis – iTMS is a flexible as you are!
Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved
Quality System Solutions LtdHartham Park, CorshamWiltshire, SN13 0RPUnited Kingdom
Tel +44 (0)1249 700230Fax +44 (0)1249 700231Email [email protected] www.qsstms.com