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2016 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd Quarter 2016 Board of Directors Meeting
Oct 26, 2016http://www.issip.org/2401-2/
Twitter Hashtag: #ISSIP
Meeting Agendaq Opening, and welcome – Yassi Moghaddam
q Board Changes, and Welcome new BOD members- Ralph Badinelli, ISSIP President Elect
q 2017 VP Election Results, RB
q Events – Haluk Demirkan, U. of Washington
q ISSIP NSF workshop, YM
q ISSIP IoT/Data Analytics SIG - Prashant Tyagi, GE
q Other SIG & Chapter updates– Heather Yurko, Casimer DeCusatis, Daniela Sangiorgi, Haluk Demirkan (HD)
q Operations – YM
q BOD approvals - YM
q Open Discussion: Ask of the Board
2016 ISSIP and/or its affiliates. All rights reserved.
New ISSIP BOD MembersPrashant Tyagi, Senior Director IoT and Big Data
Platforms, GE DigitalAmmar Rayes, Distinguished Engineer, Cisco
2016 ISSIP and/or its affiliates. All rights reserved. 3
ISSIP 2017 Vice President –Election ResultsRama Akkiraju, Distinguished Engineer, Master Inventor, Watson, IBM
• Member of Academy of Technology at IBM, leading the mission of people insights at IBM’s Watson division
• led the research, development, and delivery of innovative that significantly improved the service solution quality, and service engagement process effectiveness
• Worked on agent-based decision support systems, electronic market places, semantic Web services at the IBM Watson Research Center in New York.
• one of the drivers of W3C standard on SA-WSDL (Semantic Annotations for Web Services Description Language)
• psycho-linguistic, Machine Learning (ML) and Natural Language Processing (NLP) techniques.
• co-author: 4 book chapters, and over 40 technical papers.
• over a dozen issued patents and 20+ others pending.
• 3 best paper awards in the areas of AI and Operations Research, and recipient of multiple awards and honors at IBM.
2016 ISSIP and/or its affiliates. All rights reserved. 4
Learn More…http://www.issip.org/announcements/
ISSIP Events – Accomplished Since July 2016
qConferences:
1. Evolving Education with Cognitive & Data Sciences, Oct 23, Las Vegas, NV
2. The 2nd SMB Consulting Conference, October 13-14, Seoul, Korea.
3. 7th International Conference on The Human Side of Service Engineering, July 27-31, Orlando, FL
qInnovation Roundtables
• September – Experiential Learning workshop, Sep 14
qOthers
• SJSU Center for Service Systems Engineering and Innovation (CSSEI) Advisory Council Meeting, July 25
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ISSIP Events - Planned
qConferences (2016 &b2017)
• Compete Through Service Symposium October 26-28, 2016 Hilton Scottsdale Resort and Villas Scottsdale, Arizona
• HICSS-50, Jan 4-7, 3 ISSIP workshops, 2 on Digital Transformation; 1 on Cognitive Computing
• 8th International Conference on The Human Side of Service Engineering, July 27-31, Orlando
qDiscovery Summits (2016)
• Nov 6 & 7, Tokyo, Japan
• Dec 13 & 14, 2016, San Jose
qNSF Workshop (1Q 2017, San Jose, CA)2016 ISSIP and/or its affiliates. All rights reserved. 6
ISSIP NSF WorkshopTitle: Industry-Academe research partnerships to enable the human-technology frontier for next generation smarter service systems
Primary Investigator – ISSIP, Yassi Moghaddam, ISSSIP
Co-PI – Professor Stephen Kwan, SJSU, Dr. Jim Spohrer, IBM
Goal: To recommend a long-term human-technology research agenda that will enable the smart service systems of the future.
Who: About 60 thought leaders, 30 academics from around the world and variety of disciplines and 30 industry participants mostly from around Silicon Valley
When: 1st or 2nd week of March 2017
Where: San Jose State University Lucas Business Complex, Santa Clara, CA.
Award Amount ~ $50k
2016 ISSIP and/or its affiliates. All rights reserved. 7
Members
ISSIP IoT/Analytics Update
Activities / Communication
Monthly meetings(as needed)Next Meeting: Dec 9, 2016
Past Quarter Highlights
• Developed Mission/Vision/Objectives • Assembled core group and Launched • Assembled core team to assess existing
reference architectures and proposed security as the area of focus for the SIG
Upcoming Quarter
• Refine Mission/Vision• Identify Test bed • Identify Use cases• Establish connection to IIC (avoid duplication)
Next StepsLaunched
August 2016
Cisco GE IBMSamsung
Northeastern U.Virginia Tech
Univ. Washington
CITRIS EIT Digital
Achievements
Two separate papers are being written with U of Washington and Virginia Tech.
Established partnership with CITRIS & UC Berkeley
SIG Chair:Prashant Tyagi, GE ([email protected] )
82016 ISSIP and/or its affiliates. All rights reserved.
Established partnership with Northeastern University
Members
ISSIP SIF SIG Update
Activities / Communication
ISSIP Speaker Series Partnership
Weekly Chapter Call(Tues @ 10:30AM EST)
Past Quarter Highlights
• Launch of SIF Design Partnership with SCAD• Completion of First Draft of SIF Innovation Workshop Playbook• HICSS 2017 (Human Centered Digital Transformation; Digital Transformation)
Upcoming Quarter• Submission of SIF Methodology IP Application• 1.0 Publication of SIF• Finalize Speakers and Agenda for 2 HICSS Workshops• Continued work on SIF Playbook• Completion of Innovation Workshop Section of Playbook
Next StepsLaunched
April 2014
39 membersCisco IBMRWTH Aachen Univ.
NC State Univ.EMC/DELL
Columbia UniversityGoogle
Univ. Washington
Achievements
@ISSIP_framework
Publish Service Innovation Framework
Cisco Incubator Program Partnership
SIG Chairs:
Heather Yurko & DJ Christman
([email protected]; [email protected]) HICCS 2016
92016 ISSIP and/or its affiliates. All rights reserved.
Center for Innovation Management Studies Partnership
Members
ISSIP SDN SIG Update
Activities / Communication
Quarterly SIG Calls(as required, coordinated via email)
Cisco Live 2016 presentation (Las Vegas, July 2016); 200 attendees/10,000 stream
Zero Trust Networks using Transport Access Control and First Packet Authentication, Proc. NYIT 6th Annual Cybersecurity Conference, New York, NY (Sept. 22, 2016)
2016 Goals and Objectives• extend SIG visibility, possibly by present at one of the ISSIP- sponsored conferences or related venues
Growth•Promote education related to SDN and NFV services; assess impact of SDN on services knowledge base•Investigate and strengthen relationship between academia and industry•Support SDN research related to new architectures and service opportunities
Short term:•Next call (December 2016)•Submissions in process for various conferences (checkpoint Jan. 2017)
Next StepsLaunched
April 2014
10 members•5 Scholars•5 Practitioners(interested new members from Cisco Live 2016)
CiscoIBM
NetflixMarist College
City University of N.Y. Purdue
N.C. StateWestern Governors University
Achievements
Chair: Casimer DeCusatis (Marist College)
Members
ISSIP Service Design SIG
Activities / Communication
• Biweekly call (Tue. 9 am CET)
2017 Goals and Objectives• White paper & academic paper• Looking for companies for case studies on the Service Design tool through various channels, e.g. ISSIP communities • Case studies & further development of the tool
Growth•Focus on Scholars and Practitioners•Plan to engage key practitioners for case studies •Grad. students by nomination only
Short term Goal:•2nd round pilot test of the tool with Kaiser Permanante
Next StepsLaunched
Nov 2012
8 members•2 Scholars (National University of Singapore, Politecnico di Milano) •4 Practitioners (Cisco, Si2Partners LLP, NCARB, Stellar Research)•2 Graduate students (Istanbul Technical University, Politecnico di Milano)
Achievements
Chair: Jung-Joo Lee (National University of Singapore)
• Full paper published in International Conference of Service Design and Innovation (24-26 May 2016, Copenhagen)
• The development of the tool for inquiry into company’s transitions in service design and innovation
• Article in Si2 Blog
https://wordpress.com/stats/insights/serviceinindustry.com
Education and Research SIG Update
125
• Speakers Series: 138 (total)
• 8 (in this quarter)
• Presentation published on the ISSIP website
• Open data sets: 122• Newsletter articles,
presentations at multiple conferences (HICSS, Frontiers of Service, ICServ, T-Summit, and more)
• At least 1 paper on issip.org • At least 2 sessions @ ISSIP
sponsored conferences• Grow online community• Continue to publish presentations
on issip.org• Haluk Demirkan, James C. Spohrer,
Jeffrey J Welser are co-guest edited a special issue of IEEE IT professional on Digital Innovation and Strategic Transformation
2016 Goals
October 2012
Contributions YTD 2106Launched
Co-Chairs: H. Demirkan (U. of Washington), J Spohrer, IBM
Members
2016 ISSIP and/or its affiliates. All rights reserved. 12
Book Series, Partnership with Business Expert Press• Collection Title: Service Systems and Innovations in Business and
Society http://www.issip.org/learningcenter/booksandcollections/
• Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011)
• Primary readers: professionals, executive development, graduate programs
• Discounted prices for ISSIP members
• Call for authors ongoing, http://www.issip.org/newsletters/march-2013/call-for-booklet-proposals-service-systems-and-innovation-in-business-society/
Published total – 19, 5 published in Q 3 2016 http://www.businessexpertpress.com/taxonomy/term/61In Progress - 12
Knowledge Co-Creation & DisseminationValue Network Through Publications
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T-SUMMIT 2016: CALL
FOR CHAPTERS
OUT
Call for Chapters:http://bit.ly/1X5nNwx
2016 ISSIP and/or its affiliates. All rights reserved.
Members
ISSIP Switzerland Chapter
Activities
• Swiss Alliance for Data-Intensive Service established as the ISSIP Swiss Chapter.
• Website: http://www.data-service-alliance.ch/
• Several workshops and bootcampscompleted
• Started 2 Expert Groups• Machine Learning• Services for Citizens and consumers
• First research project created
• Identified areas of collaboration with the larger ISSIP
Areas of collaboration with the larger ISSIP:
- Discovery Summit, Santa Clara, CA, Dec 2016
- Exploring a Discovery Summit in Zurich on Smart Service Systems
- ISSIP community participation in the annual conference in Switzerland
Hiring staff: Managing Director + administrative staff
Next StepsLaunched
March 2016
47 corporate members + partners•28 companies (+3)•12 academic members (+2)•7 foreign cooperation partners
In total > 150 individuals involved.
Yearly budget: 1 MCHF
Achievements
Chair: Christoph Heitz, Zurich Univ. Appl. Sci
Institutional Members Update
Engaging Schneider Electric VmWare, Samsung, Fujitsu, Oracle, CA Technologies, Agilent, Tyco and
others in ISSIP SIGS, Innovation Roundtables, Discovery Summits and
more…
Curious how your company could
join ISSIP?
Contact [email protected]
152016 ISSIP and/or its affiliates. All rights reserved.
Individual Membership Update
Total 7/26/2016
1046
Total 9/30/216:
1080
Growth:
~3%
Average Addition per Month:
~11
Additional Institutions Representation Since 7/26/2016:• Vodacom, Airbus, Adidas Group,
Fidelity Investment• Fraunhofer, U.of Albany, St. John’s U.,
Tampere University of Technology• And more…
2016 ISSIP and/or its affiliates. All rights reserved. 16
Academic/Research Center
33%
Company35%
Student18%
Independent4%
SMB5%
Other5%
ISSIP Individual Membership July 27, 2016
Academic/Research Center
Company
Student
Independent
SMB
Other
33%
35%
18%
4%5%5%
ISSIP Individual Membership Sep 30, 2016
Academic/Research Center
Company
Student
Independent
SMB
Other
Additional Recognitions
• Dr. Mauricio Manhaes & the SCAD team• Abby Schultz • Loremis Juanes Capiro• Glance Roper• Sam Cadan• Pili Hookano
• Inna Vologzhania, Cisco
• Dr Jung • Dr Kangyoon Lee
• Stephen Kwan • Jim Spohrer
SJSU Students Team:• Hien Khuu• Jia Ming • ZhuShan• LuoVu• TranHien Ho
SIF SIG Framework, Playbook, & ISSIP Branding efforts
Hosting ISSIP at the 2nd Consulting Conference in Seoul, and evangelizing ISSIP at Hansung University
ISSIP Open Source Creative Commons Strategy
Supporting the ISSIP NSF Workshop
Developing the ISSIP Badges Prototype
Additional Recognitions
• Prashant Tyagi, GE• Ammar Rayes, Cisco• Debasis Bera, Samsung
• P.K. Agrawal, Northeaster U. - SV
• Patrick Consorti, EIT Digital• Marko Truppien , EIT Digital
• Heather Yurko• DJ Christman• Gerhard Gudergan• Valerie Correale
• Moira Scerri• Larry Hiner
Continued Contributions to SIF SIG
Continued contribution improving ISSIP content, monthly Newsletter and weekly curated news, social media
ISSIP IoT/ Analytics Services SIG
ISSIP IoT and other Initiatives
Other Operations
q 2017 Budget projections being reviewed with the Executive Committee
q ISSIP Strategy Council Chartered being refined by the Exec Committee and will launch soon.
2016 ISSIP and/or its affiliates. All rights reserved. 19
FinancialsAs of 10/24/2016
q Total Cash ~ $130,793.99
YTD gross Income ~ $ 126,405.47
YTD 2016 Operating Expenses
q Salary ~ $37,494
q One time Award (Executive Director) - $4,000
q IBM-Funded ISSIP Faculty Awards ~ $12,000
q Sponsorships - $4,500
q Web development – $4,000
q Accounting ~ $1,750
¨ Remainder 2016 no receivable is expected
2016 ISSIP and/or its affiliates. All rights reserved. 20
¨ Pro Forma for FY2016n Estimated total Income:
~$124,000
n Salaries - $52,494
n Consulting & Operations (tools, licensing, web, etc. ) -$5,000 - $10,000
n Travel and Miscellaneous $5,000- $10,000
n Awards & Sponsorships –~$20,000
Board Approvals
New BOD members approved:q Prasahnt Tyagi, GE joining
ISSIP Boardq Ammar Rayes, representing
Ciscoq ISSIP Strategy Council & ISSIP
Strategy Planning Committee
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2016 ISSIP and/or its affiliates. All rights reserved.
ISSIP 3rd Quarter 2016 Board of Directors Meeting
October 26, 2016
Thank you!