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45-20002001 .
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2-:-:
1 - Edgard Hamalian et jacques segot, la démarche qualité; ANFOR; Paris,1996.2 -E. Delavalee, la culture d'entreprise, édition organisation, 2002.3 - Gerd f.kamiske,jovg peter brauer, management de la qualité de A Z, Traduitde l'ammand par pascal Avenel,masson, paris,1995.4 -Glaude jambart, l' assurance qualité;les normes iso9000, Economica, 2eme
Edition, paris..5- Goestch .d and Davis.s, introduction to total quality, singapore, 1997
6 -Ishikawa kaora,what is total quality control, the gaponese way,Englewood;cliffs ;nj:pretic hall, 1985.7- Jean Brilman,les meilleures pratique de management;au c ur de laperformance,éditions organisation, 3eme tirage. paris, 2001.p217.8 -Jean-pierre HELFER, Michel KALIKA, jacques ORSONI, managementstratégie et organisation, vuibert, paris, 1996.9-Mounir HADJ-MOURI, Evolution de l'entreprise publique et questiond'indenté, cultures d'entreprise, Edition crasc, avril 1997.
-:10 -B.S.Dhillon; Reliality, quality and safety for enengineers, crc perss,newYork, 2004. www.engnetbase.com consulté le 12/03/200611 - Bernard Massiera, La culture d’entreprise en France Entre globalisation etlocalisation du management.http://archivesic.ccsd.cnrs.fr/documents/archives0/00/00/07/08/sic_00000708_00/sic_00000708.doc. consulté le 07/02/2006.10:1512 -Eric delavallée:culture d'entreprise: la contribution de Herbert Simon;http://www.univ-paris1.fr/gregor/ consulté le 07/02/2006. 11:1513 - EL MIQYAS, Revue algérienne de normalisation et de propriétéindustrielle N°11, Août 1998 .
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148
14-http://moi.uae.gov.ae/MOIWebPortal/pdf/research Doc/3.doc- Consulté le14/02/200615-http://www.shura.gov.sa/arabicsite/majalah66/derasa.HTM consultéle14/02/200616-//www.nauss.edu.sa/NAUSS/Arabic/Menu/ELibrary/ScLetterResearch/Masters/year3/part3 consulté le17/11/2006
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Résumé:
la qualité constitue le paramètre le plus fort pour entrer dans le marché, les idées de laqualité est développées durant la dernier siècle à travers des étapes intellectuelles etphilosophiques différentes, Ces idées sont passées d une philosophie de la qualité vers une autre qui mesurenécessite une administration appropriée. Elle est connue par le management de la qualité totale.Elle constitue aussi un Système complémentaire basé sur la qualité dans tous éléments etdes étapes de la production. Le client est donc la base fondamentale pour le développement, la durabilité et lacontinuité l entreprise. le travail collectif est le meilleur moyen pour l amélioration de laperformance et la principale méthode d excellence et innovation continus. En effet la culture d entreprise a une grande importante et influence sur le managementpar la qualité totale car ses impacts sur les fonctions d entreprise (marketing ; gestion desressources humaines, ) influent aussi sur la performance des travailleurs et sur le type deLeadership et la stratégie, même les éléments culturelles contribuent d une façon active dansles relations interpersonnelles des travailleurs dans entreprise avec les variables
environnement. Le management par la qualité totale comme un système administratif complémentaireest applicable dans le cas ou il y a un cafouillage dans les résultats. Celle-ci concerne
application et ne concerne pas les principes du système. Car avec une meilleureapplication les résultats seront bons. L application de ces principes nécessite le soutien, lacontinuabilité et la volonté du personnel à s évoluer, ce qui provoque la créativité et
amélioration continue sur le plan individuel que collectif. L entreprise PIPE GAZ est un exemple des entreprises ayant obtenu L ISO 9000 ,malgré que celle la ne base pas sur une méthodologie de changement, mais la but était lemarketing en outre la concurrence étrangère accroissante dans la domaine nécessiteapplication du système de mangement par la qualité totale et l amélioration continue, ensachant que l entreprise avais quelque éléments de base comme :le concentration sur lesrésultats et les opérations, la mesure des opérations; les comités spécialises dans la mesurede la qualité . Mais il y a d autre des élément culturelle négatifs encombrants l applicationdu système comme : négligence du travailleur comme un client interne, le manque de laculture de le travail collectif et la créativité chez les travailleurs.
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Summary:
In order to be concurrent in the market, quality becomes a great parameter.
Quality ideas have been developed during the last year where they passed from a
philosophy of consultation to another one called total quality management.
This kind of quality is complementary system based on quality in every stage and
element production.
However the client is the main factor in developing products and the continuity of the
company.
Actually collective work is the best tool to improve production and continuous
innovation.
In fact the company culture is very important in affecting total quality management by
improving company functions in a hand and changing personal performance in the other
hand. This culture has also an impact on the relation between employees themselves.
If there is a lack in results, the solution will be certainly in total quality management
system. We can discuss the efficacy of this system in how is it performed but its principles
are above all doubts in improving products.
Application of this kind of system requires the right personal ability to improve in
addition to collective contribution.
PIPE GAZ is one of Algerian companies that has obtained ISO 9000 although the intention
it was a marketing goal.
The great foreign competition makes using total quality management an urgent solution to
maintain and continue in production.
In fact, the company had few basic elements of the system like focusing on operation,
results and control in addition to special controllers but there were bad behaviours like
ignoring employees and lack of creativity and collective work.