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Introduction to the
Catering and Hospitality
Industry
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Types of Catering establishments
Commercial
• Hotels
• Restaurants
• Cafes & Deli’s
• Bars & Pubs
• Fast Food Outlets
• Outside Catering
Industrial
• Contract Catering
• Armed Forces
• In-flight Catering
• Health & Welfare
• Canteen workforce
• Educational
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CommercialCommercialCommercialCommercial ---- HotelsHotelsHotelsHotels
•Budget hotels
•Bed and Breakfast
•One star
•Two stars
•Three star
•Four star
•Five star (luxury)
Buri Al Hotel in Dubai
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Commercial - Restaurants
1. Fine Dining
2. Casual Dining
3. Bistro
4. Brassiere
5. Ethnic
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Gordon Ramsays Top Tips to
Running a Successful Restaurant
Click on the play button
to view video
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1. Fine dining
• Generally a small carte du jour
• Formal surroundings
• Innovative service style
• Expensive
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Michelin Star Chefs
Kings of the kitchen
Click on the play button to view video8
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2. Casual dining
• Various styles and
types of food
• Casual surroundings
• Reasonably priced
• Food served all day
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3. Bistro
• Various styles and types of food
• Informal environment
• Usually but not always plated service
• Competitive prices
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4. Brasserie• Similar to a bistro
• Usually attached to a larger
establishment
• Less formal surroundings
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5. Ethnic restaurants
• Very popular
• Offer a wide range of
cuisine
e.g. Indian and Asian
food
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Commercial - Cafes & Deli’s
• Small food outlets
• Offering a wide range of
drinks and snacks
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Making wrap sandwiches
• Click on above image to view video
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Commercial - Bars &
Pubs / Gastro-pubs
• Large range on offer
• Depends on
location e.g. city
centre versus
countryside setting
• Gastro pubs are
more modern and
innovative style of
pub food
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Commercial - Fast Food Restaurants• A common feature is a lack of cutlery or crockery• The customer eats the food directly from the
disposable container eating with their fingers
Staffing:
• Low skilled
• Part time
• Not suitable for young people wishing to become professional chefs
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Types of fast-food restaurant:
1.
• Order at the counter
• After preparation thefood is brought tothe table
• Payment on ordering or after eating
2.
• Collects food from the counter
• Pay & then sits down & eats (self-service restaurant)
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Other types of fast food
• Customer collects ready portions
• Customer serves himself from containers
• Customer is served at the counter
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• Often used at events such as
weddings and corporate events
Commercial - Outside catering
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Industrial - Contract catering• The work of providing food and drink
under the terms of a contract
• Operates in a variety of large scale
organisations for a set cost and time
period
• Industrial catering e.g. works canteens
• Hospitals
• Schools e.t.c.
• Offers a wide range of staff
development opportunities20
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Industrial
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Public sector
• Armed forces
• Educational
• Health and welfare
• Canteen Workforce
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Industrial
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• Offers stable careers
• Long-term employment prospects
• Usually only in own country of origin
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Industrial - In-flight catering
• Large scale industrial catering servicing
the airline industry
• Light snacks to five star in flight dining
experience
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