![Page 1: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/1.jpg)
InterviewingInterviewing
Tommy Sneed, ManagerCriminal Tax Investigations
Tennessee Department of RevenueSpecial Investigations
![Page 2: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/2.jpg)
Interview DefinedInterview Defined
An interview is a
with an agenda.
![Page 3: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/3.jpg)
Interview DefinedInterview Defined
The “agenda” is
to obtain information
to assist in forming
a mental PICTURE
of truth.
![Page 4: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/4.jpg)
Interview Vs. InterrogationInterview Vs. Interrogation
Interview Non-Accusatory Conversational
Dialogue Gathering
Information Time is Limited Take Notes
Interrogation Accusatory Conversational
Dominance Seeking Admission
or Confession Time is not Limited No Notes
![Page 5: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/5.jpg)
An Important KeyAn Important Key
“Everyone wants to give every information to everyone!”
-Avinoam Sapir
![Page 6: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/6.jpg)
People Like to TalkPeople Like to Talk……
Good interviewers remove obstacles that prevent this natural occurrence.
People are not afraid to answer questions. They are afraid to ask them.
“A conversation with Ruth”
![Page 7: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/7.jpg)
Information Gathering Information Gathering InterviewInterviewElement 1Element 1
PPreparation identify the reason for the interview determine the person to interview and the order of
interviews perform necessary research outline questions Imaging
“Chance favors the prepared mind” -- Pasteur
![Page 8: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/8.jpg)
Information Gathering Information Gathering InterviewInterviewElement 2Element 2
IIntroduction
Establish the purpose of the interview
Develop rapport/altruism The most important aspect of a
conversation.
![Page 9: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/9.jpg)
Information Gathering Information Gathering InterviewInterviewElement 3Element 3
CCapture the Pure Version Participation Ratio = Interviewer: 5% - Subject: 95%
Open-ended questions No Interruptions Draw out complete responses through “encouragement
phrases.” Employ Controlled Silence
Even a fool is thought wise if he keeps silent, and discerning if he holds his tongue. Proverbs 17:28 Better to remain silent and be thought a fool than to speak out and remove all doubt.--Abraham
Lincoln
![Page 10: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/10.jpg)
An Important KeyAn Important Key
The individual you are interviewing does not know what you know!
“The Jonathan Experiment”
![Page 11: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/11.jpg)
ListeningListening
“90% of the game is half mental.”
--Yogi Yogi BerraBerra
![Page 12: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/12.jpg)
Listening
A good listener tries to understand thoroughly what the other person is saying. In the end he may disagree sharply, but before he disagrees, he wants to know exactly what it is he is disagreeing with.
--Kenneth A. Wells, Guide to Good Leadership
![Page 13: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/13.jpg)
The 3 Levels of ListeningThe 3 Levels of Listening LEVEL 3LEVEL 3
Daydreaming Not paying attention Forming rebuttals to what is being said Fighting internal distractions Hearing words only - not listening for
meaning Hardly any recall of what is said
![Page 14: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/14.jpg)
The 3 Levels of ListeningThe 3 Levels of Listening
LEVEL 2LEVEL 2 Starting to listen to words, but very little
processing of meaning Can now repeat words of speaker, but not
meaning Not remembering what was said
![Page 15: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/15.jpg)
The 3 Levels of ListeningThe 3 Levels of Listening
LEVEL 1LEVEL 1 Open to speakers point of view Truly interested in what is said Understanding content before forming
opinions Remember what was said This is also known as empathetic listening
![Page 16: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/16.jpg)
Barriers to Effective ListeningBarriers to Effective Listening
Experiences Biases
Training Expectations
Interests Feelings
Barriers filter and distort communication
![Page 17: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/17.jpg)
Information Gathering Information Gathering InterviewInterviewElement 4Element 4
TTap Information Volunteered
Obtain details about the information provided
“Squeeze the sponge”
Explore any mention of conversations, people, places, documents, chronology, and basis (who, what when, where, why, how)
![Page 18: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/18.jpg)
Information Gathering Information Gathering InterviewInterviewElement 5Element 5
UUncover Information Not Provided
Obtain information in areas not volunteered by the subject.
“Fill the Gaps”
![Page 19: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/19.jpg)
Information Gathering Information Gathering InterviewInterviewElement 6Element 6
RRecap
Obtain a commitment to important assertions Summarize key points
Leave door open for further questioning
“Beer Seizures”
![Page 20: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/20.jpg)
Information Gathering Information Gathering InterviewInterviewElement 7Element 7
EEnd
Spend time making notes (notes should be limited during the Listening Phase of the interview)
Transcribe your notes
Verify the information
![Page 21: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/21.jpg)
PICTUREPICTURE PPreparation
Identify the reason for the interview
IIntroduction
Establish the purpose Develop rapport/altruism
CCapture the Pure Version
Open-ended questions TTap Information Volunteered
Obtain details about the information provided UUncover Information Not Provided
Obtain information in areas not volunteered
RRecap
EEnd
![Page 22: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/22.jpg)
Conduct an InterviewConduct an Interview
![Page 23: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/23.jpg)
PICTUREPICTURE PPreparation
Identify the reason for the interview
IIntroduction
Establish the purpose Develop rapport/altruism
CCapture the Pure Version
Open-ended questions TTap Information Volunteered
Obtain details about the information provided UUncover Information Not Provided
Obtain information in areas not volunteered
RRecap
EEnd
![Page 24: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/24.jpg)
An Important KeyAn Important Key
Don’t pretend to understand.
![Page 25: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/25.jpg)
Profile of a Successful Profile of a Successful InterviewerInterviewer
Social Eclectic Intuitive Knowledgeable
![Page 26: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/26.jpg)
Profile of a Successful Profile of a Successful InterviewerInterviewer
Attitude
Objective Cordial and Polite Even-Tempered Sincere Interested Understanding Develops Rapport
You should be in a good mood or fake it!
![Page 27: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/27.jpg)
Profile of a Successful Profile of a Successful InterviewerInterviewer
Tone of Voice
Medium, Conversational Avoid displaying disbelief, shock, anger,
disgust, and skepticism Smooth Speech, Controlled, Confident Modeling
Voice Tone, Pace of Speech, Language
“
![Page 28: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/28.jpg)
Profile of a Successful Profile of a Successful InterviewerInterviewer
Posture
Upright Frontally Aligned Leaning Forward on Occasion Open, No Crossed Arms Avoid Slouching Conscience of Modeling Effect
![Page 29: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/29.jpg)
Profile of a Successful Profile of a Successful InterviewerInterviewer
Eye Contact
Should be maintained when you ask the subject questions or when they answer.
Avoid Staring, casual breaks of eye contact are essential.
![Page 30: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/30.jpg)
Quotable QuoteQuotable Quote
Display empathy, but don’t be empathetic.
-- Daniel Marsano
![Page 31: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/31.jpg)
Professional SkepticismProfessional Skepticism
““Skepticism” Believing or showing the belief that
people are motivated chiefly by base or selfish concerns
callously calculating Negative or pessimistic Expressing jaded or scornful
skepticism or negativity
![Page 32: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/32.jpg)
Professional Professional SkepticismSkepticism
The method of suspended judgment, systematic doubt, or criticism characteristic of skeptics. -- WebsterWebster
Unsatisfied Curiosity -- Tommy SneedTommy Sneed
Tell me - Show me- Convince me. -- Art Art HayesHayes
![Page 33: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/33.jpg)
Characteristics ofCharacteristics ofProfessional Professional SkepticismSkepticism
Is the explanation reasonable? Verify statements Ask about exceptions Assess credibility (individuals & evidence) Ask difficult questions Be Professionally Skeptical not Cynical Seek Clarification not confrontation
![Page 34: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/34.jpg)
DOES YOUR DOG BITE?DOES YOUR DOG BITE?
![Page 35: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/35.jpg)
Quotable QuoteQuotable Quote
It doesn’t do any good to beat a dead horse; but it doesn’t hurt anything either.
-- Unknown
![Page 36: Interviewing Tommy Sneed, Manager Criminal Tax Investigations Tennessee Department of Revenue Special Investigations](https://reader030.vdocuments.mx/reader030/viewer/2022020723/5514da8d550346b0338b555a/html5/thumbnails/36.jpg)
Key ResourcesKey Resources
In Search of Truth…An Analytical Approach to the Interview Process by Daniel T. Marsano
Criminal Interrogation and Confessions, Third Edition, by Fred E. Inbau, John E. Reid, and Joseph P. Buckley
The Reid Technique of Interviewing and Interrogation® www.Reid.com