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Interpersonal Skills
By Divakar Badola
04/08/2023 08:32:30 AM 1Ratan Global Business School
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Content
Interpersonal SkillOrganizational ContextWhy interpersonal skillsInterpersonal skills modelTips to develop good interpersonal skillsConclusion
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What is Interpersonal Skills ?
Interpersonal skills are all about working with other people.
In a business setting, the term generally refers to an employee's ability to get along with others while performing his job
Interpersonal skills are actually characteristic traits like Manners, attitude, courtesy, habits, behavior and appearance which helps us to communicate and maintain relationship with others
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Organizational Context
The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:
MeetingsMeetings
DelegationDelegation
MotivationMotivation
FacilitationFacilitation
CoachingCoaching
LeadingLeading
Problem SolvingProblem Solving
SellingSelling
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Interpersonal skills while working
The success of an organization is dependent upon the people within it working well together
InternallyIn teamsAcross teamsWithin and between departments and business units
ExternallyWith suppliersWith Customers
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Interpersonal skills while working
Take the relationship viewpoint:Effective relationships within the organizationEffective relationships with suppliersEffective relationships with competitors
To gain real competitive advantage through such relationships in the long term is dependent upon your level of interpersonal skills
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Why Interpersonal skills needed?To improve
RelationshipWorking environmentLeadership skillsProductivityAll round successLiking by others
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Interpersonal skills model
Interpersonal skills
Personality development
Leadership skills
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When & Where Interpersonal Skills Are Required at work place ?
While working in groups to form effective teams
Socializing at work place Presenting your self at work Listening & Questioning Giving or receiving feedback Building & maintaining relationships
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TIPS TO DEVELOP GOOD
INTERPERSONAL SKILLS
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COMMUNICATE CLEARLY
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SMILE
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BE APPRECIATIVE
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PRACTICE ACTIVE LISTENING
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BRING PEOPLE TOGETHER
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RESOLVE CONFLICTS
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HAVE A SENSE OF HUMOUR
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EMPATHY-SEE IT FROM THEIR SIDE
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Maintain good emotional balance
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Use more ‘ I ’ statements Observe
Feelings
Thoughts
Want
Intention
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Conclusion
In today’s business world organizations do not compete with their products
Organizations compete through using their most valuable resource, their people, to maximum effect
Interpersonal skills are vital to allow this to happen
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Thank you
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