© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
BIC Project- ICSAT for TA Kiran G Madhav
Date 14th April 2014
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
Why we targeted Hiring Managers & New Joiners ?? Hiring Managers are 25% [1800+] of the employees are our Hiring manager. We had 1013 new joiners in FY13 & 1012 in FY14.
2
TALENT ACQUISITION ECO- SYSTEM
Hiring
ManagersNew Joiners
Senior
Managem
ent
RecruitersHR
Stakeholders
High impact
on ICSAT
High impact
on ICSAT
High impact
on ICSAT
* Joiners exclude IJP’s & offroll’s
Agency
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
Requisition raised by HM
Level 2 for approval
BU HR approval
CTAT Head approval
Assigned to the Recruiter
Recruiter understands the profile & proposes cv’s to HM
1st level interviews of shortlisted profiles
L2 & L3 interviews of selected candidates
HR interview comp recommendation from BU HR
Offer Release & post offer engagement
Successful Onboarding
Most of the HMs unaware of Prism
recruitment module
HMs feel TA did not
understand the requirement
HMs not satisfied with quality of cvs
HMs not satisfied with regularity of
update on the positions
HMs not aware about the
compensation offered
HMs do not receive the update on joining's
Some common issues/complaints which were highlighted during-• Hiring Manager Meet sessions. • Random survey’s conducted in different BU’s .• One on one meetings with Managers .
Quality of Cvs
Understanding of recruitment process on
Prism
Communication at different stages of
Recruitment
TA PROCESS AND INITIAL IDENTIFIED GAPS
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
• HM survey designed on Google drive platform• Easy to implement & No Cost involved• Integrated with PRISM.
THE APPROACHWHY ??
HOW ??
• Brainstorming within the TA team & inputs from Regional TA HR SPOCs.• Studied internal Survey Questionnaire of TCL CSI team, CSO & external Survey’s• Designed the Questionnaire of the survey focusing on the Problems shared by the internal Stakeholders during HM connect sessions.
Tools available
Survey Gizmo
Survey MonkeyClient Heartbeat
Google Plus
# SURVEY FACTS
• Survey response at Global level- 16% (Source- Gallup)
• Survey response – TCL CSI team- 30% (source- CSI team
• Simply Measuring Time and Cost is no longer enough.• Measure effectiveness of each stage of the hiring process, right from marketing the job to
performance of the hired.
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
HIRING MANAGER
Not updated on the joining
Understanding of the role
Quality of CV’s
Regular update on the positions
Not part of compensation discussion
Recruiter will connect with HM to understand the role
Aim for 1 select out of 10
Weekly update to HM’s on the positions
Inform HM’s on the comp offered
Update HM on joining of the candidate
OBJECTIVE- To emerge as a Business Partner & partner in a better way. To create a Smooth & Great recruitment experience. To increase ICSAT score for TA.
How the Survey works
Step 1
•Post candidates joining the intimation is given to the hiring manager with the Survey link via Success factors.
Step 2
•Hiring Manager has to log in and take the Survey. Also has to provide a subjective feedback/experience on the Recruitment process.
Step 3
•The report is published fortnightly with the team, the negative feedback is highlighted and discussed with Head TA & strategies are formed to improvise it.
Hiring Manager Survey
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
-HM survey launched for TCL India only
-HM Survey Launched for TCTSL & Globally
-H1 survey % for India 48%
-HM survey % response
-India- 40%
-Global- 38%April 2013
Sept 2013
March 2014
-Increase the response % to 50%.-Survey reports to be migrated to SharePoint
H1 2014
HM survey Current Status & Way Forward
Current Status Way Forward
HM Survey Contributions
HM Survey data is published in the Global Qlickview dashboard. HM Survey responses are shared fortnightly with the Business & TA team. Presented at HRLT meetings in Recruitment dashboard.
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
HM Survey Findings
AMERICAS APAC INDIAEUROPE MENA
100% 100% 100%
98%
2%
1
2
3
4R
atin
g B
elow
3R
atin
g A
bove
3
April 2013 till March 2014 Responses % of
Response above 3Region Joinee
Survey Sent
Responses
Response % Below 3 Above 3
Americas[Sept 2013 till Date] 52 52 21 40 0 21 100
APAC[Sept 2013 till Date] 26 26 1 4 0 1 100
Europe[Sept 2013 till Date] 30 30 3 10 0 3 100
India[inclu TCTSL from Sept 2013] 852 852 340 40 6 334 98
MENA[Sept 2013 till date] 2 2 0 0 0 0 0
Total 962 962 365 38 6 359 98
Rating Above 3
Rating Below 3
Good & Excellent
Average & Poor
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
New Joiner
Explain the Role
Assistance in explaining the offer
Post offer engagement
Share & explain the JD
Explain the comp & benefits in detail
Connect with NJ and share the weekly mailers
OBJECTIVE To Provide a Remarkable Recruitment & joining experience
to our New joiners & build Tata Communications- Employer
brand. Maximize conversions (offer to joining). Experience created for prospective talent
How this Survey works
Step 1
•Post offer engagement- Fortnightly mailer to be send to new joiners like- Quiz & information about the company
Step 2
•Survey Link will be sent to the new joiner 2 days prior to their joining.
Step 3
•Follow up as decided will be done with the new joinee. (Post joining on 1st Wed and Friday
Candidate Engagement
New Joiner Survey
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
-NJ survey launched for TCL India only
-NJ % response for the 1st Quarter- 19%
-NJ % response is 65%
Oct 2013
Dec 2013
March 2014
-NJ Survey to be launched Globally.-Survey to be migrated to Red carpet
June 2014
New Joiners survey Current Status & Way Forward
Current Status
Way Forward
© 2012 Tata Communications Ltd. All rights reserved. TATA COMMUNICATIONS andTATA are trademarks of Tata Sons Limited in certain countries.
www.tatacommunications.com | @tata_commhttp://tatacommunications-newworld.com | www.youtube.com/user/tatacomms
10
New Joiners Survey responses till 31 March 2014
Rating Sale1 – Poor, 2 – Average, 3 – Good , 4 – Excellent