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Information Lifecycle GovernanceA Cross-Functional Perspective
Frank Duffy, AVP Enterprise Records Management
Sun Life Financial
30 May 2014
© 2014 IBM Corporation
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� Objective: To share ILG insights gathered over 10+ years in information governance and risk management.
� Agenda:
� Governing information
Objective and Agenda
© 2014 IBM Corporation11
� What is ILG?
� Challenges to ILG
� Considerations when executing ILG
� Q & A
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� Information is increasingly recognized as an asset and must be governed as such
� Due to explosive data growth, costs are rising while companies are under
pressure to keep budgets flat
Setting the Stage – A Business Imperative to Govern Information
© 2014 IBM Corporation22
� There is a convergence of data / information disciplines creating ambiguity
� Expectations of internal and external stakeholders are increasing
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Cross-Functional Perspectives of Governance – Collision of Worlds
Legal IT
© 2014 IBM Corporation33
ILGRisk
Info
Mgmt
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What is Information Lifecycle Governance anyway?
�INFORMATION What is being governedLIFECYCLE Context of governance
GOVERNANCE Application of rules
© 2014 IBM Corporation44
GOVERNANCE Application of rules
Insights
Information
Data
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What is Information Lifecycle Governance anyway?
INFORMATION What is being governed
�LIFECYCLE Context of governanceGOVERNANCE Application of rules
© 2014 IBM Corporation55
DestroyRetainUse
GOVERNANCE Application of rules
Create
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What is Information Lifecycle Governance anyway?
INFORMATION What is being governed
LIFECYCLE Context of governance
�GOVERNANCE Application of rules
© 2014 IBM Corporation66
�GOVERNANCE Application of rules
Mandate
Governance
Requirements
Operations
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Components of Governance – The Challenge is People
Governance
Policies ProcessPeople
© 2014 IBM Corporation77
Enabling Infrastructure
• Defining roles, authority and responsibilities
• Achieving a shared understanding of outcomes and realistic expectations
• Supporting the development of employees and other stakeholders
• Overcoming resistance to change
The People Challenge
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Clear Outcomes and Benefits Can Overcome Resistance
� Like any other business activity, build the business case to articulate measurable outcomes
� Recognize that the objective of ILG is not just cost reduction or cost avoidance
© 2014 IBM Corporation88
� The net value of information over its lifecycle is essential to making informed decisions
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� Many organizations struggle with the proliferation of email with an estimate of 109B business email messages sent and received every day in 2014
� This estimate will grow 7% year over year
Illustrative Scenario: Data Growth in Email
© 2014 IBM Corporation99
� This takes into account emerging channels of communication
Source: The Radicati Group, 2013*
* http://www.radicati.com/wp/wp-content/uploads/2013/04/Email-Statistics-Report-2013-2017-Executive-Summary.pdf
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� Policies:
� Simple to read and understand, avoid the jargon
� Be clear on scope – Enterprise or LOB-specific
� Define the lifecycle to be governed to avoid scope creep
� People:
� Get the language right (i.e. archiving vs journaling vs preservation)
Illustrative Scenario: Considerations for Applying ILG to Email
© 2014 IBM Corporation1010
� Get the language right (i.e. archiving vs journaling vs preservation)
� Recognize the level of autonomy users expect to have about managing email
� Processes:
� Consider the end-to-end data flow to identify where ILG may be constrained
� Applying ILG to legacy email should be balanced against business practicalities
� Enabling Infrastructure:
� Email is not a point solution, it is a strategic content platform
� Infrastructure to support retention of email may need to accommodate extended
periods (>10 years)
� No two companies execute ILG exactly the same which may impact how hosted
solution providers align with their customers’ expectations
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Final Thoughts on ILG
� ILG is not new, but it has gained increased prominence recently with the issue of data growth and the corresponding costs
� ILG is a cross-functional / multi-disciplinary activity that should engage
stakeholders across the organization
© 2014 IBM Corporation1111
� Right-sizing ILG is essential for long term sustainability and consistency in
practice
� As more information is at rest in the Cloud, how evolving forms of ILG are
accommodated may determine the viability and adoption of various hosted
solutions
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Questions and Answers
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Thank You
Frank Duffy, AVP Enterprise Records Management
Sun Life Financial
30 May 2014
© 2014 IBM Corporation