Transcript
HM Revenue & Customs:the Big Data Approach
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Pilot helped uncover
3 skill sets blended together
Using Big Data and analyticsto improve customer experience
‘Connect’ was builtat an initial cost of
It delivered
Frontlinetax expertise
Operationalresearch
Dataspecialists
different data sources 1billion internal and
third-party records
£45 million*£330 millionfraudulent VATrepayments
£2.6 billion as of April 2013
*including running costs over 5 years
Key challenges
ROI
The analytics team
The next step
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