Download - Info-Tech Research Group1 Requirements Gathering World Class Operations - Impact Workshop
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Requirements GatheringWorld Class Operations - Impact Workshop
Info-Tech Research Group 2
Beyond Practical Research – Workshops Get You To Results
Workshops: Leverage Best-Practices Research & Get to Action
• Unlike other Research firms we believe it’s important to help our members implement improvements.
• An on-site 40-hour workshop, which allows you to make systematic improvements to your core processes.
• Workshops are designed to help focus attention, create alignment, and ensure best practices are put to work at your organization.
• Our workshops help you get to immediate impact and results, and are tailored to your situation and needs.
Workshops: Focused on You Implementing Improvements
• The goal of each Capability Optimization Workshop is to create tangible benefits
and clear improvement as a direct result of the workshop.
• Specific deliverables, goals, metrics & outcomes are established for
each workshop.
• Successful workshops will leverage Info-Tech’s years of analyst experience and
written research, to provide an engaging experience that focuses
on implementing and getting to measurable results.
• Each workshop begins by diagnosing the current state, and then
focuses on designing high-impact improvements based on
best-practices research.
• Three & Six Month follow-up will occur to ensure benefit realization.
Info-Tech Workshops provide the best-practices and implementation support necessary to help an IT leader build a World Class IT Operation
Capability Optimization
Workshop
Diagnose Current State
Right-sizing
Process
Process Design
Measuring Benefits
Implementation Support
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Poorly executed requirements gathering causes:
Business needs that get lost in the translation between the initial the request and final output.
Inadequate solutions or cost overruns and dissatisfaction with IT.
Stakeholders not seeing the value in the methodologies, and workaround the process.
Inconsistent project execution, which leads to inconsistent outcomes.
Unnecessary technology purchase risks without a clear understanding of what the proposed solution must provide.
Well executed requirements gathering results in:
Consistent approach from project to project, resulting in more predictable outcomes. Solutions that meet the business need on the surface and under the hood. Reduced risk on fast-track projects by establishing a right-sized approach. Requirements team that can drive process improvement and improved execution. Confidence when exploring solution alternatives.
What is Requirements Gathering?
A set of practices that will ensure that IT project deliverables align with the real goals of the business.
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Workshop Schedule & Core Deliverables
Name Goal Core Deliverable
Day 1
Developing Your Requirements Methodologies
Develop a set of requirements methodologies to support a range of project types.
• Business Analysis Planning and Methodology
• Requirements Methodology
Day 2
Building and Managing Requirements
Develop processes for building business cases, developing requirements, and prioritizing & optimizing requirements.
• Requirements Gathering Process• Requirements Management Process• Business and Stakeholder
Requirements Gathering Process• Requirements Prioritization and
Optimization Process
Day 3
Solution Assessment and Validation
Develop processes for making build vs. buy decisions, solution selection, and validating project success.
• Build vs. Buy Decision-Making Processes
• Buy Projects – Selection Processes• Build Projects – Specification Processes
Day 4
Governance and Continuous Improvement
Develop processes for approvals and change management, improving team performance, and periodic review and improvement of the requirements methodologies.
• Managing Approvals, Changes, and Requirements Risk
• Optimizing Requirements Team Performance
• Continuous Improvement of Requirements Processes andTools
Day 5
Review SOP and DebriefReview the recommended Standard Operating Procedures and address any outstanding issues.
• Final SOP• List of outstanding requirements
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Day 1: Developing Your Requirements Methodologies
1.1 Understanding Your Current State & Setting
Workshop Goals
Whiteboard your current overall process and requirements steps
Identify and explore pain points in current processes
Understand requirements processes in Plan- and Change-
driven environments
Set workshop goals
1.2 Developing Your Requirements Planning
Methodologies
Evaluate the need for a Process Methodology Library
Define a process for selecting and adapting a requirements
approach
1.3 Refining Your Requirements Planning
Methodologies
Review historical requirements documents & assess issues/
opportunities
Right-size the Requirement Templates / Agile
Lifecycle
Optimize the requirement activities, communication, and
stakeholder analysis /Agile Lifecycle
Document SOP and Process Methodology Templates
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Day 2: Building & Managing Requirements
2.1 Analyze the Elicitation Process
Understanding elicitation techniques, and which ones
to use
Preparing for and conducting elicitation
activities
2.2 Analyze the Requirements
Management Process
Managing solution scope, requirements, and conflict
Managing traceability and re-use
2.3 Analyze the Enterprise Analysis
Process
Defining the business need
Current capability gap analysis
Solution approach selectionFinalize requirements
deliverables, format and communication
Documenting and confirming elicitation
techniques
Solution scope definition
2.4 Analyze Requirements Analysis Process
Specifying & modeling requirements
Defining assumptions and constraints
Prioritizing and organizing requirements
Verifying requirements
Define the business case Validating requirements
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Day 3: Solution Assessment & Validation
3.1 Build vs. BuyDecision Process
Analyze historical Build vs. Buy decisions and
examples
Whiteboard the current process for Build vs. Buy
decisions
3.2 Buy Projects – Selection Process
Right-sizing acquisition processes
Whiteboard high-levelacquisition processes
Refine, clarify, and optimize Buy requirements
3.3 Build Projects – Specification Process
Refine, clarify, and optimize requirements for Build and
Integration projects
Evaluate Build/Integrate project processes and
examples
Improve Build/Integrate estimation processes
Optimize and document the requirements-based
selection process
Assess proposed solutions and allocate requirements
Determine key Build vs. Buy decision criteria
Optimize and document Project Charter input
processes
3.4 Solution Validation & Performance Evaluation
Validating solutions
Evaluating solution performance
Optimize and document the Build vs. Buy decision
process
Establish validation processes and solution
performance metrics
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Day 4: Governance & Continuous Improvement
4.1 Managing Approvals, Changes &
Requirements Risk
Optimize the process for approval and sign off with
Business Sponsors
Manage the three stages of business case,
requirements and solution approval
4.2 Optimizing Requirements Team
Performance
Review organizational roles and responsibilities
Review BA Organizational Design
Review BA staff & skills development
4.3 Continuous Improvement of
Processes & Tools
Review requirements methodologies,
re-use and IT standards
Review Requirements tool usage and suitability
Review continual process improvement methodology
Review BA Performance Assessment systems
Manage to IT and Corporate standards
Manage Requirements risks, mitigation, and
acceptance
Review Requirements monitoring, reporting &
success metrics
4.4 Managing Stakeholder Feedback &
Expectations
Educate stakeholders on process and manage
expectations
Establish a regular feedback mechanism
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Day 5: Review SOP & Debrief
5.1: Review Final SOP
Review Purpose and Scope
Review Processes and Reporting
Review Roles and Responsibilities
5.2: Conduct Workshop Debrief
Review Goals
Address Outstanding Issues
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We liked it a lot, I thought it added a lot of value, we
learned a lot, we are definitely going to
streamline our process.
Really added a lot of value to have someone who had a
deeper understanding of not just the BA role but
information services, someone who could go
beyond the X’s and O’s of the business analyst role.
-ManufacturingCompany
Client Testimonials
I told them when we left today, I don’t know if I
would be able to express the value that we got out
of the week. I feel like we have a place to go.
-Insurance Company
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Requirements Gathering Workshop Primary Deliverable: Best Practice Approach to Requirements Gathering Customized to your Process
• Refined methodologies and supporting processes to improve requirements accuracy and stakeholder satisfaction.
• Processes and tools to ensure optimal build vs. buy decisions and project outcomes.
• Ensuring continuous skills and process improvements through a BA Governance SOP.
Requirements Gathering Methodology
Requirements Gathering SOP
Responsibility Assignment Matrix
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Defining Requirements Workshop Core Deliverables
Nine Key Deliverables will be completed during the Workshop:
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Business Analysis Planning & Methodology
• Understand how to approach Business Analysis Planning.
• Document a high-level SOP for Business Analysis Planning.
Business & Stakeholder Requirements Gathering Process
• Develop a set of requirements methodologies to support a range of project types.
• Develop processes for building business cases, and developing requirements.
• Create templates to support requirements definition.
Requirements Prioritization and Optimization Process
• Develop processes for prioritizing requirements.
• Optimize key processes associated with completion of business cases and enterprise analysis.
Build vs. Buy Decision Making Process
• Develop a right-sized set of reusable Build vs. Buy processes and decision support tools
Buy Projects – Selection Processes
• Develop acquisition-supporting processes so that Buy projects can be executing efficiently and effectively.
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Defining Requirements Workshop Core Deliverables
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7
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Nine Key Deliverables will be completed during the Workshop:
Build Projects – Specification Processes
• Develop project-supporting processes so that Build and Integration projects can be executed efficiently and effectively.
Managing Approvals, Changes & Requirements Risk
• Ensure stakeholders know what to expect from the new process
• Develop governance processes
Optimizing Requirements Team Performance
• Get the most out of your BA team: better business outcomes and a more satisfied workforce.
Continuous Improvements of Requirements Processes & Tools
• Ensure your processes don’t stagnate and make sure that they keep pace with your organizational maturity.
• Develop techniques for keeping your processes in tip-top shape
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Requirements Gathering Workshop:Built on World Class Research, Experience, and Standards
Research Process
COBIT Driven
• Grounded in open international standards
• BAI02 ManageRequirements Definition
• Team with over 30 years experience
• Over 2,800 hours of research• Based on primary and in-field
research
Tools & Templates
• 198 page Research Report• 15 in-depth activities and exercises
• Responsibility Assignment Matrix• Requirements Log• Gap Analysis Template• Requirements Verification
Checklist• Requirements Traceability Matrix• Risk Analysis and Management
Plan• Stakeholder Analysis Plan• Communication Plan