Download - Infinity Brochure
Push your contact centre’s performance to the limits with Infinity’s software solutions
Performance is everything
Be The BestTo win a copy of Infinity Quality visit www.infinityccs.com/bethebest
Sir David Brailsford, Head Coach,
GB and SKY cycling teams
Performance is found in the aggregation of marginal gains
Be The Best
Win a £1,500 bike and Infinity’s QA software worth up to £20,000
Apply the philosophy of one of the most successful sports coaches
in history to your business and contact centre.
All it takes is a little gain here, and a little gain there.
Infinity’s software helps clients transform performance, increase
revenues and lower costs by getting more from their existing
technology.
Whether you want to automate your QA, deliver information
more efficiently or squeeze more from your dialler, every small
gain adds up.
We're looking for the customer contact Quality champions of
tomorrow. Are you one of them?
Submit your best practice example or idea and win a £1,500
bike - which you can raffle off as a team prize - and Infinity’s
Quality software worth up to £20,000 - to help you improve and
automate quality in your contact centre.
For more go to: www.infinityccs.com/bethebest
Are you a Quality champion?
3Competition run in association with sixtyninebicycles.co.uk
For competition terms and conditions please visit infinityccs.com/bethebest-terms
Our software makes contact centres work better
At Infinity CCS we make contact centres work better by providing
a complete range of multi-channel contact management software
and service solutions.
We bring people, information and systems together - breaking
down barriers that can prevent the free-flow of communication
between departments and between a company and its customers.
•• Extend the lifespan and investment cycle of legacy hardware
and software,
• Add new functionality on top of your existing infrastructure,
• Set up a state-of-the-art contact centre with no hardware or
investment,
• Eliminate financial risk and Capex with our hosted and rented
solutions,
•• Build flexibility and scalability into your operation.
Connect, Manage, Optimise
5
Connect Connect data and systems, customer and
product information, agent skills and
knowledge, back and front office, etc.
Manage Manage information and present it to staff
with desktop user interfaces, workflow,
Quality Assurance and scripting tools.
Optimise productivity with CTI, ACD &
telephony systems integration (including
dialler), analytics and reporting tools.
Optimise
Improve productivity and performance, and keep your existing technology
We provide a complete range of dialler and telephony solutions
with professional support. Whether you're starting from scratch
or looking to replace or enhance your existing technology, our
scalable solutions can grow with your business supporting 10 to
10,000 agents with flexible licensing options.
All of Infinity’s software solutions can be hosted on your own
servers or at a third party data centre for cloud access.
DDialler: OFCOM compliant software dialler. Just add screens, headsets and agents to get started.
ACD / PBX: hosted solutions with routing capabilities, inbound and outbound voice, transfer, hold and voice mail.
CTI: Hosted gateway with skills-based routing, CLI, DNIS, IVR and predictive dialling.
Dialler & telephony software
7
Flexible to meet your needs
• Low license cost & annual maintenance charges
• Lifetime upgrades with maintenance contract
• Flexible licensing options available
• Full ongoing support & consultancy provided
• Modular solutions - easy to integrate & enhance
Eliminate paper and spreadsheets from your QA
Be The Best To win a copy of Infinity Quality visit www.infinityccs.com/bethebest
Relied on by financial services, outsourcers and other
organisations across Europe, Infinity Quality is a feature-rich call
scorecard solution. It can be integrated into your own recorder
or deployed with the Infinity call recorder - providing you with a
complete end-to-end QA solution.
IIt is an easy-to-use, cost effective solution which can be
deployed in days with no need for ongoing IT support. It replaces
the labour intensive process of using spreadsheets or paper-based
forms to manually collect quality data.
Scorecards and QA software
9
What Infinity QA can do for you
• Halve quality monitoring and admin time.
• Improve agent productivity by identifying benchmarks.
• Reduce errors and customer complaints.
• Ensure compliance with industry and regulatory standards.
• Cut down training time by as much as 25%.
Do your customer interactions feel
like this?
Infinity Contact lets staff focus 100% on providing excellent
customer service without the distraction of juggling multiple
windows, or spending long periods of time searching for customer
records, order data or other records.
IIt brings together multiple desktop systems and displays them
in a single, beautifully designed workspace - ensuring for each
customer contact the right information is presented to the right
person at the right time.
WWith a simple graphical interface your operations people can
design complex workflow for back office processes, scripts for
inbound and outbound calls, even surveys for customer follow-up
Desktop & workflow software
Build scripts easily
11
Infinity’s software lets your agents focus on customers, not systems
We're looking for the customer contact Quality champions of
tomorrow. Are you one of them?
Submit your best practice example or idea and win a £1,500
bike - which you can raffle off as a team prize - and Infinity’s
Quality software worth up to £20,000 - to help you improve and
automate quality in your contact centre.
To request an entry form visit www.infinityccs.com/bethebest.
Get in touch
+44 (0)121 450 7830
@infinityccs
www.infinityccs.com
Competition run in association with sixtyninebicycles.co.uk
For competition terms and conditions please visit
infinityccs.com/bethebest-terms
Be The Best