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Increasing MTBLS with New Relic
Jim StonehamVP Product
@jimstoneham
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Safe HarborThis document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings we make with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov.
New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
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Meatballs Team
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Focused on monitoring change
Dynamic environments
(AWS / cloud, Docker / containers)
Agile / rapid deployment
pipelines
DevOps cultures with
many hands on resources
Increasing pace of
vulnerabilities / exploits
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"Gartner believes that more than 80% of all mission-critical IT service outages result from people and process errors and failures, and of those outages, more than 50% result from a lack of coordination between change, release and
configuration management processes."
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Increasing MTBLS Incident triage and resolution > MTTD and MTTR reduction
Change + health monitoring > Avoid downtime/incidents
Zero-day vulnerabilities/search needs > Ops team efficiency
Resource Optimization (esp on AWS) > Save money
100% visibility of all team actions > Support your DevOps culture
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Health metrics + config changes
5 sec metrics for host CPU,
memory, disk, network, processes
Changes made to packages, files, kernel,
processes, user sessions
Current live state of all resources
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Organized like your infrastructure
Define alerting and dashboards
using your existing
metadata
Leverage EC2, Automation
(Chef, Puppet, etc.), or custom
tags
Everything scales up and
down based on your tags / metadata
Supports cloud, hybrid
datacenter / cloud, +
traditional datacenters
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Incident triage and resolution
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Incident triage and resolution
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Change and health monitoring
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Change and health monitoring
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Zero day / search
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Resource optimizatio
n
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100% visibility of
team actions
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Built on top of NRDB
All metric and event data is available in NRDB to allow for more detailed Insights exploration and
dashboarding
Integrates with New Relic APM for full visibility
across the stack
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Under the coversMatt Wagner
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Elasticsearch NRDB
INVENTORY INFRASTRUCTURE EVENTS
METRICS SAMPLES
Source Pluginpackages / rpm
Item Path (ID)cassandra
Stateversion = 2.0
Time Range
Inventory Changescassandra went from 1.8 to 2.0
Agent Eventsmydb.example.com went offline
Change Management Events
puppet run failed
System Sampleoverall CPU / memory / IO
Process Sampleresource usage per process + Docker info where relevant
Storage Samplecapacity and I/O per device
Network SampleI/O per device
Common MetadataHostnameAgent VersionAWS RegionEC2 Instance TypeTags (role, environment)Custom Attributes
HostnameAgent VersionAWS RegionEC2 Instance TypeTags (role, environment)Custom Attributes
HostnameAgent VersionAWS RegionEC2 Instance TypeTags (role, environment)Custom Attributes
= =
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InventorySystem
Inventory(Elasticsearch) NRDB
1. Agent sends deltas
2. Current state is stored and indexed
3. Old state is "retired" but still searchable
Agent
Ingest API
UI
Infrastructure EventsInventory Changes
Host InventoryInstalled PackagesUsers Logged InOS Configuration
4. For each change, we create an "infrastructure event“
This produces the event feed
1
43
Inventory from agents
2
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Inventory from external integrations (AWS)
Host InventoryInstalled PackagesUsers Logged InOS Configuration
Agent
Ingest API
InventorySystem
UI
Infrastructure EventsInventory Changes
Host InventoryInstalled PackagesUsers Logged InOS Configuration
AWS Integration
State from external services uses the same inventory pipeline
Inventory(Elasticsearch) NRDB
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Inventory(Elasticsearch) NRDB
1. Agent reports metrics
2. Metrics are decorated w/metadata from inventory
3. Events are published to NRDB
Common MetadataOS/VersionHostname
AWS Region, Tags
Agent
Ingest API
UI
MetricsGeneral System
Per ProcessPer Storage Device
Per Network Interface
MetricsProcessor
1
2 3
Metrics and other events
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Infra-agent
Go-based cross-platform
executable (most Linux
flavors + Windows)
HTTPS / TLS+ server-side
cert checkingCommon secrets
sanitized: keys, passwords,
secrets, tokens, etc.
Runs as root with light footprint
(CPU / Memory / Storage / Net)
Coexists with Servers, Opsmatic, and NR language
agents
Uses standard NR agent key
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Sign up for betago to www.newrelic.com/infrastructure
to request an invite
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We’d love to talk with you! Please come see a
demo
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Thank You!