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Implementation IssuesImplementation Issues
Pete HendelAnalyst
Procter & Gamble
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AgendaAgenda
• Implementation Pitfalls
• Strategic Issues
• Tactical Issues
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Implementation PitfallsImplementation Pitfalls
• Poor business processes
• Deviation from standards
• Inadequate planning or strategy
• No business case, alignment or champion
• Expecting too much or too little
• Trading partner limitations/constraints
• Lack of resources
• Training/Education
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Strategic IssuesStrategic Issues
• 1. Knowledge of business processes
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• 2. Commitment from senior management– You need a Champion
Strategic IssuesStrategic Issues
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• 3. Alignment of EDI implementation with core business objectives
Strategic IssuesStrategic Issues
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• 4. Trading partners involvement and consultation (customers, suppliers, vendors, etc.)
Strategic IssuesStrategic Issues
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• 5. Use EDI as a tool and an opportunity for re-engineering the business
Strategic IssuesStrategic Issues
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Tactical IssuesTactical Issues
• Selection of technology
• Business applications
• Standards
• Internal resources
• Training/education
• Audit and control requirements
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Good Luck!Good Luck!
• Sources:• University of Ottawa, Case Study Instructor Notes, Electronic Commerce
Strategies
• Profit Magazine, EDI or Else!, May 7, 1996
• Systems Management Group, A Small Business Guide to Information Technologies
• Asia Pacific Economic Cooperation, EDI Environmental Assessment, May 13, 1996
• The Society of Management Accountants of Canada, Implementing Electronic Data Interchange, Feb.. 1, 1994
• Nigel Wood, ECCC
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EDI Standards & Guidelines EDI Standards & Guidelines DevelopmentDevelopment
Robert FletcherV.P. Electronic Commerce
Livingston Logistics
Michael SadiwnykVice President
ECCC
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EDI Standards EDI Standards DevelopmentDevelopment
S u b -C om m ittees
C om m u n ica tion s
S u b -C om m ittees
D is trib u tion
S u b -C om m ittees
F in an ce
S u b -C om m ittees
P u rch as in g
D IS A(X 1 2 S tan d ard )
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EDI Standards EDI Standards DevelopmentDevelopment
U nifo rm C odeC ounc il(U C C )
E lec tron icC om m erceC ounc il o f
C anada
S ub-C om m ittees
C om m un ica tions
S ub-C om m ittees
D is tribu tion
S ub-C om m ittees
F inance
S ub-C om m ittees
P urchas ing
D IS A(X 12 S tandard )
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EDI Industry EDI Industry Guidelines DevelopmentGuidelines Development
B ar C od es
U P CA d visory
C om m ittee
S u b -C om m ittees
U C S
S u b -C om m ittees
V IC S G lob a l E D I
E lec tron icC om m erce
A d viso ryC om m ittee
U C C
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EDI Industry Guidelines EDI Industry Guidelines DevelopmentDevelopment
E C C C
B ar C od es
U P CA d viso ry
C om m ittee
S u b -C om m ittees
U C S
S u b -C om m ittees
V IC S G lob a l E D I
E lec tron icC om m erce
A d viso ryC om m ittee
U C C
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Canadian Guidelines Canadian Guidelines DevelopmentDevelopment
In d u s tria l/C om m erc ia l
G en era lM erch an d ise
U C S V IC S G lob a l E D I B ar C od es
E C R In su ran ce Tran sp orta tion
In d u s tryS tan d ard sA d visory
C om m ittee
E C C C
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Moving To the Year Moving To the Year 2000:Implementing 40102000:Implementing 4010
Implementation Resolution Process
Rich EmrichEDI ManagerJ.M. Schneider
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IntroductionIntroduction
The implementation of an industry wide initiative as comprehensive as the movement to VICS 4010 will require a resolution process to address standards related issues. Therefore an implementation resolution process has been established to ensure timely resolution and to ensure consistency in implementation.
Note: This process will only address standards related issues, and not issues arising from application limitations.
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ObjectivesObjectives
• Maintain harmonious Trading Partner Relationships
• Address Business needs over system needs
• Endorse and formally submit required standards changes
• Timely resolution (within 4 weeks were standards changes are not required
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StructureStructure
• A committee of 5 members is to be created preferably from the group who developed the implementation guides. Two members each representing distributors and suppliers and one neutral part (one of the co-chairs of the ECCC Industry Standards Advisory Committee)
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ProcedureProcedure
Documented complaint will be sent to co-chairs of the EDI Technology Committee. Complaint will outline the following points:
Identify trading partners involved Identify transaction sets description of issue and problem suggested approach to resolve the situation
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ProcedureProcedure
• Upon receipt of complaint the co-chair will remove the names of the trading partners from the “complaint” and forward it to the other co-chair and members of the Implementation Guideline Committee.
A review date will be scheduled within two weeks to discuss and recommend a solution.
The recommended solution or judgement is to:be routed back to one of the co-chairs who will notify the complainant of the outcome.
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ProcedureProcedure
If the recommended solution is to: Change the guidelines:
The co-chairs will authorize the change to the guidelines and notify the membership at large indicating the rationale.
Change the Standards:The co-chairs and the ISAC standards representative shall forward the draft request to the appropriate standards body and post a notice on the ECCC web site to advise the membership and indicate status.
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ProcedureProcedure
• Upon approval or refusal of the proposed change, the complainant is to be advised by the co-chair and Guidelines will be changed if required.
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AppealsAppeals
• Only those judgements that have not gone to the Standards bodies will be eligible for the appeal process.
• Appeals are to be requested in writing stating the position being challenged and the arguments against the initial ruling to either co-chair within 30 days of the judgement.
• Appeal verdicts are final.
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Appeals ProcessAppeals Process
• Appeals are to be presented by the requester of the appeal with the other affected party to a committee consisting of:
The Implementation Guideline Chair, the two co-chairs of the EDI Subcommittee in a meeting (conference call) arranged by the co-chair to be scheduled within two weeks of receiving the notice
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Questions & Questions & AnswersAnswers
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The Courtyard Room