Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
How PG&E’s Move to the Cloud Has Streamlined Assessments
Jeff Wagner
Pacific Gas and Electric Company (PG&E)
Testing & Assessment Strategist, Principal
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
About PG&EPacific Gas and Electric Company (PG&E)
One of the largest combined natural gas and electric utilities in the U.S.
Based in San Francisco
23,000 employees
Delivers natural gas and electric service to 16M people in northern and central California (70,000 sq. miles).
Regulated by the California Public Utilities Commission (CPUC)
PG&E Academy
Design, develop and deliver training and performance support
Technical, Systems & Professional Development
Classroom, eLearning, Performance support
2016 Metrics
132,570 Student Days
37,709 assessments delivered
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Questionmark at PG&E
Using for 9 years
High stakes exams (Wage Progression Exams)
Knowledge assessments (Tests)
Knowledge checks (Quizzes)
Performance assessments (Skill)
Scantron where computers/networks unavailable
OnDemand customer since Sept. 2016
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Polls
Are you an OnDemand or OnPremise customer?
Do you use a Learning Management System (LMS)?
Is your LMS integrated with Questionmark?
Do you use SAP?
Do you use iPads to deliver assessments?
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Overview
Pacific Gas and Electric Company’s migration to Questionmark OnDemand has increased system uptime, enabled us to test offsite (outside the PG&E firewall and network) and improved browser compatibility.
Having moved our installation from OnPremise to OnDemand, we anticipate a reduction in infrastructure and operational costs as well as quicker access to new Questionmark features and functionality.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Case Study
This case study will focus on three key aspects of our successful move to the cloud: The migration process, collaborating with Questionmark from start to finish. Implementation of the SAP connector with SAP My Learning, which has helped
us reduce administrative work such as scheduling assessments and has allowed us to provide assessment scores to participants in real time.
Mobile delivery of assessments, which has reduced our dependency on paper and decreased administrative overhead associated with scanning. It has improved instructor safety and ergonomics through quicker setup and teardown. Transporting lighter devices has also increased safety by posing fewer tripping hazards than those that occur with hard-wired laptops. We will demonstrate how we use iPads to deliver assessments.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Session Objectives:
Understand what is required to migrate from OnPremise to OnDemand.
Learn how PG&E implemented the SAP Connector to deliver assessments through our learning management system.
See how iPads are used to deliver Questionmark assessments.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Project Overview
Two phases Phase 1 to be the migration from OnPremise to OnDemand (October SAP Release)
and creating an interface to maintain the existing data exchanges from Questionmark to PG&E SAP LSO
Phase 2 to be the enabling of the SAP Connector and developing additional interfaces for processes outside the delivered SAP Connector (December SAP Release)
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Benefits of Migration Flexibility to test offsite (such as hotel) outside the PG&E firewall and network
Ability to deliver knowledge and skill assessments to mobile devices such as iPad
Improved ergonomics with the use of consumer tablets compared with laptops - quicker setup and teardown, lighter to transport, lighter than CF-19 Toughbook used for equipment qualifications, increased safety (tripping hazards are reduced than if using hard-wired laptops)
Quicker access to new Questionmark features and functionality
Resolution of existing system bugs that exist in OnPremise
Increase system uptime to 99%
Increased support of system issues
Doubling of current allotment of authoring licenses (currently 25, proposed 50)
Compatibility with newer browsers such as Internet Explorer 10/11
Reduction in administrative time to schedule Questionmark assessments when using SAP Connector
Reduce dependence on scantron for Questionmark assessments
Capability to integrate with SAP Business Warehouse (BW) as OnDemand solution offers OData support
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Understand what is required to migrate from OnPremise to OnDemand.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Team
Business Stakeholders – Sponsor, Owner, Subject Matter Expert IT Stakeholders – Sponsor, Portfolio Leads Core Project Team – IT Project Manager, IT Business Analyst, Solution Architect,
Application Development Leads, Risk Advisor, Test Lead, Business Planner, Service Introduction Lead, Systems Admin, Disaster Recovery
Questionmark – Howard Eisenberg, Dan Ross, Cecil Trussell, Tom Leggett, Theresa Swearingen, Kelly Sawyer, Steve Lay, Greg Appel, Scott Thatcher, David Hunt
User Acceptance Test Team – Authors, Schedulers, Instructors, PMA Packaging Team Firewall Team Sourcing Team Legal Team Security Review Team
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Intake
Business Case
Role-Based Staffing Plan
Complexity Calculator
Concept Estimate
Sourcing Engage Form
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Plan/Analyze
Deliverable Responsibility Matrix Project Scope & Charter Business Impact Analysis Project Work Plan First Glance Change Assessment Business Process Design Detailed Functional Requirements Detailed Non-Functional Requirements
Initial System Security Package Requirements Traceability Matrix
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Plan/Analyze
Solution Blueprint
High Level Architecture
Test Strategy
Performance Test Plan
Service Introduction Plan
Job Estimate
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Plan/Analyze
Master Services Agreement w/Questionmark
Quote from Questionmark
Migration Scope Of Work
Third Party Review – Security Questionnaire
SAP Connector Guide
Schedule Sponsor meetings – IT and LOB
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Questionmark Calls/Meetings
3/23 4/21, 4/29 6/17 7/13, 7/15, 7/27 8/3, 8/15, 8/24, 8/30 9/6 9/19 – weekly 9/21 – 10/7 – daily stabilization calls with Theresa Swearingen, Dan Ross and Tom
Leggett 9/29 10/12 – cybersecurity email spoofing 11/4, 11/8 – leading zero 12/7 – Results Application Programming Interface (API)
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Migration Dates
Option 1: 9/23 – 9/26 Assumes the migration can occur over the weekend
Additional costs
Option 2: 9/25 – 9/28 Assumes the migration can start on Sunday to reduce resources working over full
weekend and cost
Additional costs
Option 3: 9/26 – 9/29 Assumes migration occurs over the working week
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Design
Application Detailed Design
Application Disaster Recovery Plan
Infrastructure Design Specification
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Design
NextGen DEV sandbox and access for developers
NextGen OnDemand system demo – Kelly Sawyer
Selected Classic OnDemand
Weekly team meetings
Architecture – Enterprise Integration (EI) vs Process Integration (PI)
Design doc – meet with Howard Eisenberg
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
High Level Architecture
Academycreates
assessmentQM SaaS
Cloud (OD)Firewalls
SAP Exchange Infrastructure & Connector
SAP
LSO
Academy creates
course ID
Participant takes
assessment
Participant enrolls in
course
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Build / Unit Test
Test model
Scripts | Product Test
Scripts | Performance Test
Scripts | User Acceptance Test
Scripts | Integration
Operational Readiness Test Plan
Firewall exception request
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Identify Risks
MSA and PO
Resource Constraints
QA server and database setup
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Test
Test Results
Disaster Recovery Exercise Report
Run Book
Code Migration Plan
Deployment Plan
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Test
Assign Responsibilities for system testing – UAT team Conduct Testing
QM User Acceptance Testing and System Validation Document issues
QM OnDemand QA Testing Issues Review existing job aids and online help
Job Aids Create or update job aids Assist in training users Production Assessment ID cleanup New version of Authoring Manager – packaged and available for authors
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
TSC Service Introduction
Disaster Recovery
Update Service Management Center (SMC)
Support Model
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Deploy
Checklist Go/No-Go
8/22-8/30 QA Trial Migration
Cutover plan
Redirects on URLs
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Deploy
Production 9/23-9/26 – disable 5PM on 9/22, ready by 9/26
Weather delays on SAP Phase 1 migration 10/15 => 10/23
SAP and EI Change Advisory Board (CAB) approval
Created new provider in SAP: QMP => QMC
SAP Phase 2 migration cutover 12/11
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Stabilize
Asset Decommissioning Plan
Lessons Learned
Checklist | Project Closeout
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Stabilize
Results Application Programming Interface (API)
Daily calls with QM to work critical and high issues
Results Warehouse rebuilt
QMWISe licenses
Failed SAP batch job
Data validation
Scantron validation
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Lessons Learned
Multiple project managers were used Change Management Communication – SAP outage, QM outage Created Email groups Created FAQs Created Job Aids Created Videos My Learning – ability to access assessment early - risk
Backup for vacation Wi-Fi vs. Mi-Fi
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Tickets
Number of tickets - 71
Number of tickets closed – 56 (79%)
Number of tickets open – 5 (7%)
Number of tickets escalated – 10 (14%)
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Open Issues
Number Issue Number Subject
1000159870 Reports Not Running/Progress Bar
1000167255 Error Running Survey Report
1000168131 Error 50000 When Submitting Results
1000169093 Error During Observer Login
1000169990 Observational Assessments not launching
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Escalated IssuesNumber Issue Number Subject
1000158112 38066 Questionmark App for iPad Froze on Explanation Question
1000159152 38497Mobile Delivery not rendering text entry with numerical values on Fill in Blanks Questions
1000159370 38492Launching assessment through IPAD app with Questionmark Secure for IPAD not working as expected
1000159438 37723 Text controls and Contrast control issue.
1000160912 33245 Email Broadcast - Address spoofed
1000162010 38599 FW: Questionmark October Release - Validation of results
1000163483 38617 FW: Results Importer - Report Data & Results API Mismatch QM QA
1000163654 36705 RE: UTC time stamps appear incorrect in QMWISE API
1000166498 Coaching Report Error - Email
1000167321 Assessment Freezes When Submitting via iPad App
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Next Steps
Resolve open/escalated issues
Review roadmap on NextGen migration
Test Printing and Scanning
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
SAP Connector
Considerable programming is needed for SAP Connector to work
There are two parts to this configuration: Part 1: Define and configure the services that will be used, using Enterprise Services
Builder
Part 2: Configure the communication channels between the sender and receiver services, using Integration Builder.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
My Learning Demo
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
My Learning
Monitor Login
Real time vs. 24 hour delayed scores Real-time – one attempt per day; delayed – multiple attempts per day
Knowledge assessments (pass/fail) only, not knowledge checks (completed)
Initial attempt is not scheduled by LDS/LC; participant searches My Learning, books knowledge assessment course, and launches training (assessment)
Can take additional attempts in the same day using Questionmark portal (assessment must be scheduled by LDS/LC)
Can access Documentum for open book assessments
Can cancel assessment which deletes the schedule
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Linking assessment with SAP
What types of assessments – pass/fail only, not knowledge checks Allow run from integration checked – Questionmark Author Allow open access to assessment unchecked – Questionmark Author Questionmark Author will provide Assessment ID to LDS/LC Auto. Progress Update,
Select No automatic update if you want scores to upload from Questionmark to SAP My Learning with a 24 hour delay. Use 24 hour delayed scores for all new assessments and apprentice programs
Select Automatic update if you want scores to upload real-time. Use real-time scores only after assessment is established and has gone through several cohorts
Set proper validity period Use QMC provider (Questionmark Cloud), not QMP Uncheck the “No Display in Intranet” and make sure the validity date is from start time of the
course in SAP Remove from Search Results is unchecked
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Linking assessment with SAP
Use 24 hour delayed scores for all new assessments and apprentice programs
Use real-time scores only after assessment is established and has gone through several cohorts
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Scheduling of Assessments
Required if taking knowledge assessment/check via iPad or Questionmark portal
Required for skill assessments
Not required if taking knowledge assessment through My Learning
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
iPad Demos
Knowledge assessment
Skill assessment
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
iPad Limitations
Not using Questionmark Secure Can use Questionmark for iPad app or Safari browser (bookmark URL) – assessments
are scheduled by LDS/LC
No open-book assessments requiring Documentum
Questionmark Secure Can only use Safari browser (bookmark URL), not Questionmark app for iPad –
assessments are scheduled by LDS/LC
Questionmark Secure uses Guided Access
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Q&A