![Page 1: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/1.jpg)
High Performing Teams: Participating, Leading, Coaching
![Page 2: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/2.jpg)
Webinar Objectives
• Understand what a team is and what it is not • Understand why team dynamics are important
• Understand the characteristics of high performing teams, team members and team leaders
• Understand the purpose, value, and nature of coaching in team situations
2
![Page 3: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/3.jpg)
High Performing Teams: What are they?
![Page 4: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/4.jpg)
Teams
• Why learn about teaming / coaching, etc.? – You are proficient in your technical duties – New teams = new situations / new ways of doing
business – Team’s success will require much more than
technical ability – This training provides skills for that success
4
![Page 5: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/5.jpg)
Work Group vs Team
Teams are a form of work group… Not all work groups are teams
•Work groups have a strong individual focus •Teams have a strong collective focus
5
![Page 6: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/6.jpg)
Groups vs Teams
Work Groups • Are concerned with
individual accountability • Come together to share
information and perspectives
• Focus on individual goals
• Produce individual work products
Teams • Are concerned with
individual AND mutual accountability
• Frequently come together for discussion, decision making, problem solving, and planning
• Focus on team goals • Produce collective work
products
6
![Page 7: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/7.jpg)
Groups vs Teams (continued)
Work Groups
• Define individual roles, responsibilities, and tasks
• Concerned with each individual’s outcome and challenges
• Are shaped by the manager, who guides purpose, goals, and approach
Teams
• Define individual responsibilities, roles, and tasks to help team do its work; often share and rotate them
• Concerned with outcomes of everyone and with challenges facing team
• Are shaped by team leader and team members, who help to guide purpose, goals, and approach
7
![Page 8: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/8.jpg)
Group Development Stage Theory
• R. B. Lacoursiere – 1980 • Teams go through various stages as they
work together • Participants are usually unaware of stages • Different leadership styles are needed at each stage
Termination
Production
Resolution Orientation
Dissatisfaction
![Page 9: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/9.jpg)
Orientation
Behavior and Characteristics • Purpose and goals are unclear • Uncertain, tentative but eager • Communication is low • A few members dominate
Leadership (may be) required to: • Build a common purpose • Clarify roles and responsibilities
• Provide direction
Orientation
Resolution
Production
Termination
Dissatisfaction
• Provide opportunities to socialize
![Page 10: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/10.jpg)
Dissatisfaction
Behavior and Characteristics •Resistance •Conflict and competition •Search for communication methods •Struggle over approach and direction
Leadership (may be) required to: •Define areas of agreement •Encourage participation
•Flush out hidden agendas •Develop team ‘norms’ (processes) for meetings and work
Orientation
Resolution
Production
Dissatisfaction
Termination
![Page 11: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/11.jpg)
Resolution
Behavior and Characteristics • Most conflicts resolved
Orientation
• Confident, sense of momentum • Members relate interdependently • Lower anxiety, members support others
Leadership (may be) required to: • Celebrate successes • Review goals and progress
• Act as facilitator and enabler • Focus on improving processes
Resolution
Production
Termination
Dissatisfaction
![Page 12: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/12.jpg)
Production
Behavior and Characteristics • Trust is a norm • High morale, high output • Self-facilitating • Work proactively for the good of the team
Leadership (may be) required to: • Share leadership • Seek performance improvements
• Test for consensus • Assess results with continuous feedback
Orientation
Resolution
Production
Termination
Dissatisfaction
![Page 13: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/13.jpg)
Termination
Behavior and Characteristics • Completion of roles • Reduction of interdependency • Sadness, mourning • Sense of accomplishment
Leadership (may be) required to: • Watch for productivity drop • Focus on closing tasks and documentation
• Record lessons learned for future projects • Provide opportunity for acknowledgment
Orientation
Resolution
Production
Termination
Dissatisfaction
![Page 14: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/14.jpg)
Characteristics of the Team
• Have a clear mission and purpose • Have well-defined goals • Leverage diversity of skills and
perspectives • Establish roles, responsibilities,
and group norms • Obtain balanced participation
14
![Page 15: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/15.jpg)
Characteristics of the Team (continued)
• Maintain open and collaborative communication
• Foster trusting and cooperative relationships
• Utilize effective decision-making process • Use functional conflict resolution process
• Exercise shared (participative) leadership
15
![Page 16: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/16.jpg)
Mission and Purpose
• Team’s internal compass
• Defines why team is formed
• Describes what problem is to be
addressed
• Perhaps a charter given by management
16
![Page 17: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/17.jpg)
Defined Goals
• Begin with a vision of end state – Provides priority – Sets direction for actions and decisions
• Make goals measurable • Define benchmarks and schedule
– Do this early in the life of the team
17
![Page 18: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/18.jpg)
Leverage Diversity
• Technical capability • Subject matter expertise • Work styles
– Logical and data-oriented – Organized and detail-oriented – Supportive and emotionally-oriented – Strategic and idea-oriented
18
![Page 19: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/19.jpg)
Roles, Responsibilities, Norms
• Roles and responsibilities –May be known –May needed to negotiated
• Team norms may be less defined
• Meetings • Decision making • Communication • Conflict resolution • Accountability • Consensus
19
![Page 20: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/20.jpg)
Balanced Participation
• Team members contribute when appropriate • Subject matter expertise is employed • Member opinions are valued and sought
• Tasks and activities are completed on time • Step up to provide leadership role, as needed…
• Then, step back down
20
![Page 21: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/21.jpg)
Communication
• Open and honest – no hidden agendas
• Depersonalize discussions • Emphasize collaboration • Seek consensus • Develop team (internal)
communication plan 21
![Page 22: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/22.jpg)
Trust
• Foster trusting and cooperative relationships • Delegate responsibility to the lowest possible
level
• Members should personally know each other • No cliques
• No blaming • Keep commitments
22
![Page 23: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/23.jpg)
Decision Making
• Team depends on an effective decision-making process
• Multiple processes exist
• Pick one that matches the nature of the work
Recognize the
problem Define the problem
Gather Information
DevelopAlternative Solutions
Select the Best
Alternative
Implement the Best
Alternative
Evaluate the
Outcome
23
![Page 24: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/24.jpg)
Conflict Resolution
• Teams use a functional conflict resolution process
248. Agree on a mutually acceptable solution
1. Agree that there is a problem
2. Define & agree to a description
3. Define “must haves” for each party
4. Define “constraints” for each party
5. Generate possible solutions
6. Evaluate the possible solutions
7. Refine the acceptable solutions
Like this one
![Page 25: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/25.jpg)
Shared Leadership
• Decentralized interaction • Greater task completion • Reciprocal support
• Mutual accountability • Ownership
25
![Page 26: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/26.jpg)
Any Questions?
26
![Page 27: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/27.jpg)
Participating on High Performing Teams
![Page 28: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/28.jpg)
Characteristics of Members
• Be an involved participant
• Listen actively
• Communicate, communicate, communicate
• Share information, knowledge, and experience
• Be reliable
28
![Page 29: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/29.jpg)
Characteristics of Members (continued)
• Be flexible • Work as a problem solver • Resolve conflicts using team norms
• Treat others with respect • Build relationships / trust and be trusted / put
the team first
29
![Page 30: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/30.jpg)
Active Participation
• Share thoughts and ideas
• Contribute to decision making
• Help implement solutions
• Assist in conflict resolution
• Meet deadlines for your assignments
30
![Page 31: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/31.jpg)
Active Listening
• Pay attention
• Show that you are listening
• Provide feedback
• Defer judgement
• Respond appropriately
• Watch for non-verbal cues
31
![Page 32: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/32.jpg)
Communication
• Use team procedure (one of the norms) • Use the right form of communication:
– Face to face – E-mail – Text – Phone call – Letter – Social media
• Each platform has its own set of etiquette rules and skill sets
32
![Page 33: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/33.jpg)
Sharing Information
• Essential for efficiency and effective collaboration
• Raises the knowledge level of the team
• Builds trust – breaks down “silos”
• Gets right information to right people
• Share info up, down, and sideways
33
![Page 34: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/34.jpg)
Reliability
• Keep your commitments, don’t overcommit
• Manage expectations, be honest
• Pull your own weight
• Be punctual
• Be consistent
• Whatever you do, do it well
34
![Page 35: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/35.jpg)
Flexibility
• Deal with changing conditions
• Consider different points of view
• Collaborate
• Compromise when needed
35
![Page 36: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/36.jpg)
Problem Solver
• Help identify/define problem
• Actively participate in problem-solving strategies
• “If you identify a problem…bring a potential solution too”
• Assist in implementation of solution
• Provide feedback on implementation
36
![Page 37: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/37.jpg)
Use Team Norms
• Many norms will be defined by SOPs
• Participate in development of additional team norms
• “Live” the norms on a daily basis
37
![Page 38: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/38.jpg)
Respect
• Think about… – Personality types – Cultural differences – Generational differences
• No gossip, lies, or bullying
• Respecting others builds trust
38
![Page 39: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/39.jpg)
Relationships
• Build positive relationships with your teammates • Participate in open communication and active
listening • Be accountable • Recognize accomplishments • Show some of the real “You” • Develop and use your own “Emotional Intelligence”
39
![Page 40: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/40.jpg)
Any Questions?
40
![Page 41: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/41.jpg)
Leading High
Performing Teams
![Page 42: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/42.jpg)
Team Leadership
• High-performing teams need a leader who is both a facilitator and enabler
• A leader needs to recognize and react to regression in the team
42
![Page 43: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/43.jpg)
Facilitator / Enabler
• Set clear directions…get out of the way
• Eliminate distractions, guesswork, politics and needless tasks
• Remove roadblocks
• Keep everyone on same page
…and pointed in same direction
43
![Page 44: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/44.jpg)
Being a Team Leader
You’re only as good as your Team
High Performing Teams start with good leadership
44
![Page 45: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/45.jpg)
Leadership Skills
• Develop Structure • Clearly Communicate • Lead by Example • Encourage Trust • Provide Motivation • Be Reliable
45
![Page 46: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/46.jpg)
Develop Structure
• Project Management Plan • Work Breakdown Structure • Organizational Breakdown Structure • RESPONSIBILTY ASSIGNMENT MATRIX • Baseline Schedule • Baseline Budget • Project-Specific Procedures
46
![Page 47: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/47.jpg)
Clearly Communicate
• Communications Plan as part of the PMP • Frequent, Recurring • Be Clear and Consistent • Common information repository: SharePoint, FTP site • Be a Good Listener
47
![Page 48: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/48.jpg)
Lead by Example
• Roll your sleeves up • Take responsibility • Be truthful • Acknowledge failure • Create solutions • Delegate • Listen • Watch what you say
48
![Page 49: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/49.jpg)
Encourage Trust
• Be yourself • Be honest • Share some of your personal life • Celebrate successes, even the small ones • Be direct, but diplomatic • Listen more, talk less • Remember what team members tell you
49
![Page 50: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/50.jpg)
Provide Motivation
• Set clear goals • Communicate the vision • Empower people • Provide support, when
needed • Show appreciation • Have FUN • Say “Thank You”
50
![Page 51: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/51.jpg)
Be Reliable
• Keep your promises • Be consistent • Be punctual • Treat team member equally • Provide assistance when needed
51
![Page 52: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/52.jpg)
Regression
• Watch out! Team performance may go backwards when there is a: – Change in membership – Change in leadership – Change in goals or direction
• May need to step in more (change coaching style) – Goal clarification and role clarification – Conflict management
52
![Page 53: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/53.jpg)
Any Questions?
53
![Page 54: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/54.jpg)
Coaching High Performing
Teams
![Page 55: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/55.jpg)
All teams need some coaching
• You’re only as good as your team • High-performing teams start with Good Leadership • Coaching is an indispensable leadership skill
55
![Page 56: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/56.jpg)
Who needs to be coached?
• Assess the situation… Are there problems with:
• Work Product • Dependability • Cooperation • Adaptability
• Communication • Decision Making • Problem Solving • Planning
56
![Page 57: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/57.jpg)
Leadership (coaching) styles
• Kurt Lewin laid the groundwork in 1939 • Credited with defining and differentiating the 3 classical
leadership styles • His were based on “leadership climates” as an outcome of
leadership style • Others have added styles, discussed group dynamics, and
defined situational leadership
57
![Page 58: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/58.jpg)
Lewin’s Leadership Styles
Authoritarian Laissez-faire Democratic
58
![Page 59: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/59.jpg)
Authoritarian Leadership
• Gives clear instructions about what, when, and how it should be done
• Makes independent decisions without team input
• Decision making is less creative • Suitable in emergency situations… • Or, when the leader is the most
knowledgeable 59
![Page 60: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/60.jpg)
Laissez-faire Leadership
• Provides no guidance to team members • Decision making power lies with the team • Works well when team members are highly qualified and
performing • Team members may be confused about their roles • The team has to be highly motivated for this to work
60
![Page 61: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/61.jpg)
Democratic Leadership
• Considered to be the most effective • Guides team members and takes input from the team • Encourages team member to participate and be
accountable • Team members are more motivated • Solutions are often more creative
61
![Page 62: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/62.jpg)
Comparison
AUTHORITARIAN LAISSEZ-FAIRE DEMOCRATIC
Do ‘X’ Do ‘X’ or ‘Y’ as you see fit Which is best, ‘X’ or ‘Y’?
Coach makes all of Limited input from the Shared decision the decisions coach making with the coach 62
![Page 63: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/63.jpg)
Coaching skills you’ll need
• Building rapport • Active listening • Questioning • Providing feedback • Be tactful and diplomatic • See different perspectives • Hold them accountable
63
![Page 64: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/64.jpg)
Building Rapport
• Natural defense against conflict • Create an alliance • Build trust • Use active listening skills • Build on others ideas • If you disagree, give the reason first, then say you disagree
64
![Page 65: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/65.jpg)
Active Listening
• Nonverbal signs • Smile • Mirroring • Make eye contact • No distractions • Attentive posture
• Verbal signs • Remembering • Clarification • Questioning • Summarization • Reflection
65
![Page 66: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/66.jpg)
Questioning
• To obtain information • To clarify a point • To test knowledge • To determine difficulties • To encourage further thought • Ask….don’t tell
66
![Page 67: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/67.jpg)
Providing Feedback
• Be as specific as possible • Make it timely • Describe the impact of the issue • Address behavior…not
personality • View feedback as a gift
67
![Page 68: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/68.jpg)
Be Tactful and Diplomatic
• Listen first, speak second • Show empathy • Establish rapport • Be polite and respectful • Be assertive
68
![Page 69: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/69.jpg)
See Different Perspectives
• Knowledge, experience, and background drive people’s perspective
• Recognize the truth and value of another’s viewpoint
• Don’t be contrary or judgmental • Be rational • Focus on moving forward positively
69
![Page 70: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/70.jpg)
Hold Them Accountable
• It’s SIMPLE
S = Set expectations
I = Invite commitment
M = Measure progress
P = Provide feedback
L = Link to consequences
E = Evaluate effectiveness 70
![Page 71: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/71.jpg)
Key Points
• Teams progress through various stages before becoming highly performing
• High performing teams must have several key characteristics
• Team members need to actively participate to improve team performance
• Teams need internal and external leadership to achieve their goals
• Internal and external coaching can improve individual member and collective team performance
71
![Page 72: High Performing Teams: Participating, Leading, Coaching · • Teams progress through various stages before becoming highly performing • High performing teams must have several](https://reader030.vdocuments.mx/reader030/viewer/2022040608/5ec5f2bf28ffbc36894bed22/html5/thumbnails/72.jpg)
Any Questions?
72