Hard Lessons Learnt during our Transformation
Agenda
Our Company Profile
Our journey
Current challenges
5 Hard lessons learnt
Sharing our current practices
Questions?
Our ProfileEstablished in 1965 102 Committed People
Our Journey
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Current Challenges
Print-Replacement
Strong S$
Challenging Economy
Overseas Competition
Industry Output
-30%
Steep Cost Increase
Lost US$
9,600,000,000
Lost US$
4,264,000,000
Lost US$
6,400,000,000Cut 10,000 staff
Focus on Digital Imaging, Mobile Devices and Video
Games. Move away from TV!
Source: 2005 data per Gartner, 2012E data per IDC
Global Mobile OS Market
Source: Asymco.com (as of 2011), Public Filings, Morgan Stanley Research, Gartner for 2012E data
Windows OS: 96% in 2005 Drop from 96% -35% in 7 Years!
Other Affected Industries
• Newspaper• Book shops• Precision
Engineering• Post Office• Computer
Servers• Laptops, ….
Lesson 1:Technology is NOT a Magic Pill
Lesson 1: Technology is NOT a Magic Pill
Learnt to formulate our Strategy First
Lesson 2:Strategy is SEXY…
Execution is KING!1% Vision
99% Alignment
Lesson 3:Bottleneck is usually at the TOP
Change begins with ME!
Lesson 4:People is the KEY
企业 人- = 止
Enterprise will cease without People
Enterprise People Stop
People are resistant to change!
Lesson 4:People is the KEY
Training is only the beginning!
Lesson 4:People is the KEY
Lesson 5: Change takes
much L o n g e r & Cost a lot more…
There is no Finish Line!
My all time Favourite!
Highlighted a lot of mistakes that we made…
Our Philosophy
Win-Win
Our People
Our Customers
Our Share-holders
Our Environment
Our Society
Our Partners
Packagin
g P
rintin
g
Co
mm
ercial
Prin
ting ?
Ph
oto
-bo
ok
Positive CultureValues & Purpose
1 to
1 X
Me
dia
Marketin
gVision
BHAG
Great Game of Business
Mastering Rockefeller
Habits
Lean Manufacturing
Practice 1:Invest in Building Positive Culture
Practice 1:Invest in Building Positive Culture
Great Game of Business
1. Know & Teach the Rules
2. Keep Score & Follow the Action
3. Provide a Stake in the Outcome
CN
Practice 1:Invest in Building Positive Culture
Mastering Rockefeller Habits
Cash People
StrategyExecution
Practice 1:Invest in Building Positive Culture
Lean Manufacturing
Practice 2:Invest in People
Practice 2:Invest in People
EducateKnow & Teach the Rules
Practice 2:Invest in People
Coaching
Practice 2:Invest in People
Practice 3:
1% Vision 99% Alignment…
All our KPIs must be aligned
Critical Number
CriticalStarting Point
The journey is
more Important
…
Practice 3:1% Vision 99% Alignment…
The Power of
Repetition
Sit Sit Sit
Sit Sit Sit
Sit Sit Good Dog
Practice 3:1% Vision
99% Alignment…
Practice 4:Keep Score & Follow the Action
Practice 4:Keep Score & Follow the Action
Make it Fun
=
Practice 5Daily & Weekly Huddles
Practice 5:Daily & Weekly Huddles
Our people keep their own scores
Quote by George Bernard Shaw
“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple…
But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”Nobel Prize & Oscar Winner
Co-founder , London School of Economics
