Download - Hamilton Family Center Human Services and Communities: Hamilton Family Center and Cloud for Good
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Hamilton Family Center
Human Services and Communities: Hamilton Family Center and Cloud for Good
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What We Do
Hamilton Family Center was established in 1985 and has become one of the largest providers of shelter, eviction prevention assistance, rapid re-housing, youth programming, and support services to homeless families in San Francisco.
Mission Statement. Hamilton Family Center’s mission is to end homelessness for families and individuals in the San Francisco Bay Area.
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What We Do
Homelessness Prevention and Rapid Rehousing
Emergency and Interim Shelter
Transitional Housing
Children and Youth Services
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Rapid Re-housing Program
Hamilton’s Rapid Re-housing Program provides families who are homeless with a rent subsidy, move-in assistance and other support, coupled with home-based case management to assist families in stabilizing in their new home.
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Hamilton’s Outcomes
5
Last year Hamilton Family Center served approximately 1,300 people, including more than 600 children.
Over 80% of the homeless families who came through our doors found housing
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Hamilton Family Center – Implementing Salesforce
2009 2012 2015 2015 & Beyond
• Lots of forms to complete, often duplicating information
• Client information kept in paper files
• Basic Inputs & Outputs tracked in database
• All information related to a client is centralized and kept in the database
• Information is captured on paper, then entered into the database
• Client information and history accessible by all Case Management staff who need it
• Using Salesforce as a tool during case management meetings
• Implement Salesforce Communities to empower clients in the CM relationship
• Moving towards paperless client files
• Knowing where we are in “real time”
• Using dashboards & reports to know where we are at and drive us towards our goals
• Using data to see what is working and where we can improve
Paperwork Data EntryCase
Management Tool
Decision Driver
Moving to Salesforce
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Family Homelessness in SF
7
Waiting List for Family Shelter in San Francisco
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Identifying The Problem Areas
Focus on optimizing client experience to
improve yield
Key takeaways
90% of families who apply for Rapid Re-housing are eligible
BUT
Only about 60% are approved
AND
Only 40% enter the program (find housing)
First Avenues Applicant Pipeline
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Using Technology to Improve the Program
Using Salesforce to:Develop and improve relationships with landlordsCreate searchable database of available housing unitsUse Communities to enable clients to take the lead in the
housing search processImprove coordination among staffTrack what works and what does not in the housing search
process
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Housing Search Using Salesforce Communities
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Case Management Cases in Salesforce
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Community Users
1. Client receives an email invitation
2. Client Sets Up Password
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Housing Search Home Page
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Housing Search Tab
Clients can search on up to three criteria:CityMaximum Monthly RentMinimum Number of Bedrooms
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View Housing Unit Details
1
2
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“I’m interested”
• Client clicks “I’m interested in this unit”
1
2
3
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My Favorite Housing Units
Client can see the units they have indicated interest in on the My Favorite Housing Units tab
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“Ready to Apply”
Client clicks “Ready to Apply”
1
2
3
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Housing Application Record in Salesforce
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Centralized Information, Better Coordination
Staff can view additional details about the Housing Unit, application process, and the landlord screening criteria. Staff can also see which families have shown interest in the unit, and where they are in the application process – leading to better coordination among themselves, and consistent communication with the landlord.
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Contact Hamilton Family Center
• Clients can use the form to contact their Case Manager
Clients can view their submitted requests on the My Requests tab
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Reports & Dashboards
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Impact of Housing on Family Homelessness
2007 2008 2009 2010 2011 2012 2013 2014 2015
87
131
170
149
192
215
243
202
130
213
197184
223
115
168
115
189
240
Impact of Housing on Family Homelessness
Waitlist for Family Shelter Homeless Families Placed in Housing
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Contact Information
Elizabeth Hewson – Director of Strategic [email protected]
https://hamiltonfamilycenter.org/
https://www.youtube.com/user/HamFamCtrSF