Download - Grumble Theory in the Workplace
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M O T I VAT I N G T H E G R U M B L E S
GRUMBLE THEORY IN THE WORKPLACE
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PRESENTERS
Michael Crumpton, MLS, SPHR
Kathy Bradshaw, MLIS, SPHR
University Libraries
University of North Carolina at Greensboro
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MOTIVATION
• “WHY” of behavior• Psychological
phenomena not directly observed• Connection between
need satisfaction and psychological health• Making sense of
observed behaviors
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BEHAVIORS
• Behaviors• Initiation• Energization• Direction
• Historical references• Instinct• Drive theory• Learning• With stimulus
• Behaviors are motivated• Must also consider:• Biological• Cultural • Situational
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Basic keys to motivation
MASLOW’S HIERARCHY OF NEEDS
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WHAT IS CLIMATEQUAL®?
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PROCESS
• Implementation team• Marketing of concept• Survey• Initial results• Focus groups• Solution gathering• Actions identified• Low cost solutions• Re-assessment
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RESULTS AND GRUMBLES• EPA/SPA = exempt/non-
exempt = manager or not• Staff recognition• MBWA• Organization is siloes
(petty tyrannies)• Communication (how
resolved)• Transparency of
management• Meetings more 2 way
• High grumble
• High grumble
• Meta-grumble
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PRE-POTENCY
• Stronger
• Must be satisfied first
• Becomes order driven
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WORKPLACE GRUMBLES
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GRUMBLE THEORY
• Low Grumbles – complaints regarding biological or physiological needs satisfaction
• High Grumbles – concerns over esteem and/or self-esteem issues
• Metagrumbles – higher level complaints concerns value of human life, truth, justice, beauty, perfection, etc.
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LOW GRUMBLES
• Food• Sleep• Shelter• Health
• Workplace• Safety• Comfort• Non-restrictive
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HIGH GRUMBLES
• Dignity• Self-respect• Respect from others• Praise• Rewards• Worthiness
• Preconditioned that basic needs are met
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METAGRUMBLES
Meta-needs
Perfection
Beauty
Justice Truth
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HUMANS WILL ALWAYS COMPLAIN
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MASLOW
-high level self-actualizers focus on moving forward with their lives, according to their values, avoid blaming or resenting others and learn from past experiences-
-”What a man can be, he must be”
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SELF-ACTUALIZATION
• Self-aware, focused on personal growth
• Interest is with fulfillment of personal accomplishments or intended destiny
• Self-indulgence = enjoyable
• Meta-regulation of mood
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MOTIVATION
• Intricately linked to emotions
• Impacts social achievement goals
• Regulated with EI
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MOTIVATION AND EI
Motivation
• Enthusiasm
• Initiative
• Persistence
• Positive attitude
Emotional intelligence
• Creativity
• Passion
• Optimism
• Drive
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EMOTIONAL INTELLIGENCE
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GRUMBLES VS. COMPLAINTS
• Harassment • Bullying• Justice• Pay• Assignments• Fairness• EEO issues
• Job satisfaction
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ASSOCIATING THE GRUMBLES
Low grumbles >>>>> smoke, conflict, disagreement
High grumbles >>>>>> bullying, harassment
Meta grumbles >>>>>> toxic environment, disarray
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ADDRESSING THE PRE-CONDITIONS
• Are basic needs met in the workplace for comfort, i.e., temperature, ergonomics, lighting, etc.
• Are safety concerns addressed; security, OHSA standards, MSDS compliance, etc.
• Are recognition programs in place to provide opportunities to develop or enhance self-esteem
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RAISING THE LEVEL OF NEED
• Self-awareness
• Self-confidence
• Self-control
• Knowledge
• Attitude
• Behavior
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APPLYING KAB FOR SELF-ACTUALIZATION
• Workplace attributes• Training• Professional
development• Morale boosters• Positive
reinforcement• Management
coaching
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RESPONDING TO COMPLAINTS
• What level of needs have been met?• Are bad behaviors
creating negative emotions?• Does incivility eat
away at workplace culture?• Do the grumbles
hold water?
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……OR AT LEAST REDUCED!
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POSSIBLE WAYS TO REDUCE GRUMBLES
• Recognize bad behaviors and find ways to address before they become complaints• Assess workplace culture to determine what
Grumbles are shared overall• Focus on workplace justice as a means to improve
organizational health• Fairness, procedures and reactions
• Review training programs, codes of conduct• Promote active Emotional Intelligence activities
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REFERENCES• An Investigation of Maslow’s Need Hierarchy and “grumble”
theories, Gail Stansbury Brown, The University of Texas at Austin, 1991
• Are You a Metagrumbler?, James Napier, 2007• Emotional Intelligence and the Construction and regulation of
feelings, John Mayer and Peter Salovey, Applied & Preventive Psychology, 4:197-208, Cambridge University Press, 1995
• Eupsychian Management, A Journal, Abraham Maslow, Dorsey Press,1965
• Manager’s Pocket Guide to Emotional Intelligence, Emilty Sterrett, HRD Press, 2000
• Maslow on Management, Abraham Maslow, John Wiley and Sons, Inc., 1998