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Galileo Concierge Live! Your hotel through the eyes of a travel agent
Presented by:Keith Harrison & Brenda Stojentin
August 16, 2007
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Your hotel through the eyes of a travel agent…
> For a change of pace, Keith and I thought we would present a role play of how a travel agent views your property when making reservations for guests.
> In some scenario’s you will see how important information on your property is easily found while with others, information is not readily available, making the process more time consuming.
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Best Practice
1. Shop Availability in the city traveling to (HOA).
2. Property Availability – complete list of the selected property rates (HOC).
3. Rules – ie: view of cancellation policy, or required ID for special rate (HOV).
4. Book (N1INSIDE or 01INSIDE) – instant confirmation.
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Scenario #1 – Corporate booking
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Corporate Booking – Key points to consider
> Negotiated rate access is one of the most critical elements of a corporate booking
> Inside Shopper saves time and allows travel agents to confidently quote rates for multiple properties directly from the HOA screen
> All possible property features that are available at a hotel should be included in a hotels description
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Scenario #2 – Leisure Booking
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Leisure Booking – key points to remember
> Current, accurate, and complete property descriptive information is critical (example: private bath info in DESC vs. ROOM keyword)
> Descriptive text needs to be in a format that is easily read to a consumer vs. paragraph format as in 2nd & 3rd examples
> Complete Pricing Plus functionality greatly simplifies the quoting and pricing process for travel agents
> Images are extremely important and facilitate the sell of hotels.
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