KSA6th
Globally
Kuwait4th
Globally
Highestspending:
UAEQatarKSA
50 %+ 45 % 40%+
Newly available shopping space is bolstering apparel industry’s expansion.
Foreign retailers found success working with local partners such as
Al Tayer, Alshaya, Rivoli Group, Majid Al Futtaim, and Chalhoub.
Source: 2013 Global Retail Development Index, AT Kearney
“A good e-commerce website will see about a 2% conversion rate the comparable rate for a destination bricks-and-mortar retail store is 20% to 30%.”
Source: Jon Provisor, chief information officer of Guidance, a Marina del Rey
By 2015 Dubai’s Gross Leasable Area (GLA) will increase by 14% and in Abu Dhabi (where mall space is scarce) GLA will rise by 48%.
Source: 2013 Global Retail Development Index, AT Kearney
34% of UAE consumersreport makingonline B2C transactions
E-commerce: From bricks to clicks, Acuity Middle East, 2012
UAE2nd
Globally
12%
19%22%
13%
20%
8%4%
1%1%
MID-RANGE FASHION
LUXURY & BUSINESS FASHION
SPECIALIST CLOTHING
COFFEE & RESTAURANTS
OTHER
VALUE & DENIM
HOMEWARE & DEPARTMENT STORES
CONSUMER ELECTRONICS
SUPERMARKET
Highest Retailer Representation Globally
Percentage of Retailers EnteringEMEA By Sector
UK
UAEUSSpain
China
France and GermanyItalyRussia
Saudi Arabia
18 67
3
5
94
2
MENA Region Is Gaining
Five MillionConsumers Per Year
34%
“In my opinion for this region, there is even more opportunity for M-Commerce. So many people don’t have a laptop, but they do have a phone.”
Source: Sonia Lekhal, Regional Marketing Director, Souq.com
UAE Remains Attractivein Apparel Spending
39%
60%
of consumersglobally prefer to
pay by cash.
of consumers In MENA preferto pay by cash.
Source: 2013 Retail Apparel Index, A T Kearney
Source: Ernst & Young's 2012 MENA Customer Barometer
Source: How Global is the Business of Retail, CBRE, 2013
Dubai Abu Dhabi
14%
48%
futureretail.ae
2 in 5 consumers enter stores withno set idea of what to purchase. "�ese consumers are waiting to be influenced throughgood customer service." E-commerce: From bricks to clicks, Acuity Middle East, 2012
?? Primary Drivers for Investment inTechnologies for Retail Organisations:
ImproveCustomerService
Source: What’s Driving Tomorrow’s Retail Experience? Motorola, 2012
will focus onthe following:
Many retailers are testing the waters in UAE before venturing into other markets due to:
Decreasing
• Costs• Shrinkage• Customer Complaints• Operating Expenses• Overtime• Effort• Manual Efforts• Redundancy• Employee Stress• Conflict
Increasing
• Profit• Sales Revenue• Efficiency• Customer Satisfaction• Product Turnover• Multiple Sales• Employee Retention• Shareholder Value• Return on Opportunity• Consistency
Who You Will Meet
Selecting a business model and strategic expansion plan
Generating customer traffic (in store or online)
Progressing prospects to the buying stage
Getting your customers to return
Discover How To Excel in �e Following:
Consumers want
To help shape innovation
Rewards for loyalty
Payment options
GCC consumers expectedto continue spending on basic items like food and education.
Retailers like Panda and Lulu have taken a third of the time to open 100 stores when compared to Western
counterparts, such as Morrisons, Waitrose, and Sainsburys.
22%16%
16%
14%
12%
1%
8%
Tourism
Large expatcommunity
Sizeable retailsegment
Ease of doingbusiness
Food = Largest Segment ofConsumer Expenditure in �e Region
"Essentially, Future Retailis a tool to improve yourbottom line."
Rizwan Asim,SSC Al-Suwaidi Holding Company, KSA
51%
18%Keep PaceWithCompetitionIncrease
Inventory Choice
IncreaseCustomerTouch Points
ProvideInformation/Promotion
CreateProductAwareness
ImproveProductDelivery Times
Solve StaffShortages
Other
Source: Dr Martin Fabel, Partner A.T.Kearney
Retailers Retail Operators Mall Operators Store Designers
Facilities Managers Legal Advisors Investors/Financiers
Consultants TechnologyProviders
Professional ServiceProviders
