In-sync Facebook Apps
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Freshdesk is one of the fastest growing SaaS Customer Support
Solutions today
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Our mission is to power businesses to be there, everywhere customers go... And make a difference
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We Made Support Proactive
✓Customers need to talk to businesses
✓Customers want to talk to each other
✓Customers are already talking to the world
Freshdesk offers best-in-class ticket management over phone and email
Freshdesk gives businesses & their loyalists the platform to engage and build brand communities
Freshdesk brings in conversations from Facebook and Twitter right into the support portal
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Obsessed with Customer Experience
First truly social helpdeskSo businesses can be there, wherever customers go
Freshdesk Arcade Game MechanicsBecause happy agents result in happy customers
Largest gallery of custom service portal themesSo every company can tailor its customer experience, all the way
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Which Brings us to Today...
Wednesday, August 21, 13
Freshdesk Launces In-Sync Facebook App
Brings customer service right into Facebook Business Pages
Keeps communities in the service website and Facebook in sync
Bridges the loyal content creators with the passive consumers
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Why is this a big deal?
1.5 BFacebook users
80 MBrand Pages
Brand Pages Average user follows70
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The Facebook Side of the World
18%
82%
7 of 10 users would rather vent their frustrations on social networks than directly through a business’ support}
18% of users want to share ideas and give feedback to businesses they follow
82% would rather just consume information on Facebook
From where, though? Where are the loyal creators?
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The Business Side of the World
‣Loyalists flock to the service portal to contribute, co-create and learn
‣It makes sense to bridge the high value - low volume content in the service portal to the low value - high volume demand in Facebook
‣Same rich information, same viral community in Facebook and outside
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One Community, Everywhere
‣Facebook is the consumer’s heaven.
‣The service portal is where loyal enthusiasts create, share and grow.
‣Freshdesk’s In-sync Facebook App lets businesses look at Facebook as way more than just another channel... As the viral piece of their customer service strategy.
Wednesday, August 21, 13
It’s not about the channels in your service... It’s about the service in those channels.
Vikram Bhaskaran,Director of Marketing @Freshdesk
Wednesday, August 21, 13