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Hospitality and Catering Management
Food & Beverage Outlets
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General restaurant
• Single or multi-cuisine• All day dining or meal
specific• Meals offered depend
on theme or operating hours
• Usually modestly furnished and mid-priced
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Speciality restaurant
• Follow a specific cuisine/ theme for décor, ambience, food and beverages, uniforms, style of service
• E.g. Chinese, Japanese, Thai, Italian, Middle Eastern, seafood, vegetarian
• Meal specific, expensive
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Coffee shop
• Attached to hotels, airports
• Operate for 24 hrs• All day dining menu for
snacks and beverages, meal specific menus or buffets
• Informal, pre-plated service, brisk seat turnover, mid-priced
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Grill room
• Independent or attached to star hotels
• May have open kitchens• Specialise in grilled
meats, wine service• Busy during dinner or
weekends and holidays• Table reservations
needed
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Bar
• Alcoholic beverages-cocktails and snacks
• Independent or in a hotel
• Operating hours, inventory, location, choice of clients governed by law
• Themes like sports bar
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Discotheque/Nightclub
• Members or couples• Entry fee, dress code• Bar attached, snacks only• Dance floor, DJ console,
strobe lights, lasers• Open at night• Promotions like happy
hours, theme nights, ladies specials
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Lounge bar
• May be attached to a hotel/ restaurant
• Alcoholic beverages and snacks
• Plush low seating• Popular meeting place
for groups• Informal, relaxed
atmosphere
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Pub
• Made popular by UK/ Ireland
• Informal meeting place• Variety of both bottled
and draught beer like ale, bitter, stout
• Pub food and games
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Quick service(fast food restaurants)
• Easy vending foods and beverages, minimal table service
• Bulk cooking, takeaway, value meal concept
• Franchised chains like McDonalds, Burger King, KFC, Wendy’s, Domino’s Pizza, Subway
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Cafeteria
• Popular in institutions• Self service• Display counters for
F&B selection, trays for cng food
• Coupons, or payment at check-out
• Snacks and beverages or cyclic meal plans
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Poolside barbeque
• Lunch or dinner, in fair weather
• Meats, seafood and vegetables like corn on the cob, potatoes along with selection of appetisers and salads
• Beverages like beer, wine, etc
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Banquets
• Organising and managing events- weddings, conferences, meetings through indoor as well as outdoor catering
• Major source of revenue generation
• Some hotels specialise in MICE business
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Room Service/In-room dining
• Food and beverage service served in guest rooms
• Use of trolley or trays• Service may operate 24
hrs or for specified time duration
• Menu folders and door knob menu provided in guest rooms
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Internet Cafe
• An internet café or cybercafé provides internet access to the public, usually for a time-based rate fee. They may provide snacks and drinks, hence called café.
• E.g. Java Green at Reliance World
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Coffee/Espresso bar
• Specialise in beverages made from espresso coffee,tea along with sandwiches, cookies, pastries and merchandise
• Often have public WiFi access to provide Internet services to people using laptop computers on the premises.
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Food court• Food courts consist of a
number of vendors at food stalls or service counters. Meals are ordered at one of the vendors and then carried to a common dining area. Food courts may be found in shopping malls, airports, train stations, etc
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Vending machines
• Dispense pre-packed or portioned food and beverages when coins or tokens are inserted
• Used in areas with high labour cost or limited space
• Sited in shopping centers, institutions, bus/train stations, airports, etc
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