![Page 1: FMU 2018 Staff Satisfaction Survey Summary€¦ · FMU 2018 Staff Satisfaction Survey Summary February 2019. Overview Delivered using the same method as 2016 survey • Online •](https://reader033.vdocuments.mx/reader033/viewer/2022042208/5eab913c6bb959038c3f28fc/html5/thumbnails/1.jpg)
FMU 2018 Staff Satisfaction Survey Summary
February 2019
![Page 2: FMU 2018 Staff Satisfaction Survey Summary€¦ · FMU 2018 Staff Satisfaction Survey Summary February 2019. Overview Delivered using the same method as 2016 survey • Online •](https://reader033.vdocuments.mx/reader033/viewer/2022042208/5eab913c6bb959038c3f28fc/html5/thumbnails/2.jpg)
Overview
Delivered using the same
method as 2016 survey
• Online
• Easy to access and
use
806 responses (up 20%)
67% female (in line with 2016)
City East18%
City West31%
Magill11%
Mawson Lakes25%
Mt Gambier1%
Whyalla3%
101 Currie St11%
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Most Satisfied
Respondents were most
satisfied with
• Security
• Chauffeured
Vehicles
• Porter
91%
89%
90%
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Least Satisfied
Respondents were least
satisfied with
• Food and
Beverage
• Bike Facilities
• Cleaning
75%
74%
79%
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Overall SatisfactionOverall
satisfaction
with FMU
Services
2012 82%
2014 88%
2016 83%
2018 84%
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St Total
2016 2018
84%
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Service Categories
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Bike Facilities Importance
Rating
40%
Satisfaction
Rating
74%
Utilisation
15%
0
5
10
15
20
25
30
35
40
45
50%
55%
60%
65%
70%
75%
80%
85%
90%
City East City West Magill Mawson Lakes Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 2 1.64Mostly Dissatisfied 7 5.74Somewhat Dissatisfied 12 9.84Neither Satisfied or Dissatisfied 6 4.92Somewhat Satisfied 27 22.13Mostly Satisfied 52 42.62Completely Satisfied 16 13.11Total Respondents 122 100.00
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Chauffeured Vehicles
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 6 1.49Mostly Dissatisfied 3 0.74Somewhat Dissatisfied 8 1.98Neither Satisfied or Dissatisfied 9 2.23Somewhat Satisfied 27 6.68Mostly Satisfied 156 38.61Completely Satisfied 195 48.27Total Respondents 404 100.00
Importance
Rating
46%
Satisfaction
Rating
89%
Utilisation
50%
0
20
40
60
80
100
120
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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0
20
40
60
80
100
120
140
160
180
200
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction2018 Respondents 2016 Respondents 2018
Cleaning
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 7 1.11Mostly Dissatisfied 18 2.85Somewhat Dissatisfied 44 6.96Neither Satisfied or Dissatisfied 32 5.06Somewhat Satisfied 117 18.51Mostly Satisfied 305 48.26Completely Satisfied 109 17.25Total Respondents 632 100.00
Importance
Rating
86%
Satisfaction
Rating
79%
Utilisation
78%
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FM Assist Enquiry Importance
Rating
76%
Satisfaction
Rating
87%
Utilisation
82%
0
50
100
150
200
250
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 7 1.06Mostly Dissatisfied 5 0.76Somewhat Dissatisfied 15 2.28Neither Satisfied or Dissatisfied 31 4.70Somewhat Satisfied 42 6.37Mostly Satisfied 278 42.19Completely Satisfied 281 42.64Total Respondents 659 100.00
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Food and Beverage Importance
Rating
68%
Satisfaction
Rating
75%
Utilisation
77%
0
50
100
150
200
250
50%
55%
60%
65%
70%
75%
80%
85%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 14 2.25Mostly Dissatisfied 31 4.98Somewhat Dissatisfied 45 7.22Neither Satisfied or Dissatisfied 38 6.10Somewhat Satisfied 136 21.83Mostly Satisfied 294 47.19Completely Satisfied 65 10.43Total Respondents 623 100.00
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Grounds
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 1 0.19Mostly Dissatisfied 6 1.13Somewhat Dissatisfied 15 2.82Neither Satisfied or Dissatisfied 32 6.02Somewhat Satisfied 59 11.09Mostly Satisfied 273 51.32Completely Satisfied 146 27.44Total Respondents 532 100.00
Importance
Rating
73%
Satisfaction
Rating
84%
Utilisation
66%
0
20
40
60
80
100
120
140
160
180
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents2016 Respondents 2018
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Mail and Courier
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 1 0.17Mostly Dissatisfied 10 1.71Somewhat Dissatisfied 21 3.58Neither Satisfied or Dissatisfied 60 10.24Somewhat Satisfied 88 15.02Mostly Satisfied 254 43.34Completely Satisfied 152 25.94Total Respondents 586 100.00
Importance
Rating
68%
Satisfaction
Rating
82%
Utilisation
73%
0
20
40
60
80
100
120
140
160
180
200
40%
45%
50%
55%
60%
65%
70%
75%
80%
85%
90%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Maintenance
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 1 0.16Mostly Dissatisfied 4 0.65Somewhat Dissatisfied 30 4.91Neither Satisfied or Dissatisfied 43 7.04Somewhat Satisfied 83 13.58Mostly Satisfied 264 43.21Completely Satisfied 186 30.44Total Respondents 611 100.00
Importance
Rating
84%
Satisfaction
Rating
84%
Utilisation
76%
0
20
40
60
80
100
120
140
160
180
200
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Parking Importance
Rating
67%
Satisfaction
Rating
76%
Utilisation
60%
0
20
40
60
80
100
120
140
160
180
200
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 19 3.95Mostly Dissatisfied 16 3.33Somewhat Dissatisfied 40 8.32Neither Satisfied or Dissatisfied 46 9.56Somewhat Satisfied 67 13.93Mostly Satisfied 176 36.59Completely Satisfied 117 24.32Total Respondents 481 100.00
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Pool Cars Importance
Rating
45%
Satisfaction
Rating
86%
Utilisation
25%
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 1 0.49Mostly Dissatisfied 2 0.98Somewhat Dissatisfied 1 0.49Neither Satisfied or Dissatisfied 23 11.22Somewhat Satisfied 13 6.34Mostly Satisfied 85 41.46Completely Satisfied 80 39.02Total Respondents 205 100.00
0
10
20
30
40
50
60
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
City East City West Magill MawsonLakes
Mt Gambier Whyalla 101 Currie St
Resp
on
den
ts (
n)
Sati
sfa
cti
on
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Porter Importance
Rating
52%
Satisfaction
Rating
90%
Utilisation
39%
0
20
40
60
80
100
120
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 0 0.00Mostly Dissatisfied 1 0.32Somewhat Dissatisfied 3 0.99Neither Satisfied or Dissatisfied 16 5.10Somewhat Satisfied 17 5.41Mostly Satisfied 111 35.35Completely Satisfied 166 52.87Total Respondents 314 100.00
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Printing (UniPrint)
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 3 0.80Mostly Dissatisfied 2 0.54Somewhat Dissatisfied 6 1.61Neither Satisfied or Dissatisfied 38 10.19Somewhat Satisfied 35 9.38Mostly Satisfied 149 39.35Completely Satisfied 140 37.53Total Respondents 373 100.00
Importance
Rating
59%
Satisfaction
Rating
85%
Utilisation
46%
0
20
40
60
80
100
120
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Refurbishment and Building Projects
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 7 2.34Mostly Dissatisfied 5 1.67Somewhat Dissatisfied 13 4.35Neither Satisfied or Dissatisfied 31 10.37Somewhat Satisfied 53 17.73Mostly Satisfied 139 46.49Completely Satisfied 51 17.06Total Respondents 299 100.00
Importance
Rating
69%
Satisfaction
Rating
78%
Utilisation
37%0
20
40
60
80
100
120
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Retail Stores
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 4 0.92Mostly Dissatisfied 9 2.07Somewhat Dissatisfied 17 3.91Neither Satisfied or Dissatisfied 70 16.09Somewhat Satisfied 59 13.56Mostly Satisfied 200 45.98Completely Satisfied 76 17.47Total Respondents 435 100.00
Importance
Rating
57%
Satisfaction
Rating
78%
Utilisation
54%
0
20
40
60
80
100
120
140
160
180
200
50%
55%
60%
65%
70%
75%
80%
85%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Room Bookings
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 5 0.77Mostly Dissatisfied 11 1.70Somewhat Dissatisfied 14 2.17Neither Satisfied or Dissatisfied 36 5.57Somewhat Satisfied 77 11.92Mostly Satisfied 256 39.63Completely Satisfied 247 38.24Total Respondents 646 100.00
Importance
Rating
78%
Satisfaction
Rating
85%
Utilisation
80%
0
50
100
150
200
250
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Security
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 2 0.30Mostly Dissatisfied 0 0.00Somewhat Dissatisfied 4 0.61Neither Satisfied or Dissatisfied 23 3.48Somewhat Satisfied 50 7.58Mostly Satisfied 235 35.61Completely Satisfied 346 52.42Total Respondents 660 100.00
Importance
Rating
88%
Satisfaction
Rating
91%
Utilisation
82%
0
50
100
150
200
250
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Signage
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 0 0.00Mostly Dissatisfied 1 0.52Somewhat Dissatisfied 3 1.55Neither Satisfied or Dissatisfied 30 15.46Somewhat Satisfied 26 13.40Mostly Satisfied 83 42.78Completely Satisfied 51 26.29Total Respondents 194 100.00
Importance
Rating
55%
Satisfaction
Rating
82%
Utilisation
24%
0
20
40
60
80
100
120
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Satisfaction 2016 Satisfaction 2018 Respondents 2016 Respondents 2018
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Physical/Digital Signage (New in 2018)
RespondentsSatisfaction Rating Description (n) (%)Completely Dissatisfied 1 0.45Mostly Dissatisfied 2 0.89Somewhat Dissatisfied 9 4.02Neither Satisfied or Dissatisfied 35 15.63Somewhat Satisfied 31 13.84Mostly Satisfied 94 41.96Completely Satisfied 52 23.21Total Respondents 224 100.00
Importance
Rating
59%
Satisfaction
Rating
80%
Utilisation
28%
0
10
20
30
40
50
60
70
80
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
City East City West Magill Mawson Lakes Mt Gambier Whyalla 101 Currie St
Re
spo
nd
en
ts (
n)
Sati
sfac
tio
n
Overall Satisfaction Number of Respondents
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Comparison of Utilisation, Satisfaction and Importance
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
Sati
sfac
tio
n/I
mp
ort
ance
Uti
lisat
ion
(%
)
Utilisation (%) 2016 Utilisation (%) 2018 Satisfaction 2016 Satisfaction 2018 Importance 2016 Importance 2018
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Next Steps
• Review Feedback
• Identify Opportunities
• Prioritise Actions
• Implement Changes
• Review