![Page 1: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/1.jpg)
FAST Enterprises, LLC
2013 Trainer’s ConferenceMarch 11- 12, 2013
![Page 2: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/2.jpg)
Megan Williams
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
![Page 3: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/3.jpg)
Goal of Upgrade Training
Ensure daily productivity is not negatively impacted
Users are equipped on ‘Day One in Production’
![Page 4: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/4.jpg)
Upgrade Training
The job functions do not change
The tasks do not necessarily change
The path they take to get there will most likely change
Teach the changes/differences
![Page 5: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/5.jpg)
Upgrade Training Tips
Utilize previous Expert Users
Update training material – drawing focus to major changes
Think long term
Create excitement around the Upgrade
![Page 6: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/6.jpg)
Upgrade Training
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
![Page 7: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/7.jpg)
Open House
Make Change FUN
Idea: Themed Open Houses
![Page 8: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/8.jpg)
Learning Time
Ask Basic Questions What is the account number
What is the SSN
What is the mailing address
Self lead training with questions to answer prior to leaving and receiving food
![Page 9: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/9.jpg)
Fun Time
![Page 10: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/10.jpg)
Team Building Time
![Page 11: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/11.jpg)
Open House
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
![Page 12: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/12.jpg)
Ticket Out
A written comment from the learners about what they have learned, or what is still confusing to them
Each learner can turn in a
Ticket Out
![Page 13: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/13.jpg)
What does ‘Ticket Out’ do for you?
Know
CheckDecide
Answer
Pulse
![Page 14: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/14.jpg)
Ticket Out
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
![Page 15: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/15.jpg)
WOW
“WOW” Board
Identify the most important thing they have learned so far
Something that has WOWed them
![Page 16: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/16.jpg)
WOW Wall
![Page 17: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/17.jpg)
Upgrade Training Overview
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
![Page 18: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/18.jpg)
Checking for Understanding
Stop and ask learners to say or do something with the information learned
Hands-On and Head-On
Learning
![Page 19: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/19.jpg)
Checking for Understanding
Hear
Understand
Apply
![Page 20: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/20.jpg)
Checking for Understanding
“What is expressed by the learner is often more important than what is expressed to the learner.” -Win Wenger
![Page 21: FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013](https://reader035.vdocuments.mx/reader035/viewer/2022070410/56649f125503460f94c25864/html5/thumbnails/21.jpg)
Conclusion
Upgrade Training
Ways to encourage excitement around an upgrade
Checking to make sure it Sticks!
Activity