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Facilitating at a Distance
The Essentials of
Virtual Learning Facilitation
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Welcome to Module 2REVIEW
• Began building a learning community– Introductions using vision of effective VTs as content
• Presented the VTF Triad Model– Content, Process, Engagement– Facilitate Yourself First (role shift)
• Basics of VTF Design– Design for Customer (archer story)– Manage Content Dilemma (inspire vs. overwhelm)– Design to Objectives for Content, Process, & Engagement
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Facilitating the Learning Process & Yourself
• Explore Delivery Modes
• Explore Experiential Activity Model
• View Mistakes as Opportunities
• Embrace the Unexpected
Module 2 Agenda
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Operating Agreements
• I will dial in on time, from a quiet area
• I will not multi-task
• I will participate fully
• I will speak up clearly and identify myself before speaking.
• I will be concise in my comments
• I will take responsibility to assure my voice is heard
• I will be responsible for my own learning
• I agree to allow you to call me by name for input
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Process Triad
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Dynamic
Engaging
Aligned
Learning Facilitation
Content (What)
Process (How)
Engagement (Who)
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Delivery Modes
• Lecture
• Experiential Activities
• Story
• Role Play
• Sharing
• Dialogue
• M e t a p h o r
• Coaching
• Discussion
• 3rd Party Sources
Interactive
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Why Interactive Activities?
• Active engagement yields much higher learning retention (75% vs. 5% for lecture)
• Can quickly open minds to learning.
• Places responsibility for learning on participant.
• Accommodates varied perceptual and processing styles.
• Makes learning more pragmatic.
• Can facilitate commitment to action.
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Kolb Learning Cycle
Activity
Reflect
Generalize
Apply
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Experiential Activity
Counting Exercise
• Activity Objective: Tune in to virtual environment.
• Learning Objective: Experience Kolb Learning Cycle.
• Instructions: Count up to x as a group.
• Rules: – Only one person speaks at a time.
– Start over if anyone talks at the same time.
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Around the Cycle
• Reflect (What?)
– What happened for you personally?
– What worked? What didn’t?
• Generalize Learning (So What?)
– What did this teach you about objective: tune in to virtual environment?
• Application (Now What?)
– How can you use what you learned?
– Commitments to action?
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Kolb Learning TheoryConcrete and Abstract Perceivers
• Concrete absorb information through direct experience “ACTIVITY”
• Abstract take in information through analysis observation, and thinking “GENERALIZE”
Active and Reflective Processors
• Active make sense of experience by immediately using the new information “APPLY”
• Reflectivemake sense of experience by reflecting and thinking about it “REFLECT”
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Kolb Learning Cycle
Activity(Feeling)
Reflect(Watching)
Generalize(Thinking)
Apply(Doing)
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Why Debrief Activities?
• To expand learning across a large group
• To inquire along learning objectives
• To find behavioral patterns
• To offer feedback and coaching
• To gather input to take next steps
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How to Debrief
• Reflect (What?)
–What happened for you?
–What worked? What didn’t?
• Generalize Learning (So What?)
–What did this teach you about objective: listening in virtual environments?
• Application (Now What?)
–How will you use what you learned?
–Commitments to action?
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Managing the Learning Process
• Explore Delivery Modes
• Explore Experiential Activity Model
• View Mistakes as Opportunities
• Embrace the Unexpected
Checkpoint2
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Engagement Triad
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KnowGroup
ConnectGroup
ConnectWith
Group
Learning Facilitation
Content (What)
Process (How)
Engagement (Who)
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Ooops!
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Why Mistakes = Opportunity
• Chaos = opportunity
• Unexpected events rich learning
• Acknowledging mistakes builds trust & connection
• Look for gifts in mistakes
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Managing the Learning Process
• Explore Delivery Modes
• Explore Experiential Activity Model
• View Mistakes as Opportunities
• Embrace the Unexpected
Checkpoint2
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Facilitator Triad
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LearningFacilitator
Awareness
Intention
Attention
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Embrace the Unexpected
• This is a group storytelling exercise.
• Objective: To practice leaning into unexpected learning opportunities
• I’ll start the story.
• The next person I call on will continue the story with only a single sentence.
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Content (What)
Process (How)
Engagement (Why)
Learning Facilitation
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RelevantContent
Advancing Learning
Objectives
GroupEngaged
in Process
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Close
• Review
• Learning
• Volunteers: Prepare 5-10 activity using one of the Interactive Delivery Modes
• Feedback
• See you Friday at 3:30pm CST