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Esri International User Conference | San Diego, CA
Demo Theater |
Troubleshooting Mobile Device Issues from Support PerspectiveTodd Stuber and John Gravois
July 12, 2011
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Agenda
• Hardware
• Software
• Device Connections
• GPS Tools
• Data
• Project Scope
• Mission Planning
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Hardware
• Mobile devices
• Laptops
• Tablet PCs
• Laser rangefinders
• Cameras
• GPS
• Scanners
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Hardware Challenges
• Device limitations- Physical memory
- Screen size
- Processor power
- Storage options
• GPS Accuracy
• Device settings- COM ports
- Baud Rate
- Protocol
- USB/Bluetooth partnerships
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Software
• Mobile GIS software
• Connection software
• GPS software
• Device software
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Software Challenges
• Error messages and common issues- GPS Not Found
- Error 55 or Error Code 5 (ArcPad)
- No GPS Fix
• Troubleshooting Tips- ActiveSync/Mobile Device Center
- Find GPS/GPS Debugger (ArcPad)
- GpsGate (Franson)
• Workflow- Unsupported data types
- Order of operations
- Invalid features
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Connections
• Mobile device to desktop PC- Mobile Software Deployment, Data Transfer
• External device connections- GPS, camera, rangefinder, scanner
- USB, Bluetooth, Serial
• GPS tools- Find GPS, GPS Debugger, GpsGate
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ActiveSync / Windows Mobile Device Center
• ActiveSync- Windows XP
• Mobile Device Center- Windows Vista
- Windows 7
• Connect without setting up your device
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Find GPS / GPS Debugger
The GPS/Rangefinder Debug window with NMEA 0183 GPS and rangefinder data
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GpsGate
• Supports Bluetooth GPS receivers
• Supports Garmin USB GPS receivers
• Share one GPS with several applications via Virtual COM ports
• GPS simulation and logging
No GPS or NMEA data
Valid GPS data but no fix
Valid GPS position fix
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Data
• Vector
• Raster
• Shapefiles
• Feature classes
• Basemaps
• Tables
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Data Challenges
• Size
• Labels
• Symbology
• Complexity
• Data Types
• Data Validation
• GlobalID
• Registered as Versioned (recommended)
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Check In / Check Out
• Spatial reference
• Background layers
• Reserved words
• Schema changes
• Hibernation
• ArcGIS license level (relationship class)
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Workflow
• Order of operations
• Invalid features
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Demo
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Project Planning
• Mobile Geodatabase- GlobalIDs
- Versions!
• Best Practices- Labels, and Symbology, and Map Extents – OH MY!
- Limit data and attributes to what field project requires
- Map optimization via Analyze Map tool
(Map Service Publishing toolbar)
• Scope of Project- User Interface
- Performance
- Security
Enterprise GIS
Mobile GIS
Data Collector
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Mission Planning
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Mission Planning
• GPS Controller
• GPS Almanac
• Planning Software
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Troubleshooting Mobile Issues with Esri Support
• Desktop streaming with Support
• My Mobiler
• Jing / SnagIt
• Hardware Inventory
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My Mobiler
• Mobile device users best friend
• View your mobile screen on your desktop PC
• Ideal for demonstrating behaviors to your mobile support analyst in conjunction with desktop sharing application
• Training and demos
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Questions?
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