20% structured
80% unstructured80% unstructured
90% of unstructured90% of unstructureddata is unmanageddata is unmanagedVolume of data isVolume of data isincreasing ~36%/yearincreasing ~36%/year
Source: Doculabs Source: Doculabs
3
Enterprise Content Management consists of the technologies Enterprise Content Management consists of the technologies and tools used to capture, manage, store, preserve and and tools used to capture, manage, store, preserve and
deliver contentdeliver content across the enterpriseacross the enterprise
CaptureCapture
ManageManage
StoreStore
PreservPreservee
DeliverDeliver
Improve customer service and satisfactionProvide personalized communicationEnable self-service and improve customeracquisition and retentionReduce operational costsImprove efficiency and productivity
4
Add/Create Business Value Add/Create Business Value Improve the business in a meaningful Improve the business in a meaningful waywayManage RiskManage RiskProtect the organizationProtect the organization
Address regulatory compliance requirementsAddress regulatory compliance requirementsAddress litigation requirements andAddress litigation requirements andaddress associated costsaddress associated costsEnsure business continuity and securityEnsure business continuity and security
Realize Information Technology Realize Information Technology BenefitsBenefits
Fulfill Value Creation andFulfill Value Creation andRisk Management requirementsRisk Management requirementsImprove IT effectiveness and efficiencyImprove IT effectiveness and efficiencyResource consolidationResource consolidation
Cost reductionCost reductionEnablement of future strategic initiativesEnablement of future strategic initiatives
27% of ECM users are27% of ECM users arehighly disappointed inhighly disappointed intheir ECM their ECM implementationsimplementationsSource : Jupiter ResearchSource : Jupiter Research
There is a 10x cost of There is a 10x cost of compliance by takingcompliance by takinga one-off versus an a one-off versus an integrated approachintegrated approachto compliance projectsto compliance projectsSource : Gartner GroupSource : Gartner Group
A conservative A conservative failure rate failure rate estimate of estimate of ECM ECM technologies technologies within large within large organizations organizations is 50%is 50%Source: DoculabsSource: Doculabs
EV
OLV
ING
R
EQ
UIR
EM
EN
TS
CO
RE EC
M
ImagingTransactio
nal Processing
Compliance
DigitalAsset
Management
Traditional ECM
Drive Drive Broad Broad
AdoptionAdoption
Integrate Integrate and Extendand Extend
Extend to Enterprise
Direction of ECM
PA
RTN
ER
S
OLU
TIO
NS
AN
D
EX
TEN
SIO
NS
Image Capture
Transactional
Processing
SpecializedCompliance
Vertical Solutions
Content Centric
Applications
CollaborativCollaborative DMe DM
Integrated Integrated DMDM
RMRMWCMWCMWorkflowWorkflow
FeaturesFeatures UsabilityUsability ExtensibilityExtensibility IntegrationIntegration ManageabiliManageabilityty
A unified, extensible platform for deliveringA unified, extensible platform for deliveringEnterprise Content Management solutions.Enterprise Content Management solutions.
USABILITY
USABILITY
USABILITY
MANAGEABILITY
MANAGEABILITY
MANAGEABILITY
TeamTeam
DivisionDivision
EnterpriseEnterprise
ExtranetExtranet
InternetInternet
IndividualIndividual
Business Applications(SAP, data warehouse, custom . . .)
9
ArchitectureArchitecture
ExperienceExperience
ManageabilityManageability
InteroperabilityInteroperability
ECM Components
Policy Management
Web Content Management
Forms Management
Mailbox Management
User InterfaceMicrosoft
Office
Web browsers
3rd party apps
Unified Storage Architecture
Unified Services
Workflow
Search
Metadata
Security
Policies
IRM
Library Services
Collaboration
Exchange 2007
Transport Services
Rules
Search
Policies
Security
Records Management
Document Management
SMTPSOAP
Adoption and Feedback Loop
Customers17K+ customers, 85mm+ users400+ case studies
Partners1000+ partnersGSI internal usage – Accenture, HP, EDSECM – e.g. OpenText, DocumentumLOB \ OBA – e.g. Duet SAP partnership
Press and AnalystsEWeek – “Analysts Choice”ComputerWorld – “Extraordinary”Forrester - #1 portal vendor, “Serious Development Platform”Gartner – Portal Magic Quadrant, “75% of organizations by 2H08”AMR – “SharePoint: Everyman’s Enterprise SharePoint: Everyman’s Enterprise Everything?Everything?
Capture a remote page's HTML using the Page Viewer Web Part
Capture a remote page's HTML using the Page Viewer Web Part
Remotely consume a SAP content via the iView webpart
Remotely consume a SAP content via the iView webpart
Pull data registered from the Business Data Catalog (BDC)
Pull data registered from the Business Data Catalog (BDC)
Grab a remote block of HTML via WSRP (platform neutral) consumption
Grab a remote block of HTML via WSRP (platform neutral) consumption
Search and discover indexed content from structured and unstructured data sources
Search and discover indexed content from structured and unstructured data sources
Deliver and interact with XML Data through DataViews
Deliver and interact with XML Data through DataViews
Embed third-party custom Web Parts
Embed third-party custom Web Parts
Render data retrieved via a RSS feed
Render data retrieved via a RSS feed
Call KPIs directlyCall KPIs directly
Render local data and content Render local data and content
Deliver Data via platform neutral (SOAP) Web Services
Deliver Data via platform neutral (SOAP) Web Services
Info
rmat
ion
Info
rmat
ion
Process
Process
StructuredStructured
UnstructureUnstructuredd
PeoplePeople
Ad-HocAd-HocOffice Office
ApplicationsApplications
2007_DellOnSharepoint.pdf
Enable Communities with Social Enable Communities with Social ComputingComputing
IT is a more efficient cost center
IT is a business enabler
IT is a cost center
IT is a strategic asset
Basic e-mail, file shares, face-to-face meetings as Collaboration; possible ad-hoc workspaces or portals exist; possible static intranet
Org-wide collaboration infrastructure in place; possible experimentation with social computing, but not part of infrastructure
Fully managed collaboration platform with governance and pervasive access; disconnected, cross-firewall collaboration; content-centric social computing capabilities
Seamless, federated collaboration across the firewall; building robust composite applications; people-centric social computing capabilities
“Our IT staff members enjoy a more supportable environment that lets them tackle other important tasks and gives them more time to focus on supporting business operations.”
Rich Noonan, Infrastructure Group Department Manager, Enterprise Rent-A-Car
… in the same way that you wouldn't want to piecemeal the different parts together to make a car, why would you want to buy products and technologies for your IT infrastructure separately from multiple vendors?
Jonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte.
"The potential of Office SharePoint Server 2007 to make it easier for IT to manage data is huge. One product lets us solve workflow, business intelligence, and collaboration issues across MTV.”
Daphne Thompson, Business Intelligence Analyst, MTV