Download - End user computing satisfaction (eucs)
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End User Computing Satisfaction (EUCS)
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• Model ini dikembangkan oleh Doll dan Torkzadeh (1988) yang digunakan untuk mengukur kepuasan pemakai akhir komputer. Mereka mengembangkan instrumen pengukur kepuasan yaitu instrumen end user computing satisfaction
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• (EUCS). Doll dan Torkzadeh mengembangkan instrumen EUCS yang terdiri dari 12 item dengan membandingkan lingkungan pemrosesan data tradisional dengan lingkungan end user computing, yang meliputi 5 komponen: Isi (content), Akurasi (accuracy), Bentuk (format), Kemudahan (ease) dan Ketepatan Waktu (timeliness).
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Studi kasus
• Coba buka web site internet bangking suatu bank kemudian kita nilai tingkat kepuasan customer.
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Content
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Kekurangan Solusi
Banyak fasilitas yang belum diketahui oleh
banyak orang
Lebih memperbanyak sosialisasi tentangproduk pada lebih banyak kalangan.
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Accuracy
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Kekurangan Solusi
Belum banyak kalangan yang mampu untuk bersaing
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Format
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Kekurangan Solusi
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Easy Of Use
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Kekuangan Solusi
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Time Lines
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Kekurangan Solusi