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Katie McMahon General Manager Zero Harm, KiwiRail
Strachan Crang Head of Business Transformation, KiwiRail
Peter Buckley Mechanical Engineer, KiwiRail
Employee engagement in action
Unleashing the Power of Engagement – Employee Engagement in Health and Safety
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Unleashing the power of
engagement
10 May 2018
Engaging our people
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Who we are
• 3,400 employees
• 76% union members
• 3,500 km of track
operated and maintained
• 6.6m sleepers, of which
48% are concrete
• Manage
18,000ha of land
• Own more than
1,500 buildings
• 3 long distance passenger
experiences between
• Auckland and Greymouth
• 160,000 passengers per year
• Stops at 23 towns and cities in NZ
• 98 tunnels
• 1,322
bridges
• 244 locomotives
• 4,578 wagons
• 91% of all freight
arrives on time
• 3 ships
• 750,000
passengers
• 4,000 sailings
• per year
• 1 million net
tonnes of freight
carried per annum
ONE MILLION TOURIST We carry more than one million tourist passengers each year
32 MILLION JOURNEY We help commuters make more than 32 million
low-carbon journeys each year
We move 18 million tonnes of freight each year
We enable passenger growth of 17% in Auckland (2016/2017)
16% MARKET SHARE We carry around 16% of New Zealand’s
total freight task (tonnes-km)
We transport around 25% of New Zealand Exports
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It’s only a quick weld
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All the welders know
what to do
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We only have that in our
budget
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It is what we were taught
in our apprenticeship
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Was only a small burn
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Our problem
Environmental Organisational Cultural
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Lewins
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ADKAR
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Restructuring
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McKinsey 7 step
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High Performance High Engagement
Incident Investigation HPHE
working group
Rollout Review and
improve
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HPHE – What is it?
Partnership
model
Growing
our people
Built on
trust
Interest based
problem-solving
techniques
Retaining leaders’
and workers’ rights
Enabling our
frontline people to
solve problems
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HPHE – Framework
HPHE
Leadership, accountability
and Governance
Values
Continuous Improvement:
tools and methodology
Union partners
Customer Commercial Outcomes
Frontline participation
Leadership Culture Engagement Performance
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Organisational Values
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HPHE – An enabler for Zero Harm
Values-based
approach
“Care & Protect”
Bottom-up culture
Visible leadership
approach
Change the
environment,
not the people
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Interest Based Problem Solving
Step 1 Define the issue
Step 2
Step 3
Step 4 Identify interests
Develop options
Craft a solution
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Hotworks story
How do we resource our people to be competent,
equipped and prevent harm when carrying out
Hotworks tasks within KiwiRail Rolling Stock Asset
Services?
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Engaging our teams
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Solutions – Standardisation
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Solutions – Teams assessing risk
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Solutions – Rethinking training
• Awareness training for 480 trade staff and
administration
• Skill training for 240 trade staff
• Redesign of KiwiRail Hot works training material
• New assessors and assessment regime
• Safe Work Conversation template
• Ongoing improvements
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Our results
0
2
4
6
8
10
12
14
16
FY13 FY14 FY15 FY16 FY17 FY18
Nu
mb
er
of
inju
rie
s
Financial year
NT
FAI
LTI
MTI
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HPHE – Results
Safety People Productivity Relationships
33% REDUCTION in hours spent on
locomotive maintenance
NPS Engagement
score up from
-21 (2016)
to +1
NPS Participation
up from
47% (2016)
to 81%
45% Reduction
in injuries
since 2016
WINNER of the NZ Workplace
Safety Awards
Engagement category
Collective agreement
Negotiations
4 HOURS (2018) down from
3 months (2016) EBITDA PER
EMPLOYEE
+33% since 2016
PASSENGER NPS INCREASE BY 22% SINCE 2015
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