1
Presented by: Chammem Abdelkarim
Organizational aspects of the Conformity
Assessment: roles and relationship between the
Designating Authorities, Conformity Assessment
Bodies, Certification Bureaus and Test labs
Presented by: Chammem Abdelkarim
Electronic Procedures
of type approval
Tunisian approch
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3
Conclusion Conclusion
Plan
Presented by: Chammem Abdelkarim May 2016
System Information & Business Application System Information & Business Application
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
4
Conclusion Conclusion
Plan
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
Presented by: Chammem Abdelkarim May 2016
System Information & Business Application System Information & Business Application
3
1- Introduction
5
Control and examination organisms play a major role in security of property and of persons. They are involved in many areas of control such as: Industrial, electrical installations, welding, snap-on apparatus, food processing industry, health, environment, building, tourism, information technology.
In this context the One-Stop Shop of Information Technology and Communication has been created by decree 2639 on 21 July 2008 in order to provide administrative authorizations dealing with import operations and marketing systems.
Presented by: Chammem Abdelkarim May 2016
6
Conclusion Conclusion
Plan
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
Presented by: Chammem Abdelkarim May 2016
System Information & Business Application System Information & Business Application
4
Different tasks and their modalities of execution,
The respective responsibilities of the different dealers or operators,
The methods of establishment of the different documents necessary for administrative, financial, accounting, operational and technical management,
Control modalities at every stadium of the system information.
2- Procedure
Procedure is an orderly and formal description of series of operations and instructions to make the system consistent shared reliable and credible. It specifies in particular
7 Presented by: Chammem Abdelkarim May 2016
2- Procedure
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Written procedures, validated and integrated
in our business applications allows each agent to:
Act with Perfect knowledge of the system,
Process documents according to the pre-defined
conventions easily,
5
2- Procedure
9 Presented by: Chammem Abdelkarim May 2016
It represents also:
An efficient tool of training for newly recruited,
transferred or appointed provisionally employee,
A written support for the execution of daily’s
agent tasks,
Monitoring tool for internal and external auditors.
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Conclusion Conclusion
Plan
Presented by: Chammem Abdelkarim May 2016
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
System Information & Business Application System Information & Business Application
6
3- System Information & Business Application
11 Presented by: Chammem Abdelkarim May 2016
a) System Information (Definition)
A system information (SI) is a group organized by resources (hardware, software, personnel, staff, data and procedures) who allows to collect, to regroup, to classify, to deal and to broadcast information in a given environment.
12 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
The perimeter of the term System Information can be different from an organization to other one and can cover depending on circumstances all or part of the following elements.
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Data base entreprise,
Tool of Customer Relationship Management,
Business applications,
Network infrastructure,
Data servers and of storage systems,
Application servers,
Security device.
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3- System Information & Business Application
a) System Information (Definition)
a) System Information (objectives)
The system information coordinates the
activities of the organization. It is the vehicle of
communication in the organization. Besides, SI
represent all resources and systems (persons,
material, software) organized for following
objectives:
14 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
8
The optimization of the processes of
management
The coherence and homogeneity of
information (the single file articles, the single file clients, etc.) who allows to respect norms,
Sharing the same system information
facilitating internal communication or mobility.
Integrity and uniqueness of the System
information,
15 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
Computerize and automate approval and technical control processes,
Ensure the effectiveness and speed of processing customer requests,
Ensure transparency of approval procedures and technical control,
The One-Stop Shop has develop a specific business application in order to:
16 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
b) Business Applications (Objectives)
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Reduce the time required for the clearance of samples,
Guarantee an adequate service and a better quality,
Favor communication between colleagues,
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3- System Information & Business Application
b) Business Applications (Objectives)
Consultation
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3- System Information & Business Application
Modules to be integrated
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Regulation
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3- System Information & Business Application
Modules to be integrated
Advanced research
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3- System Information & Business Application
Modules to be integrated
11
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3- System Information & Business Application
Workflow to ensure traceability
Modules to be integrated
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3- System Information & Business Application
Security
Modules to be integrated
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3- System Information & Business Application
Access rule and access list
Modules to be integrated
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3- System Information & Business Application
Backup
Modules to be integrated
13
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3- System Information & Business Application
Product administration
Modules to be integrated
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3- System Information & Business Application
Document administration
Modules to be integrated
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Modules to be integrated
Consultation and regulation,
Risk management,
Statistics and reporting,
Workflow to ensure traceability,
Security,
Backup,
Search,
27 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
b) Business Applications
Administration,
Case Study Type Approval File
Selection of the appropriate desks (stakeholders)
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3- System Information & Business Application
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Case Study Type Approval File
Creation task for each stakeholders
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3- System Information & Business Application
Case Study Type Approval File
Creation of a work order
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3- System Information & Business Application
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Case Study Type Approval File
File transfer to the lab
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3- System Information & Business Application
Case Study Type Approval File
Intervention report
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3- System Information & Business Application
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Case Study Type Approval File
Request for additional information
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3- System Information & Business Application
Case Study Type Approval File
Retransmission file to the lab
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3- System Information & Business Application
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Case Study Type Approval File
Transmission of final report
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3- System Information & Business Application
Case Study Type Approval File
Consultation of the report
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3- System Information & Business Application
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Customer’s samples management
An organization of technical control or a measurement laboratory should have a store in its places to take delivery of samples taken by the inspector or deposited directly by the importer.
The reception of these samples, their stocking, their exit and all the input and output movements have to be to manage by a written procedure.
37 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
The automation of procedures using a working flux (Workflow) included into a module of management of samples will provide a quick access to the various locations of products.
Customer’s samples management
The responsible of the store must index the sites of samples while creating zones (zones of products object of requests of approvals, a second zone reserved for articles object of requests of conformity, a third one for those of technical import control).
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3- System Information & Business Application
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The place of warehousing of samples must be a sure place secured and monitored by surveillance cameras. It is primordial that it is not wet or basement to preserve the proper functioning of the product and to avoid any flood disaster.
Customer’s samples management
The IT management module of these samples should include mandatory fields such as:
39 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
Customer’s samples management
40 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
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The type or designation,
The brand name,
The model,
The quantity,
Customer’s samples management
The serial number,
The folder reference.
The customer name,
41 Presented by: Chammem Abdelkarim May 2016
3- System Information & Business Application
42
Conclusion Conclusion
Plan
Presented by: Chammem Abdelkarim May 2016
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
System Information & Business Application System Information & Business Application
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The one-stop shop gives to his customers and
to the various partners (control organism) a
multitude of benefits and of services across client
services, partner and job included at the level of
its site web https://guichetunique-tic.cert.tn.
He assures besides a big suppleness and
simplicity of use for the store of requests client,
their consultation and their coherent.
4- One-Stop Shop online services
43 Presented by: Chammem Abdelkarim May 2016
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4- One-Stop Shop online services
Authentification
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4- One-Stop Shop online services
Consultation
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4- One-Stop Shop online services
Deposit of application
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47
Conclusion Conclusion
Plan
Presented by: Chammem Abdelkarim May 2016
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
System Information & Business Application System Information & Business Application
5- Statistics
48 Presented by: Chammem Abdelkarim May 2016
952 1859
813 323 4007
6280
17
5 31
82 205
14574
6.5% 12.8% 5.6%
2.2%
27.5%
43.1%
0.1% 0.0% 0.2% 0.6% 1.4%
100%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
0
2000
4000
6000
8000
10000
12000
14000
16000
Demand relating to telecommunications equipment
Between:01/01/2015 And: 31/03/2015
Nbr des demandes % par rapport au total
25
49 Presented by: Chammem Abdelkarim May 2016
5- Statistics
4499
9870
536 159
15064
30%
66%
4% 1%
100%
DÉPOSÉES DIRECTEMENT AU GU-TIC DÉPOSÉES VIA LE WEB DÉPOSÉES VIA TTN PARVENUES DU MINISTÈRE DE COMMERCE
NBR TOTAL DEMANDES DÉPOSÉES AU GU-TIC
Number of applications submitted to the GU-Tic
Between: 01/01/2015 And: 31/12/2015
50 Presented by: Chammem Abdelkarim May 2016
5- Statistics
1.98
2.11
1.21
1.8
1.62
2.02
1.43
1.73
0
0.5
1
1.5
2
2.5
0
0.5
1
1.5
2
2.5
Retrait pour homologation Retrait pour conformité APE Admission temporaire
Processing delays of application to release equipment
from the custom for testing purposes Year 2015
Moyenne mensuelle (demande clôturée) Moyenne des moyennes (demande clôturée) Objectifs
26
51 Presented by: Chammem Abdelkarim May 2016
5- Statistics
9.1
8.35
3.51
5.5
7
11
9.53
8.75
3.92
6.05
7
10.4 10 10
5
10 10 10
0
2
4
6
8
10
12
Attestation d'homologation Attestation de conformité AMC Avis technique D41 Avis technique Contrôle équipement radiomaritime
Processing delays of application processed by different offices Year
2015
Moyenne mensuelle (demande clôturée) Moyenne des moyennes (demande clôturée) Objectifs
52
Conclusion Conclusion
Plan
Presented by: Chammem Abdelkarim May 2016
One Stop Shop Online Services One Stop Shop Online Services
Statistics Statistics
Procedure Procedure
Introduction Introduction 1
2
3
4
5
6
System Information & Business Application System Information & Business Application
27
53 Presented by: Chammem Abdelkarim May 2016
6- Conclusion
Following a well-written set of procedures helps employees to learn about and to do many or all aspects of their jobs independently,
They are also sets of instructions employees follow to ensure that they carry out specific tasks thoroughly and consistently
They are tailored for the organization and the job, not to a specific employee,
54 Presented by: Chammem Abdelkarim May 2016
6- Conclusion
By following procedure, even the newest
employee can learn quickly about how the organism operates and why,
Procedures should be reviewed and updated
periodically to reflect changes.