Download - Effective Communication 10 2010
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Effective Communication
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Communication Defined
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The Communication Process
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Communication Barriers
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Empathic Listening
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FacilitativeListening
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Be a Committed Listener
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Responding
Sticks and stones may break my bones, but words. . . .
can wound forever.
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The Power of Words
I didn’t say she stole the money.
I DIDN’T say she stole the money.
I didn’t SAY she stole the money.
I didn’t say SHE stole the money.
I didn’t say she STOLE the money.
I didn’t say she stole the MONEY.
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Collaboration
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Interpretation/Translation
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Customer Service
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Customer Service
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Thank you for Listening!
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BibliographyBrief thoughts about listening. Retrieved January 9, 2009 from http://www.giftoflistening.com
/listening/htmlDick, B. (1997) Communication skills. http://www.scu.edu.au/schools/gcm/ar/arp/communicn.html
Retrieved 1/30/2008.Communication: Models, process and problems. Retrieved September 15, 2010 from
http://courses.nus.edu.sg/curseEllis, Dave (2002) Falling AwakeFoulger, Davis, (2204). Models of the Communication Process. Retrieved January 14, 2009 from
http://foulger.info/davis/research/unifiedModelOfCommunication.htmHamlin, R.N.M.S., Marty A. (n.d.) Courtesy and Customer Service For the Health Care Profesional
Self-Learning Packet. www.hcmc.org/education/residency. . . Retrieved 2/4/2008.Medical Facilitation: A Communication-centered Health Care Model. Retrieved September 15, 2010
from http://www.creativehealing.orgPromoting Effective Communication, Joint Commission Perspectives, Vol. 28, #2, February 2008.
Joint Commission on Accreditation of Healthcare Organizations.River, MA, Dennis (March 2007). The Seven Challenges Workbook. Cooperative Communication
Skills for Success and Home and at Work 5th Ed. www.NewConversations.net Retrieved June 2007.
Rogers, Carl R. and Farson, Richard E. (1987) Active Listening Communicating in Business Today, Retrieved 1/15/2009.
Salem, Richard (July 2003). The Benefits of Empathic Listening. http://www.beyondintractabiity.org/essay/emapthic_listening. . . Retrieved 1/31/2008.
Van Servellen, Gwen Marram (1997) Communication Skills for the Health Care Professional