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Dynamics InterpersonalEd BatistaWinter 2016CLASS 2: COMMUNICATION
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Photo by The Mighty Tim Inconnu [link]
The netBradford & HuckabayHow can we improve feedback?How can we minimize defensiveness?
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The netMe You
Yourrespons
e
Mybehavi
orMyintention
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What I knowMe
Myintention
Mybehavi
or
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What I don’tYou
Yourrespons
e
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What you know
You
Yourrespons
e
Mybehavi
or
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Me
What you don’t
Myintention
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Use the modelTo stay on your side of the Net…Focus on observed behaviorDisclose your responseWhen you do [X], I feel [Y].
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Language police“I know this is over the Net, but…”
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Language policeWhat that really means:
“This may make you defensive & I don’t care…”
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Language policeAlso, a quirk of English…
When we say, “I feel like…” or “I feel that…” what follows is not an emotion but a opinion or a belief
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Language police“I feel like you’re disrepectful…”
= Conjecture about their inner state= Over the Net= More likely to provoke defensiveness
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Language police“I feel disrepected…”
= Disclosure about your inner state= Not over the Net= Less likely to provoke defensiveness
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5 levels
Photo by Rita Willaert [link]
Richard FranciscoIn what ways do we communicate?Increasing levels of difficulty, risk & learning
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5 levels
Photo by Rita Willaert [link]
1: Ritual2: Extended Ritual3: Content4: Feelings About Content
5: Feelings About Each Other
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5 levels
Photo by Rita Willaert [link]
5: Feelings About Each Other
HardestRiskiest
Most powerful for feedback
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Use the modelIn T-group (& anywhere)What levels are we using?What levels are we stuck in?What levels are we avoiding?All levels serve a useful purpose
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Connections
Photo by Hadley Paul Garland [link]
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ConnectionsJohn GottmanHow do we connect with each other?What happens when we fail to connect?
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ConnectionsA bid can be a question, a gesture, a look, a touch—any single expression that says, “I want to feel connected to you.”
~John Gottman
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Gottman &gender
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Gottman &gender
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Gottman &gender
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Culture &communication
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Culture &Erin Meyer (& Geert Hofstede)How do cultures communicate?(A manifestation of social identity)
communication
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Communication
Low-Context High-ContextPrecise, simple,clear, repetitive& overt messages.
Complex, nuanced,multi-layered, unspoken
& implied messages.
style
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Evaluation style
Direct IndirectFrank, blunt, candid.Individuals may becriticized in a group.
Subtle, diplomatic.Criticism is given
only in private.
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Disagreement
Confrontational Conflict-AverseOpen debate is goodfor the team & doesn’timpact relationships.
Open disagreementdisrupts the team
& hurts relationships.
style
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Persuasive style
Practical ConceptualStart with opinions &facts. Add concepts tojustify conclusions.
Start with underlyingprinciples. Add facts
to justify theories.
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Source of trust
Task Accomplishment Personal RelationshipsRelationships begin &end quickly, based onpractical needs.
Relationships evolveover time, based
on personal networks.
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Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html