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UC Irvine, ExtensionE-Learning Communications Training Project
(Project Plan/Overview)
Mary WileyWiley and Associates
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UC Irvine, Extension is experiencing tremendous growth� 60 convenient certificate and specialized programs (on campus and online)
Project Justification/Business Case
• Need to hire new educational-related employees (all levels)• Promote current employees into supervisory roles• Keep up with present and future organizational demands
Hiring Phase
• Need effective communications skill sets based on job roles• Departmental survey(s) results • Past performance review(s) results
CommunicationsSkills
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Organizational and employee needs
Project Justification/Business Case
• Provide essential communications skill sets• Framework for on-the-job performance and successNew Hires
• Provide the essential skill sets to communicate effectively with upper management, subordinates and students
Newly Promoted Managers
• Develop an environment for self-directed learning• Need training accessible to employees at convenient
places and times• Provide the knowledge to increased job satisfaction• Improve employee retention
Both
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Increase performance review score averages in upcoming reviews Reduce employee turnover % rates from previous year(s) Create 6 new (20 minute) e-learning communications skills training
modules based on employee job roles to:� Increase on-the-job performance
� Improve employee job satisfaction
� Reduce employee turnover
Project Objectives
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Project Success Criteria
Measuring Training Project Success
• Measure existing semi-annual performance review data against future performance annual reviews
• Improve individual performance review scores(increase averages from 3s to 4s out of 5)
Performance Reviews
• Review managers’ feedback on employee effectiveness of communications skills related to overall job performance and long-term job satisfaction
Post-Training Manager Surveys
• Measure turnover rate % against previous year(s)Employee Turnover % Rates
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New hire employee communications skills training (3 e-learning modules)
Project Deliverables/Curricula
Google Drive Essentials
(Electronic Communications)
Fundamentals of Effective
Communications(Internal
Communications)
Presentation Skills
(Internal/External Communications)
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Newly promoted employees communications skills training (3 e-learning modules)
Project Deliverables/Curricula
Effective Leadership
(Supervisory Internal Communications)
Developing & Managing
Successful Teams(Supervisory Internal
Communications)
Public Speaking Techniques(Supervisory
Internal/External Communications)
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Project timeline based on employee performance reviews� Current semi-annual performance review data from June 2015
� Creates baseline for annual performance reviews in December 2016
Schedule/breakdown (ADDIE phases) – 16 months
Training Project Timeline
• 09/01/15 through 10/30/15
Analyze
• 11/02/15 through 02/26/16
Design• 02/29/16
through07/01/16
Develop
• 07/05/16
through09/02/16
Implement• 09/06/16
through12/16/16
Evaluate
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Work Breakdown Structure (WBS)
E-Learning Communications Training Project
Analyze
Research Analysis
Surveys
Needs Assessment
Report
Design
Stakeholder Meetings
Design Document
Storyboards
Develop
Modules in Captivate
Audio
Q/A Testing
Implement
Learning Management
System
Training Schedule
Tracking
Evaluate
Testing
OTJ Shadowing
Performance Reviews
Project Management
Planning
Meetings
Administration
ADDIE Instructional Design Format (Project Phases and Work Packages)
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Development Phase Work Packages – Grid View
Modules in Captivate Work Package, Activities – Modules 1 & 4 and Modules 2 & 5
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Development Phase Work Packages – Grid View
Modules in Captivate Work Package, Activities – Modules 3 & 6
Modules in Captivate Work Package – duration 30 days for each sub-work package
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Modules in Captivate Work Package – Gantt Chart View
Modules 3 & 6 Scheduled Activities and Final Approval of Modules 1 – 6 Work Package
End Date: 06/03/16
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Development Phase Work Packages – Grid View Work Packages, Activities - Audio and Q/A Testing (Modules 1 – 6)
Audio and Q/A Testing Work Packages – duration 30 days total for both work packages
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Audio Work Package – Gantt Chart View
Audio Work Package Scheduled Activities and Final Approval
End Date: 06/21/16
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Q/A Testing Work Package – Gantt Chart View
Q/A Testing Work Package Scheduled Activities and Final Approval
End Date: 07/01/16
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UC Irvine, Extension is experiencing tremendous growth
Organizational/employee need of communications skills training (role-related)
Develop 6 new (20 minute) e-learning communications skills training modules
Success criteria: 06/15 performance reviews as baseline for 12/16 reviews
� Increase on-the-job performance
� Improve employee job satisfaction
� Reduce employee turnover
Project schedule timeline: ADDIE phases (16 months)
Work Breakdown Structure (WBS) outlines work packages of ADDIE phases
Work package activities of Development phase shown in Grid and Gantt Chart views
Project Plan Summary