Driving Excellence
Ashok SootaChairman & Managing DirectorMindTree Consulting LimitedAugust 9, 2007
Microsoft Partner Summit 2007
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ContentsContents
Introduction to MindTree Growth through Partnerships Driving excellence
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MindTree – A Fact SheetMindTree – A Fact Sheet
Global presence USA – New Jersey, Santa Clara, Seattle, Chicago, Denver, D.C., Miami Europe – UK, Germany, Sweden, Switzerland, Netherlands Australia – Sydney, Melbourne Asia and Middle East – Tokyo, Singapore, Dubai India – Bangalore, Chennai, Delhi, Mumbai, Bhubaneswar (2008)
MindTree Minds – 4,900+ Most consistent performer in “Best Employer” surveys – 2004/2005/2006 Winner of Most Admired Knowledge Enterprise (MAKE) Award in India, 2006 Among Top 30 Global Outsourcers – Fortune, 2006 Youngest achiever of CMMi Level 5 and P-CMM Level 5 Highly successful IPO – listed on BSE and NSE in March 2007
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Mission, Values and DNAMission, Values and DNA
IMAGINATIONIMAGINATION JOYJOYACTIONACTION
Val
ues
D N
A
Delivering business enabling solutions and technologies
in partnership with our customers
in a joyous atmosphere for our people
Mis
sio
n
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Satisfied people, satisfied customersSatisfied people, satisfied customers
People Perception Survey
2000-01 2001-02 2002-03 2003-04 2004-05
25%
50%
75%
91%
81%
90% 90%
92.5%90%
2005-06
100%
Customer Satisfaction Survey
Scale: 4 or above on a 5 point scale
Overall Satisfaction => 4
Willingness to give repeat business => 4
Scale: 1-574%
79%
84%
87%
83%
85%
82%
90%89%
80%
86%
91%
87%
90%89%
84%
94%93%
70%
75%
80%
85%
90%
95%
100%
Mar-03 Oct-03 Mar-04 Oct-04 Mar-05 Oct-05 Mar-06 Oct-06 May-07
Overall Satisfaction >=4 Willing To Do Repeat Business >=4
With robust growth, we have kept track of People Satisfaction and Customer Satisfaction
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Engaging with MindTree MindsEngaging with MindTree Minds
Job Challenge
Trackers
All Minds Meet
Petals
Intranets
MindTree Minds
Social Sensitivity
Families
• Arboretum• Baby’s Day Out• Diversity• 100% ESOP coverage
Talent Reviews
KnowledgeCommunities
LeadershipDevelopment
360 degree feedback
Role based training
Osmosis
ComprehensivePerformance Management
Joyous Work Environment
Reward & Recognition
Trust & Openness
Snap Shots
MissionVisionValues
MissionVisionValues
Learning and Development
Communication
Incl
usi
on a
nd
Em
pow
erm
ent Work
pla
ce
• Welcome Letter• Circle of Life• Get Dear Ones to Office
Empowerment
• TSA Trips• Dharmapuri school• Spastic society
• Flexible Hours• Sabbatical Policy• Continuing Education• Interest Groups• Healthy Mind in Healthy Body
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Why partnerships?Why partnerships?
Generate awareness Broaden solution footprint Enter new markets Drive market share Reduce costs Increase capacity Share risk of investment Gain new expertise
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Partnership framework: the overall picturePartnership framework: the overall picture
Partner Segmentation Business alliances Relationship alliances Association alliances Strategic alliances Association
Alliances
Relationship Alliances
Business Alliances
Strategic Alliances
Valu
e
Narrow BroadAlliance Scope
High
Low
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1. Value proposition
2. Identify targets and plan
3. Roles and responsibilities Approaching the customers Pipeline management Success manager Executive sponsorship
4. Establish key relationships
5. Agreement and business plan
Structured approach to partnershipStructured approach to partnership
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Making partnerships workMaking partnerships work
Partnerships work when There is mutual trust There is shared understanding of the goals There is value-add on both sides – a win-win
It is the job of the management to choose partners carefully
Partners need to look at the long-term benefits as against the short-term gains
One should be willing to invest in partners
Look for early wins
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Partnerships at MindTree Partnerships at MindTree
Several business partnerships: Microsoft, SAP, Lansa, Mercury, Business Objects, Tibco, ARM, Intel, NICT, TI, etc.
Most of the enabling functions – marketing, finance, recruiting, travel, administration, logistics, security – involve partners
Industry forums: CII, SIA, NASSCOM, SPIN, BlueTooth, Wimax Forum
People: ergoworks, Sagar Apollo, 1to1help.net Academic: PennState University USA, Symbiosis
Pune, “CampusConnect” program Society: Spastic Society of Karnataka,
Technologists for Social Action (TSA), Samarthanam, Akshayapatra
Partners are involved with all parts of the organization
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Spirit of partnership – MicrosoftSpirit of partnership – Microsoft
Microsoft helps its partners (though they have a Microsoft Consulting Services) in delivering services
Microsoft enables partners through Free training programs Sponsored Microsoft Community Portals at partner offices with
all the Microsoft technical materials, synced up with Redmond every night (we have one at MindTree office too)
Regular MSDN Techdays / Tech Mela to evangelize technology for partners
Technology Adoption Programs (TAP) give partners access to alpha / beta versions of the software to build competency
Wider exposure to MindTree capabilities through Microsoft Solutions Registry
Selling together Our customer relationships and domain understanding along
with Microsoft’s technology provide a win-win combination
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Driving excellence – management by Driving excellence – management by objectivesobjectives Objectives should be such that they make a
meaningful difference to the key stakeholders, not merely describe routine tasks
Every MindTree leader defines his / her objectives year under the following heads Customer satisfaction People satisfaction Contribution to the company’s strategic initiatives Implementation objectives Self development objectives
Objectives should be measurable and have incremental improvement goals built into them
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Driving excellence – benchmarkingDriving excellence – benchmarking
Benchmarking determines the measurement criteria for the objectives
External benchmarking Best Employer Surveys SPIN McKinsey Study AC Nielsen Study
Internal benchmarking People Perception Survey Customer Satisfaction Survey
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Driving excellence – rewards and recognitionDriving excellence – rewards and recognition
Individual Shining star Spot award Technical
appreciation award
Chairman’s award
BDM of the Year Campus Mind of
the Year
Rewards and recognition create social awareness and help building a culture of
excellence
Team Spot award Half-yearly and annual
team awards for Development projects Maintenance projects Consulting projects Technical excellence Innovation, knowledge
creation and re-use
Enabling function of the year
Other Business
partner award
Knowledge Management awards
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Driving excellence – focused process Driving excellence – focused process improvementimprovement Process improvement exercises bring
positive difference to the performance metrics in a given area in a methodical manner
ProcessNet: our process portal P-CMM Level 5: for our people processes CMMi Level 5: for our delivery processes MPower: our enterprise management system Six sigma programs: targeting processes like
travel and immigration, defect prevention, staffing, expense settlement, etc.
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Driving excellence – organizational Driving excellence – organizational knowledge and new ideasknowledge and new ideas
Knowledge is key to excellence, still the power of organizational knowledge is often under-estimated
Our Centers of Excellence (CoE) focus on a chosen area of expertise and bring out concrete solutions, e.g, in SAP, DW / BI, Testing
MindTree Incubated New Technologies (“MINT”) are the results of the work of our Research team
Knowledge Communities and platforms (“ConnectedMinds”) enable learning through sharing
Neuron – our Idea Management System Wide use of innovation techniques like Six
Thinking Hats and TRIZ
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Before we close…Before we close…
Excellence is a matter of personal drive; organizations excel when people excel
Organization can provide the right alignment of goals, the right environment and the right tools to help people excel
Like most other things in an organization, people want to see examples of excellence in their leaders, rather than just hear or read about it
Partnerships can drive excellence
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Imagination Action
Joy