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Doing Business in a Connected World
Government!
Ibrahim Ahmed Elbadawi eGovernment and Social Media Consultant @iBadawi
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@iBadawi
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1.1 Billion $ Deal businessinsider.com
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1 Billion $ Deal
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Founded: 2010 Employees: 13 Acquired by Facebook for USD 1 Billion in Apr 2012
Founded: 1889 Employees: 18,900 Filed for bankruptcy protecPon in Jan 2012
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Why Should Gov. & Non-‐Gov.
Care?
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h/p://www.rlabs.org/
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Over 6 Billion Mobile Subscribers
h/p://www.rlabs.org/
By 2025, computers will be 64 X faster than in 2013
The New Digital Age, 2013
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Over 125 million internet users in the Arab region
Dubai School of Government, The Arab World Online: Trends in Internet Usage in the Arab Region, 2013.
Over 53 million acPve users of social networking sites
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Number of New Facebook Users in Arab Region (2012)
Arabsocialmediareport.com
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Number of New Linkedin Users in Selected Arab Countries (2012)
Arabsocialmediareport.com
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“Thanks to the Internet and social networking revoluPon, the future of government is less and less in the hands of governments alone”
WEF, The Future of Government
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“Power is is being reallocated away from
states, and insPtuPons and transferred to individuals”
The New Digital Age, 2013
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What does this mean to a government?
A government’s job is to create and deliver public value to its people
The essences of digital media and connected worlds contradicts legacy assumpGons of governments'’ way of
creaGng and delivering value
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What does this mean to a government?
1-‐ Unlike the verKcal government hierarchies, communicaKons over social media are horizontal, informal, immediate, spontaneous and most likely in public!
2-‐ Individuals and amateurs can now parKcipate in delivering tasks that used to be exclusive for the corporaKons and professionals!
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Crowdsourcing Photojournalism trough … Instagram!
“We just thought this is going to be the fastest way we can cover this and it’s the most direct route” Time’s director of photography, Kira Pollack
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Copyright © Ibrahim Elbadawi 17
62%
Source: TheGovernmentSummit.ae
Do you support using social media in the design and delivery of public
services?
EmiraPs Expats
Yes, Strongly Agree
Yes, but I’ve concerns
No, but I see benefits
No, Strongly Disagree
No Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
Your ciPzens wants you to change!
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Copyright © Ibrahim Elbadawi 18
62%
Source: TheGovernmentSummit.ae
Expats
No, Strongly Disagree
No Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
How does your organizaPon use social media?
Crow
dsou
rcing
Sharing
Inform
aPon
Answ
ering
Inqu
iries
InteracPon
with
To
p Man
agers
Public
ConsultaPo
n
Surveying the
Public
48% 48%
31% 28%
24%
3%
This is good … but not enough!
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Copyright © Ibrahim Elbadawi 19
Govt. Core Business
Media & PR
Social Media
The missing opportuniPes!
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Copyright © Ibrahim Elbadawi 20
Example: Crowdsourcing InspecPon!
Ibrahim Ahmed Elbadawi
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Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
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Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
This is eGovernment:
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Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Doing more with less!
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Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Source: whitehouse.gov
Transparency
ParPcipaPon
CollaboraPon
Open Government
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Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Source: whitehouse.gov
Open Government
Case study: Opening up TransportaPon Data!
h/p://www.youtube.com/watch?v=kf2Kx5HhkGg
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What can we do?
Key enablers
ü Leadership support ü Understanding the big picture
ü High ciKzen readiness ü InnovaKon-‐driven public sector
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What can we do?
Key steps
ü AcKonable social media strategy
ü Corporate social media policy
ü Business and cultural changes ü EducaKon and training
ü ConKnuous learning and development
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Doing Business in a Connected World
Government!
Ibrahim Ahmed Elbadawi [email protected] @iBadawi
Thanks!