Download - Discover the Power of Word Choice
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T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y
w i t h B u s i n e s s & L i f e C o a c h
Sonia Byrne, CHRPThursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT
Three options for audio:1. Earphones 2. Computer speakers3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234
WebEx Support Line:1-866-863-3910
Discover The Power of Word Choice in Your Daily
Life
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• Words account for only 7% of the total communication puzzle
• Ineffective or poor word choice has significant consequences in your business (and personal) relationships.
• Some words are just more emotionally and psychologically charged for people
In Business………Your Word Choice MATTERS!
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Words
Tone
Body Language
The Communication Puzzle
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Have you ever felt that your business message did not “land” as you intended?
Here are some reasons why this may happen...
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• Some messages unintentionally create an emotional reaction for people
• Offended• Confused• Angry• Judged
Psychological Reactions
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• Body Language• Facial Expressions• Pitch or Volume of Voice• Tone/Inflection• Spatial Distance
Psychological Reactions
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Consider the impact of these words in your Daily Business Communication:
ButWhy
ShouldTry
The Four Most Negatively “Charged” Words
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• But = And...
• Why = What’s important? or How?
• Should = If I/you wanted to I/you could...
• Try = I will...
The “Replacements”
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1. Reduce Confusion & Misunderstanding• Recap conversations and meetings
2. Deflate Conflict Situations• Ask Questions
3. Practice the 180 Degree Approach• You be the Audience
3 Ways to Reduce Miscommunication
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Contact Information
Sonia ByrneBusiness & Life CoachLove What YOU Do! Career [email protected]
Jay RosalesDrake [email protected]
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February 9th, 2012, 12:00 pm EST to 12:30 pm EST
Make Better Hiring Decisions by Considering Personality
>> Presented by Laura Plant, Manager, Talent Management Solutions, Drake International
Register at http://drake-webinars.com
Upcoming Events
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Exclusive Offer
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Drake International:
Web: www.drakeintl.com
Webinars: www.drake-webinars.com
Blog: www.drakepulse.com
Facebook Page: /drakeinternational
Twitter: @drakeintl
Thank You