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Developing Aims
Vicki C. Grant, Director
Supporting Families National Program Office
covering kids& families Process
ImprovementCollaborative
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Goal of the Collaborative:
Maximizing the Efficiency and Effectiveness of the Enrollment and Retention Processes in
Medicaid and SCHIP Eligibility Systems
·
covering kids& families Process
ImprovementCollaborative
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Aim Statements• Reduce by 30% the number of closures
for failure to return renewal forms by 4/1/04
• Reduce application processing time by 25% by 3/1/04
• Reduce waiting times by 50% by 2/1/04/• Reduce rework on cases by 50% by
4/1/04
covering kids& families Process
ImprovementCollaborative
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They clearly communicate the expectations –
• We will see a 40% reduction in the cases being closed for failure to return the renewal form.
• We will reduce the average waiting time to 15 minutes.
Why Use Numerical Goals?
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covering kids& families Process
ImprovementCollaborative
Child or Adult
Office Decision
(1) Accurate Decision
(2) Inaccurate Decision
(3) Inaccurate Decision
(4) Accurate DecisionDetermined
Not Eligible
Determined Eligible
Eligible Not Eligible
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Effects of Rework
Assumptions:• 10 minutes are required to close a case.• Work is 8 hours/day, five days/week, 52 weeks/year.• Salary and operating cost per worker is $40,000/year.
1,000,000 children and adults lose Medicaid or SCHIP coverage every month
Effect:• 960 eligibility workers per month on this task alone.• Cost is $38.4 million a year.