Increase Market Share and Revenues
Deliver Improved and Consistent Customer
Service
Offer New Products and Services
Drive High Employee Satisfaction
Radically Aid Rural Empowerment and Social
Development
To Be A Technology
Enabled,
Self Reliant Market Leader
Development of last mile infrastructure Radical increase in access to financial protection
in rural areas (e.g., RPLI, Small savings)
IT Modernization Project- Phase-2 helps
Multitude of new products improved/ launched (e.g., eGovernment, Rural ICT, RPLI)
Rural customer experience re-engineered (more secure and less anxious)
Service Delivery Levels increased substantially
Enhances revenues significantly from the current state
Provides new products and services to better meet their changing needs
IT Modernization Project- Phase-2 aligns with and delivers to Vision of Department of Posts
Enhanced revenues and market share through new products
2
IT Modernization Project- Phase-2: automation and improvement
3
The programme looks at the automation and improvement of postal and Government services through the re-engineering and build of operations and systems.
India Post 2012 Programme is structured into 2 tracks
Track 1: Blueprint
Track 2: Implementation
Design Understand current status (process,
people, technology) Conduct Field Studies Carry out Benchmarking studies Business Process Re-engineering Develop To-Be processes Develop IT Blueprint and
Implementation roadmap Prepare Detailed Project Report Assist in preparing RFPs and Vendor
Selection
Programme monitoring Monitor the programme plan, issue and
risk logs and contingency plan Assist in managing the vendors
Implementation System design System development and implementation Process redefinition Change management
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Month 1 to Month 12
Month 9 to Month 45
IT Consultant role
The IT Consultant will not respond to RFPs (to ensure no conflict of interest) under this IT Project
Field Study
Site Visits
Secondary Research - Private
Secondary Research - Posts
India Post 2012 deliverables in Track 1 and where we are today
Inception Report
CCEA’s Approvalobtained
To-Be Processes and Technology Design
Detailed Project Report
Gather Facts*Detailed Future Solution Design
Current State Assessment Report
Conceptualisation Report
Benchmarking Report
Feasibility Reports – Banking, ERP & AFS
Feasibility Reports – Banking, ERP & AFS
AssessCurrent State
Approval and RFPs
Technology, Change Management &
Implementation Plans
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* Fact-finding was conducted with support from the Circles
Request for Proposals
In progress
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Post Offices to be computerised:
Post OfficeTotal
Number*Offices
Computerised*Offices not yet Computerised*
Double Handed POs Left over from EFC-I 2,223#
Single handed Pos 11,497 554 10,943
Extra Departmental Post Offices
1,29,497 -- 1,29,497
The IT project would also account for the computerisation and networking of Mail offices, RMS sorting offices, Postal Stores Depots, Circle Stamps Depots and other
Administrative, Operative & Accounts Offices
*As on 01.04.2010 # Activity under progress
IT Modernization Project- Phase-2
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Project Approval
Steering Committee
Implementation of the project for computerization of Post offices, Mail offices, administrative and other offices, establishment of required IT Infrastructure, development of required software applications with an outlay of Rs.1877.2 Crore as recommended by the EFC;
Authorizing flexibility to the Steering Committee to adjust the number of offices, locations and the number and specifications of hardware and devices within the overall outlay of Rs.1877.2 Crore.
Approval of CCEA obtained on:
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Overview of the Solution
*Information & Communication Technology
Customer Interaction Channels
Setting up IT Infrastructure – Data Centre / Connectivity
MIS Reporting / Business Intelligence / IT Security
India Post D
ata W
arehouse
Rural ICT Solution
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De
vice
s
Net Book Handheld Computers Thermal PrinterBiometricScanner2D Imager
Smartcard / Mag StripeReader and Writer
Ru
ral I
CT
So
lutio
n O
verv
iew
Mobile Phone
• Banking services for the “unbanked” and improved banking services
• Availability of multiple channels for ease of transaction
• Expedited distribution of insurance policies to the customers, especially rural customers
• Personalised smart cards for policy holders to enable paperless transactions
• Electronic and secure mode of money transfer into rural India
• SMS confirmation of successful transfers
• Focal point of delivery of social security schemes of the State
• Reduction in fraud and errors through biometric authentication
• Bridging gap between urban and rural India
• Utility bill payments (water, electricity,)
• Phone top ups, rail ticket bookings
• Tracking of accountable articles
• Streamline mail process by scanning bar codes
Mail Operations
Postal Banking
Retail Applications
Money Order Transfer
Rural Life Insurance
Paying Social Security Schemes
Technology Enabled
India Post
The project allows India Post to achieve the outcome of extended and efficient services to the citizens
Primary Data Centre housing all transactions and data and Disaster Recovery Centre
Redundant connectivity from multiple network providers ensuring connectivity to all the offices
Fully managed, secure and centrally governed IT infrastructure
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Infrastructure
India Post 2012 solution improves India Post services by leveraging on a robust IT infrastructure
Improved mail services enhancing visibility of articles, improved scheduling , warehouse management, etc
Improved postal banking and postal life insurance services to the customers Web enabled services, accessible through the India Post portal Accrual based accounting and centralised payroll processing Better decision making through robust MIS reports
Applications
Rural handheld devices providing all services at the rural doorstep
Application support for MGREGS and eMO application and all the other postal, financial services on the rural device
Rural ICT
Training, re-skilling, and enabling change and stakeholder engagement
Capacity building to facilitate new processes and process changes
Development of a change network to monitor and implement change management
Change Management
DoP 2012 Estimated Costs FY10-FY12 (Sept)Rs Cr
Recommended by EFC
Applications
1,877.2
Rural ICT
PM &CM
Infrastructure
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Integrated Modular Software Applications: • Mail Operations• Postal Banking• Postal Insurance• ERP solution for HR and Accounts• MIS and Data Warehouse• Customer Interaction Management (CIM), e-
Commerce, Web portal
Rural ICT:• Devices (Handheld / Mobile devices for rural BOs)• Connectivity ( Broadband, Wireless,) for both
online / offline transactions• Rural ICT Applications
Infrastructure:• Hardware ( Balance Departmental POs , Mail
offices & other offices)• Data Centre and Disaster Recovery Centre• Networking (WAN, Wireless etc.)• IT Security
Program Management• Change Management ( including Training for all
the applications at all POs for all the Employees) • Project Management & tools- PMUs in
Department, Circle, Region and Division levels for implementation of the Projects
The Programme is estimated to cost Rs 1,877.2 Cr and to be rolled out in the financial years 2010-11, 2011-12, 2012-13
Outsourcing for
• Rural ICT devices,
• Data centre facilities &
• Networking
India Post 2012 tentative timelines
Data Centre
Rural Apps
Postal, Enterprise Enablers
Postal Life Insurance
Advanced Mail & tracking capabilities
Banking
Change Management
Training
Rural ICT Hardware (Final Roll Out)
Disaster Recovery
Rural Connectivity
Network Connectivity
Hardware supply to Post Offices
Pilot Roll Out Phase-I Final Roll Out
Pilot Roll Out Final
Pilot Roll Out Phase-I Roll Out Final
Pilot Roll Out Phase -I
Pilot Roll Out Phase-I
Roll Out Final
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Select Vendor
Select Vendor
Select Vendor
Select Vendor
Select Vendor
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Physical Enablements to be achieved:
Project Timeline* Physical Enablements
End of Year 2010-2011(March 2011)
1. All RFPs floated and vendor contracting completed2. Data Centre and Disaster Recovery implementation commenced3. Postal Banking solution in advance stage of implementation4. Rural ICT Application ready for deployment5. Rural ICT Hardware pilot rollout commenced6. Mail, ERP, Postal Life Insurance solutions implementation commenced
Mid of Year 2011-2012(September 2011)
1. Data Centre rollout complete, disaster recovery ready for rollout2. Network Connectivity rollout commenced, in line with application rollout3. Postal Banking and Postal Life Insurance solutions pilots in progress4. ERP (HR and Accounts), and Mail solutions commencing pilot phase5. Advance mail capabilities in advance stage of implementation6. Rural ICT devices in advance stage of phase 1 rollout (5 Circles)
End of Year 2011-2012(March 2012)
1. Network connectivity in advance stage of rollout2. ERP and off-the-shelf mail solutions completing phase 1 rollout (5 Circles)3. Postal banking solution and Postal Life Insurance in advance stages of
rollout (22 Circles)4. Rural ICT devices in final rollout
End of project (Year 2012-2013)(September 2012)
1. Network connectivity deployed to all required locations2. All solutions deployed nationwide3. Rural ICT devices deployed to 1,29,497 BOs
* Subject to vendor selection, award dates and ability to meet the timelines
RFPs in Progress:
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# RFP DescriptionIssuance
Type
RFP# 1 Rural ICT – SI RFP
RFP# 2 Rural ICT – Hardware EOI+RFP
RFP# 3 Main SI (except CBS/PLI) EOI+RFP
RFP# 4 CBS/PLI SI RFP
RFP# 5 Data Centre RFP
RFP# 6 Network Integrator RFP
RFP# 7 Hardware RFP
RFP# 8 Change Management RFP
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Project Management- Challenges…
Scope Management : 1, 55,000 POs, 22 Circles, Multiple Functional Silos,
Fragmented RFPs, Integration
Time Management: Project to be completed in 2years, RFPs 3 months,
Implementation in phases
Cost Management : Cost has to be managed within budget, Avoid cost
escalation due to delay,
Quality Management:
Documentation : All the processes are to be fully documented
Knowledge Management: To be learnt, assimilated, shared , improved upon
Resource Management : Scarce, Time sensitive, optimal use
Communication Management : Effective, timely, proactive
Risk Management : adaptation, avoidance, mitigation
A holistic change management approach will be used to communicate, educate and manage the change
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Mth 1 to 12 Mth 9 - 45
Awareness & Communication
Plan
Plan Change
Enable and Transform the Organization
Build Commitment to Change
Manage Change
Capacity Building
Training Needs Framework and
Analysis
Communication and Awareness
Standard Operating Procedures
Track I
Change Management Plan
Track 2
Capacity Building Plan
Develop/Support Circle Change Management Ef fort
Role Assessment
Training
Go Live
Workshops/Seminars
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Implementation issues
Poor availability of power in many areas including rural areas
o The Departmental POs are being provided with DG sets and UPS for power back up;
o Rural ICT devices with low power requirements & high battery life;
Connectivity in rural areas
o Rural ICT devices will use the available broadband / wireless/ GPRS connectivity options (DoT projection of covering 2,42,069 VPs under Bharat Nirman PhII)
o Where there is no connectivity, the proposed solution looks at off line processing;
Large scale of transformation & change management, given 1,55,000 POs
o Provisions have been made for capacity building, change management and training of more than 5.5 lakhs employees of the Department for the IT project.
o Change management , Training and capacity building will be made through professional vendors for which RFPs are in state of readiness;
Timely project Implementation
o Project Management Units established in Department and Circle levels will be extended to Regions and Divisions
o Professional manpower from NISG proposed for project managemento The IT consultant has the responsibility for assisting in Project Monitoring
Role of Field Officers for the Project:
(A) Setting up of the Circle/Region/Divisional PMUs
• Manpower planning for the PMUs
• Identify resources for the Project :-
The Circle PMUs
Regional PMUs
Divisional PMUs
(B) Deployment of manpower in the critical POs/Mail Offices/Divisions
• Fresh recruited 15000 PAs to be deployed after training to these Offices
• Appropriate posting of System Managers in Project Offices/HPOs/Mail Offices
(C) Collection/Validation of data & finalization of Divisional/Regional/Circle IT Plans
• Based on the implementation schedule for the project Circle/Region/Division should complete the collection/validation of data called for by PMU Division
• Further data on all rural BOs and delivery staff of departmental POs
• Finalization of Divisional/Regional/Circle IT Plan
(D) Procurement of furniture/hardware/software etc for Circle/Region/Division (funds will be provided by PMU Division)
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