David BoudreauIndustry Solution ArchitectMicrosoft Canada
“Traditional” Asset Management
ITIL (Information Technology Infrastructure Library)
Microsoft Operations Framework (MOF)
Asset Lifecycle Management
Any item of economic value owned by an individual or corporation, especially that which could be converted to cash.
This applies to IT Assets too;OrderingRegisteringDeployingFinancial Control
Should cover all Hardware and Software (sometimes above a certain value)
Regulatory Compliance & LegislationSOX / Bill 198
Software Licensing Legislation
Distributed Computing
“the IT department is increasingly blamed for not operating as an effective business contributor itself” (Forrester – September 2006)
“ITAM and configuration management are complementary, but they serve different audiences” (Gartner – December 2006)
What assets do we have and where are they? How do we know this is a complete list ? How do we prove that assets still exist ?
How many assets are on order, in the store room, out for repair?
What was the original cost, how much are they worth now? When should we consider replacing them?
Who owns them? Who is responsible for them? When did we buy them? Are they still supported? When does the warranty run out?
We leased these right? When does the lease run out?
Where did my software come from? Is it licensed?I see acme.exe on my system, but did it get installed from my vendor copy, or from a copy someone bought at my local computer store?
OK – I figured out what acme is, and how it’s installed – but how much does my vendor think I own?
Plan, Procure,Plan, Procure,AssignAssign
Packaging Packaging & &
DeploymentDeployment
Inventory Inventory &&
AnalysisAnalysis
Change Change ManagementManagement
Version 1 - 1986-1999
Version 2 - 1999-2007
Due to be released May 2007
Has moved to five separate books
Has involved over 600 people in writing and reviewing
Preserve investment in previous versions while adapting to modern trends & challenges
http://www.apmgroup.co.uk/web/site/PressCentre/PressReleases/15-02-2007-fivecorepublications.asp
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Launched in 1999 (currently on V3)
Adopted and Adapted from ITIL
Prescriptive rather than descriptive
21 Service Management Functions (SMFs)
MOF is now “baked into” all Microsoft products
Microsoft has to “do” MOF internally
Change ManagementChange ManagementConfiguration ManagementConfiguration ManagementRelease ManagementRelease Management
Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management
Release Release ReadinessReadiness
ReviewReview
Change Change Initiation Initiation ReviewReview
SLASLAReviewReview
OperatiOperationsons
ReviewReview
Changing
Operating
Supporting
Optimizing
Service Monitoring & Service Monitoring & Control Control
System AdministrationSystem AdministrationNetwork Network AdministrationAdministration
Directory Services Directory Services AdminAdmin
Security Security AdministrationAdministration
Storage ManagementStorage ManagementJob SchedulingJob Scheduling
Service Level Service Level ManagementManagement
Capacity Capacity ManagementManagement
Availability Availability ManagementManagement
Security Security ManagementManagement
Infrastructure Infrastructure EngineeringEngineering
Financial Financial ManagementManagement
Workforce Workforce ManagementManagement
Service Service Continuity Continuity
MgtMgt
What is it?
Configuration Management Database (CMDB)
What are the advantages?
Cost of CMDB and cost savings
How do you “do” it?
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A database (CMDB) of configuration items (CI’s)
Hardware
Software
Services
People
Documentation
Unlike Assets the CI’s are related to each other:
Connected to
Part of
Used by
Difference between Assets / Inventory and Difference between Assets / Inventory and ConfigurationConfiguration
LOGICALCMDB
IntegrationBroker
Purchasing
HR
Directory Service
ConfigurationManagement
EngineersSpreadsheet
How do you justify the cost of Configuration Management – a tangible benefit?
Helps the Service Desk, don’t have to repeat questions, re-enter data.Change Management “what if” scenariosIdentify Retired Configuration ItemsCut problem solving down – know when changes are dueHave a CMDB Baseline available to revert to, a known “good state”
Systems and IT knowledge/policy expressed in Models
Connecting the IT Lifecycle
Interoperability and Standards
End to End policy-based management solutions and methodology
Built on Service Modeling Language (SML): a modeling language built on XML standards that provides a rich set of constructs for modeling complex IT systems, including:
Structure of the system: objects and relationships
Desired configuration
Administrative policies
Management information such as events and performance counters, rules for determining the operational health of the system, etc
Theme: Improve Theme: Improve Asset Asset VisibilityVisibility
Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center
Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.
New Asset Information Service to be launched
Integrated MSFT license usage reporting & reconciliation
Theme: Theme: Automating Automating Asset Asset ManagementManagement
Easily integrate with procurement systems via System Center Service Manager
Workflow solutions to automate tasks across the entire asset management lifecycle
Provide ability to track and manage disparate license types (e.g. CALs).
Phase 1 Phase 1 2006-20072006-2007
Phase 2 Phase 2 2007-20082007-2008
Phase 3Phase 32009+2009+
Theme: Theme: Model-Model-drivendriven Asset Asset ManagementManagement
Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.
Deliver new capabilities into System Center Wave 3 that: Make it easy to manage
license stores & data across the enterprise;
Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)
Phase 1 Phase 1 2006-20072006-2007
Phase 2 Phase 2 2007-20082007-2008
Phase 3Phase 32009+2009+
Theme: Theme: Model-Model-drivendriven Asset Asset ManagementManagement
Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.
Deliver new capabilities into System Center Wave 3 that: Make it easy to manage
license stores & data across the enterprise;
Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)
Theme: Improve Theme: Improve Asset Asset VisibilityVisibility
Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center
Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.
New Asset Information Service to be launched
Integrated MSFT license usage reporting & reconciliation
Theme: Theme: Automating Automating Asset Asset ManagementManagement
Easily integrate with procurement systems via System Center Service Manager
Workflow solutions to automate tasks across the entire asset management lifecycle
Provide ability to track and manage disparate license types (e.g. CALs).
Theme: Improve Theme: Improve Asset Asset VisibilityVisibility
Acquired AssetMetrix Corp. to provide additional “Asset Intelligence” technologies for System Center
Deliver enhanced asset identification and categorization capabilities into SMS / SCCM and SCE.
New Asset Information Service to be launched
Integrated MSFT license usage reporting & reconciliation
Theme: Theme: Automating Automating Asset Asset ManagementManagement
Easily integrate with procurement systems via System Center Service Manager
Workflow solutions to automate tasks across the entire asset management lifecycle
Provide ability to track and manage disparate license types (e.g. CALs).
Phase 1 Phase 1 2006-20072006-2007
Phase 2 Phase 2 2007-20082007-2008
Phase 3Phase 32009+2009+
Theme: Theme: Model-Model-drivendriven Asset Asset ManagementManagement
Provide tools that make it easy for all software developers to describe their products in a consistent way, and easily integrate with Windows licensing technologies.
Deliver new capabilities into System Center Wave 3 that: Make it easy to manage
license stores & data across the enterprise;
Deliver comprehensive asset reporting (e.g. lifecycle summary, policy compliance scorecard, etc.)
Asset Management represents a strategic scenario for Microsoft:
System Center will provide integrated tools to help you track and manage IT assets across all lifecycle phases:
2007: SMS 2003 SP3, SCCM 2007
2008: System Center Service Manager
Infrastructure in Windows will serve as common repository for license data / position over timeDriving industry standards (e.g. ISO 19770)
ITIL (Information Technology Infrastructure Library) http://www.apmgroup.co.uk/web/site/PressCentre/PressReleases/15-02-2007-fivecorepublications.asp
Microsoft Operations Framework (MOF) http://www.microsoft.com/mof
Dynamic Systems Initiative http://www.microsoft.com/dsi
Service Modeling Language http://serviceml.org/
http://www.microsoft.com/windowsserversystem/dsi/serviceml.mspx
CMDB Foundation
http://cmdbf.org/
© 2006 Microsoft Corporation. All rights reserved.© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.